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Log in failure

  • 09-08-2015 3:44pm
    #1
    Registered Users, Registered Users 2 Posts: 518 ✭✭✭


    When I try to log in I'm told that login details are incorrect. 
    Tried for 2 months to login but faild. 
    Does anything work for Irish Water?


Comments

  • Company Representative Posts: 485 Verified rep Irish Water: Allanah


    Hi garroff,

    Thanks for your query.

    Have you tried the forgotten password option? You can do this by visiting www.water.ie/mywater and clicking on the 'I forgot my password' link. You then enter the email address you registered with and an email is sent to that address. When you receive the email, click on the link in the email to 'Reset your password'. You will then be routed to the 'Reset your password' page where you will need to enter your new password twice.

    I hope this information helps. Please let me know if you are still experiencing issues once you have tried this.

    Kind regards,
    Allanah


  • Registered Users, Registered Users 2 Posts: 518 ✭✭✭garroff


    Hi garroff,

    Thanks for your query.

    Have you tried the forgotten password option? You can do this by visiting www.water.ie/mywater and clicking on the 'I forgot my password' link. You then enter the email address you registered with and an email is sent to that address. When you receive the email, click on the link in the email to 'Reset your password'. You will then be routed to the 'Reset your password' page where you will need to enter your new password twice.

    I hope this information helps. Please let me know if you are still experiencing issues once you have tried this.

    Kind regards,
    Allanah
    When I do this it tells me...details are incorrect.
    This is nonsense.

    Can you sort this out.


  • Company Representative Posts: 485 Verified rep Irish Water: Allanah


    Hi garroff,

    Apologies for the inconvenience. We can certainly look into this for you. Would you mind sending the following details through private mail?

    - Name,
    - Address,
    - Email address and
    - Contact number.

    Thanks in advance,
    Allanah


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