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sky go windows 10

  • 09-08-2015 3:57pm
    #1
    Roquentin
    Banned (with Prison Access) Posts: 3,130 ✭✭✭


    Hi

    i cant get sky go to run on my laptop. i upgraded to windows 10 and it keeps coming up as an error. using internet explorer and firefox both returned an error.

    Is sky go compatible with windows 10?


Comments

  • #2
    Bayberry
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭Bayberry


    Roquentin wrote: »
    Hi

    i cant get sky go to run on my laptop. i upgraded to windows 10 and it keeps coming up as an error. using internet explorer and firefox both returned an error.
    If you want help with an error, it's a good idea to post the actual text of the error message.

    I don't have Sky, but I believe Sky Go uses Silverlight on Windows. Silverlight does work in IE on Windows 10 (It doesn't work in the new browser, Edge).


  • #3
    ComfortKid
    Banned (with Prison Access) Posts: 2,169 ✭✭✭ComfortKid


    Roquentin wrote:
    i cant get sky go to run on my laptop. i upgraded to windows 10 and it keeps coming up as an error. using internet explorer and firefox both returned an error.


    Try safari browser. Worked for me when chrome wouldn't work sky go


  • #4
    Bayberry
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭Bayberry


    Roquentin wrote: »
    Is sky go compatible with windows 10?
    This thread on the Sky forums confirms that Sky Go does work on Windows 10, but that there are a number of issues that may cause problems for some people.

    1) Silverlight doesn't work in Edge - use IE or Firefox
    2) A PC needs to be registered for Sky Go, and this registration seems to be affected by the upgrade, so you may need to re-register the PC (and there are limits in that process that you may hit)
    3) The EU required Microsoft to produce "N" versions of Windows that didn't include certain Media components. There is some speculation on that Sky Go thread that if you had an N version of Windows but installed the Media pack, the upgrade may have upgraded you to the N version of 10, and you may need to re-install the media pack, but there was no followup to that suggestion.


  • #5
    Roquentin
    Banned (with Prison Access) Posts: 3,130 ✭✭✭Roquentin


    Bayberry wrote: »
    If you want help with an error, it's a good idea to post the actual text of the error message.

    I don't have Sky, but I believe Sky Go uses Silverlight on Windows. Silverlight does work in IE on Windows 10 (It doesn't work in the new browser, Edge).

    The error is: "An error has occured. The application must now terminate"


  • #6
    Roquentin
    Banned (with Prison Access) Posts: 3,130 ✭✭✭Roquentin


    Hi folks

    Managed to fix it. It was due to the time and date settings on my laptop. i changed the settings to:

    dd-mmm-yy

    dddd,mmmm dd,yyyy


    the upgrade to windows 10 automatiicaly changed the date settings and they must be changed again to get it working for some reason


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  • #7
    Bayberry
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭Bayberry


    Wow! How did you track that one down?


  • #8
    Roquentin
    Banned (with Prison Access) Posts: 3,130 ✭✭✭Roquentin


    Bayberry wrote: »
    Wow! How did you track that one down?

    spent half the day rummaging through the sky forum, trying different solutions and that one worked.


  • #9
    Hollister11
    Closed Accounts Posts: 5,482 ✭✭✭Hollister11


    Its no longer compatible with Google Chrome. You should use a different browser such as Firefox or Safari.


  • #10
    Roquentin
    Banned (with Prison Access) Posts: 3,130 ✭✭✭Roquentin


    Hollister11 wrote: »
    Its no longer compatible with Google Chrome. You should use a different browser such as Firefox or Safari.

    initially i used edge (the windows ten browser). it then (when you type in sky go on edge) suggests using internet explorer.

    it wont work on edge afaik


  • #11
    Bayberry
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭Bayberry


    Roquentin wrote: »
    initially i used edge (the windows ten browser). it then (when you type in sky go on edge) suggests using internet explorer.

    it wont work on edge afaik
    Silverlight is available as an ActiveX control and an NPAPI plugin. Chrome no longer supports NPAPI plugins, and Edge doesn't doesn't either.
    Neither of them support ActiveX controls.

    Firefox will still support the NPAPI plugin (auto-loading of NPAPI plugins will be disabled by default in a future version - you'll have to click on the plugin in a web page before it will work). IE11 on Win10 supports the ActiveX version of Silverlight.


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  • #12
    beglee
    Registered Users, Registered Users 2 Posts: 400 ✭✭beglee


    Roquentin wrote: »
    Hi folks

    Managed to fix it. It was due to the time and date settings on my laptop. i changed the settings to:

    dd-mmm-yy

    dddd,mmmm dd,yyyy


    the upgrade to windows 10 automatiicaly changed the date settings and they must be changed again to get it working for some reason

    legend, this just solved it for me too :cool:


  • #13
    robinmgp
    Registered Users, Registered Users 2 Posts: 27 ✭robinmgp


    Go to www.microsoft.com/getsilverlight

    on both your browsers (not at the same time) When it is succesfully installed, go ahead and try sky go! ;)


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