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Online account

  • 27-07-2015 12:26pm
    #1
    Bobsammy
    Registered Users, Registered Users 2 Posts: 356 ✭✭


    Received an email to say my bill was available to view and the direct debit has since been taken from the account but I cannot access the online bill. I've tried to reset the password and it says the email address isn't registered but it definitely is. When I tried to set up a new online account it says I can't as one already exists. I've emailed and phoned with the inquiry but have had no response so far. Is it possible to get paper copies of the bills as I need them urgently. 

    Thanks in advance. 


Comments

  • #2
    Irish Water: Aaron P
    Closed Accounts Posts: 178 ✭✭Irish Water: Aaron P


    Hi Bobsammy,

    Thanks for contacting Irish Water.

    We can certainly investigate this matter for you.  In order for us to do this, would you mind sending the following details via private message:

    - Name;
    - Address and
    - Contact Number.

    Kind regards,
    Aaron.


  • #3
    evase
    Closed Accounts Posts: 20 ✭evase


    Hi,

    We have encountered the same problem and have talked to Irish Water about it, and still nothing happens. We are willing to pay for our water usage but can't do it because we can't log in.

    How do we get a paper copy of the bill and how do we pay it?

    Regards,

    Evase


  • #4
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭Irish Water: Allanah


    Hi evase,

    Thanks for your query.

    We will certainly look into this for you. Please send the following details via private mail:

    - Name;
    - Address and
    - Contact number.

    You also find all of our available payment options here.

    Many thanks in advance,
    Allanah


  • #5
    evase
    Closed Accounts Posts: 20 ✭evase


    p { margin-bottom: 0.25cm; line-height: 120%; }a:link { }
    Hi,
    I have sent you a private message, I appriciate your help.
    I know there are plenty of payment options, but I am not going to pay an invoice that I havnen't seen. That is a question of principle on my part. And I would think that to be able to present an invoice should be a question about common dicency on Irish Water's part.
    Regards,
    Evase


  • #6
    Irish Water: Kim
    Closed Accounts Posts: 94 ✭✭Irish Water: Kim


    Thanks for your response.
    evase wrote: »
    I have sent you a private message, I appriciate your help.
    I know there are plenty of payment options, but I am not going to pay an invoice that I havnen't seen. That is a question of principle on my part. And I would think that to be able to present an invoice should be a question about common dicency on Irish Water's part.
    Regards,
    Evase

    A member of our team has responded to your query via DM.

    Kind regards,
    Kim


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