Will Eircom listen to Judge John O'Neil's criticism or will the carry on as before,

Rock 1234

Is it to much to hope that Eircom will be transformed by the court ruling today, or will Eircom carry on as before ?

http://www.irishexaminer.com/breakingnews/ireland/court-finds-eircom-vodafone-and-three-guilty-of-overcharging-customers-688425.html

genericguy

Good result.
Eircom are a horrible company, with appalling customer service. And snow patrol hold-music in the hope you will hang up rather than wait to speak to someone who will ignore your complaint.

Kensington

Wishful thinking. 

The paragraph:
"Judge John O'Neill singled out Eircom for criticism branding their code of practice a joke and he said that when customers complained they were “pushed from Billy to Jack and they were ignored”."


Sums up my current experiences to a tee. 


So these so called remediation plans aren't working, or, like their code of practice they're being wilfully ignored...

lawred2

Rock 1234 wrote: »

Is it to much to hope that Eircom will be transformed by the court ruling today, or will Eircom carry on as before ?

http://www.irishexaminer.com/breakingnews/ireland/court-finds-eircom-vodafone-and-three-guilty-of-overcharging-customers-688425.html

those fines are laughable

Rock 1234

Hi Eircom Customer Care Team,

I wish to ask if Eircom has sorted out the appalling vista of mistakes which landed them in court.

[font=Roboto-Regular, HelveticaNeue, Arial, sans-serif]www.thejournal.ie/[/font][font=Roboto-Regular, HelveticaNeue, Arial, sans-serif]eircom[/font][font=Roboto-Regular, HelveticaNeue, Arial, sans-serif]-meteor-three-upc-cancellation-rights-customers[/font]

kkapp

I know people are quick to complain, I would be one of those also. But I have to say that anytime i have had a problem with eircom they have been quick to sort it out and have always been courteous to me online and on the phone. 

punisher5112

http://www.irishexaminer.com/breakingnews/ireland/court-finds-eircom-vodafone-and-three-guilty-of-overcharging-customers-688425.html

They have no customer service.

It is shocking how they treat paying customers.

I agreed for them to take €200 of my card which they did that was fine but they then helped themselves a second time and took a further €468.. off my card without my consent.

They did not refund this and were actually at a few times quite abrubt and also aggressive on the phone.

Story goes on .........

StonyIron

punisher5112 wrote: »

http://www.irishexaminer.com/breakingnews/ireland/court-finds-eircom-vodafone-and-three-guilty-of-overcharging-customers-688425.html

They have no customer service.

It is shocking how they treat paying customers.

I agreed for them to take €200 of my card which they did that was fine but they then helped themselves a second time and took a further €468.. off my card without my consent.

They did not refund this and were actually at a few times quite abrubt and also aggressive on the phone.

Story goes on .........

If it's a credit card report it as fraud!

eircom: Alan

kkapp wrote: »

I know people are quick to complain, I would be one of those also. But I have to say that anytime i have had a problem with eircom they have been quick to sort it out and have always been courteous to me online and on the phone. 

Thank you kkapp - and should you require further assistance please let us know

Al

Rock 1234

Originally posted by kkapp
I know people are quick to complain, I would be one of those also. But I have to say that anytime i have had a problem with eircom they have been quick to sort it out and have always been courteous to me online and on the phone. 

Thank you kkapp - and should you require further assistance please let us know 

Al




Interesting reply I am amazed,

punisher5112

<snip>

Mod: user warned for spamming the same link across various threads

punisher5112

Shocking service.

Rock 1234

Dear Eir Reps,

Now that you have got a chance to settle in and breathe in some fresh air, 

"Can I ask will you be implementing Judge John O'Neills Court Order ? "

eir: Alan

Rock 1234 wrote: »

Dear Eir Reps,

Now that you have got a chance to settle in and breathe in some fresh air, 

"Can I ask will you be implementing Judge John O'Neills Court Order ? "

Hi Rock 1234

We will not be commenting or directly discussing legal cases however I can assure you that eir are continually working to improve practices so that such occurrences do not happen again.

Al

Rock 1234

Hi Alan,

Thank you for the reply, I do appreciate how difficult it must be for you, working for a  company like Eir, I honestly don't know how you can do it, continually apologising for a appalling excuse for a service, I am amazed how loyal some of your customers are, despite been treated with contempt, they continue to pay top dollar for a appalling service, or in some cases no service at all, luckily for Eir not all customer's demand their right to a service, that is fit for purpose, which they are entitled to under the consumer act, some customers think they have no alternative to Eir, but lots of other companies piggy back on Eir's Line, with excellent results, 

I expect Eir will be sold off as soon as the build up a large customer base, with this flashy advertising campaign which we see and hear everywhere on TV, radio, newspapers and billboards,



I wish you well Alan,

eir: Alan

Rock 1234 wrote: »

Hi Alan,

Thank you for the reply, I do appreciate how difficult it must be for you, working for a  company like Eir, I honestly don't know how you can do it, continually apologising for a appalling excuse for a service, I am amazed how loyal some of your customers are, despite been treated with contempt, they continue to pay top dollar for a appalling service, or in some cases no service at all, luckily for Eir not all customer's demand their right to a service, that is fit for purpose, which they are entitled to under the consumer act, some customers think they have no alternative to Eir, but lots of other companies piggy back on Eir's Line, with excellent results, 

I expect Eir will be sold off as soon as the build up a large customer base, with this flashy advertising campaign which we see and hear everywhere on TV, radio, newspapers and billboards,



I wish you well Alan,

You are welcome Rock 1234 - thanks for your well wishes.

I will ensure that your feedback is provided in my reports to operations.

Thanks
AL