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New to UPC

  • 21-08-2015 9:06pm
    #1
    needinghelp
    Closed Accounts Posts: 95 ✭✭


    I have recently been set up with UPC broadband and when I do the speed test it appears great (compared to what I had 45mbps v's 2mbps) but when browsing the net pages are so slow to load. It also appears to drop on a very regular basis. I am within the cooling off period and think I might cancel. Even though the old BB was slower when doing the speed test, pages loaded quicker and was more reliant.
    Is there anything I can do to improve it - buy a new modem? I have restarted the modem (on a regular basis).

    Anyone have similar issues and have it resolved?

    Thanks for any responses.


Comments

  • #2
    caff
    Registered Users, Registered Users 2 Posts: 954 ✭✭✭caff


    Are you connecting over WiFi? Is it as slow if you plug direct to the router


  • #3
    cerastes
    Closed Accounts Posts: 3,601 ✭✭✭cerastes


    Contact UPC to try resolve it?
    wifi isnt going to achieve what hardwired can, have you wired it to the modem and determined if it is different/the same?
    different, wifi issue?
    same, either some problem from UPC, the Modem or maybe your laptop?
    Can you try another device/laptop to compare to try narrow it down?


  • #4
    needinghelp
    Closed Accounts Posts: 95 ✭✭needinghelp


    Thanks for responding. Mostly WiFi. Have tried wired also for only a few mins and similar issues but don't want to use cable. We want it mainly for phones/iPads.
    Also tried support earlier and unable to get through and webchat was busy.


  • #5
    The Bouncer
    Registered Users, Registered Users 2 Posts: 104 ✭✭The Bouncer


    Is your wifi 2.4 or 5GHz? (you can tell by logging onto the modem)


  • #6
    needinghelp
    Closed Accounts Posts: 95 ✭✭needinghelp


    It's 2.4. Not sure how to change it.


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