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Why did I get charged twice?

ceemgee · 2015-07-24 14:28:30

I paid my bill as soon as it came in a couple of months back. I paid by BACS. No communication received from Irish water re payment. Then last week I received a bill which is double the amount it should be. Called Irish water. Someone will ring me back. One week on, still waiting. Why should I have to pay for a phone call…

24-07-2015 2:28pm

#1

ceemgee

Registered Users, Registered Users 2 Posts: 32 ✭

Join Date: May 2015

Posts: 21

I paid my bill as soon as it came in a couple of months back. I paid by BACS. No communication received from Irish water re payment. Then last week I received a bill which is double the amount it should be. Called Irish water. Someone will ring me back. One week on, still waiting. Why should I have to pay for a phone call to sort out their mistake? Such incompetence.

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Comments

#2 24-07-2015 3:49pm

Irish Water: Amy A

Closed Accounts Posts: 196 ✭✭

Join Date: September 2014

Posts: 182

Hi ceemgee,

Thanks for contacting Irish Water.

We're really sorry to hear that, and can certainly investigate this on your behalf.

To do this, we would ask that you send the following details via private message:

- Name;
- Address and
- Contact Number.

Kind regards,
Amy.

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