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eFibre in Cork city

  • 21-07-2015 2:41pm
    #1
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭


    Hello,

    I am enquiring about the availability of eFibre in my area, I was informed it would be Spring of this year, but still nothing.

    Any ideas?


Comments

  • #2
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    Actually, just checked the interactive map and is saying it's available now....
    Funny because I did sign up to be notified when it was available...

    What do I have to do to get eFibre?
    I was told it would be automatically switched.


  • #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Macca07 wrote: »
    Actually, just checked the interactive map and is saying it's available now....
    Funny because I did sign up to be notified when it was available...

    What do I have to do to get eFibre?
    I was told it would be automatically switched.
    Hi Macca07

    Sorry to hear you were told it's an automatic switch - that's inaccurate as a specific order for efibre needs to be placed upon your request.

    To order eFibre feel free to contact eircoms sales team on free phone 1800503303 or get in touch with them via WebChat at www.eircom.ie/chatnow

    Cheers
    Al


  • #4
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    eircom: Alan wrote: »
    Macca07 wrote: »
    Actually, just checked the interactive map and is saying it's available now....
    Funny because I did sign up to be notified when it was available...

    What do I have to do to get eFibre?
    I was told it would be automatically switched.
    Hi Macca07

    Sorry to hear you were told it's an automatic switch - that's inaccurate as a specific order for efibre needs to be placed upon your request.

    To order eFibre feel free to contact eircoms sales team on free phone 1800503303 or get in touch with them via WebChat at www.eircom.ie/chatnow

    Cheers
    Al
    I've wasted a lot of time in the past talking to CSRs over the phone and by chat.... don't fancy doing it again.
    Is there an email address I can mail about this?


  • #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    Actually, just checked the interactive map and is saying it's available now....
    Funny because I did sign up to be notified when it was available...

    What do I have to do to get eFibre?
    I was told it would be automatically switched.
    Hi Macca07

    Sorry to hear you were told it's an automatic switch - that's inaccurate as a specific order for efibre needs to be placed upon your request.

    To order eFibre feel free to contact eircoms sales team on free phone 1800503303 or get in touch with them via WebChat at www.eircom.ie/chatnow

    Cheers
    Al
    I've wasted a lot of time in the past talking to CSRs over the phone and by chat.... don't fancy doing it again.
    Is there an email address I can mail about this?
    There's no email address to correspond with regarding signing up to eFibre Macca07

    The only channels you can sign up with is WebChat, over a call, online eircom.net or calling in to an eircom shop

    Cheers
    Al


  • #6
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    Actually, just checked the interactive map and is saying it's available now....
    Funny because I did sign up to be notified when it was available...

    What do I have to do to get eFibre?
    I was told it would be automatically switched.
    Hi Macca07

    Sorry to hear you were told it's an automatic switch - that's inaccurate as a specific order for efibre needs to be placed upon your request.

    To order eFibre feel free to contact eircoms sales team on free phone 1800503303 or get in touch with them via WebChat at www.eircom.ie/chatnow

    Cheers
    Al
    I've wasted a lot of time in the past talking to CSRs over the phone and by chat.... don't fancy doing it again.
    Is there an email address I can mail about this?
    There's no email address to correspond with regarding signing up to eFibre Macca07

    The only channels you can sign up with is WebChat, over a call, online eircom.net or calling in to an eircom shop

    Cheers
    Al
    Where is the option online to do it?


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  • #7
    calnand
    Registered Users, Registered Users 2 Posts: 720 ✭✭✭calnand


    After I saw your post, I checked as well and now we're enabled, we've been waiting two years and were told that we would be switched as soon as it was enabled, but obviously that didn't happen. 


  • #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    Actually, just checked the interactive map and is saying it's available now....
    Funny because I did sign up to be notified when it was available...

    What do I have to do to get eFibre?
    I was told it would be automatically switched.
    Hi Macca07

    Sorry to hear you were told it's an automatic switch - that's inaccurate as a specific order for efibre needs to be placed upon your request.

    To order eFibre feel free to contact eircoms sales team on free phone 1800503303 or get in touch with them via WebChat at www.eircom.ie/chatnow

    Cheers
    Al
    I've wasted a lot of time in the past talking to CSRs over the phone and by chat.... don't fancy doing it again.
    Is there an email address I can mail about this?
    There's no email address to correspond with regarding signing up to eFibre Macca07

    The only channels you can sign up with is WebChat, over a call, online eircom.net or calling in to an eircom shop

    Cheers
    Al
    Where is the option online to do it?
    The online option I am referring to is an area where you can place an order to upgrade to efibre - there's a full list of packages and prices on display https://www.eircom.net/broadband/

    Thanks

    Al


  • #9
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    Actually, just checked the interactive map and is saying it's available now....
    Funny because I did sign up to be notified when it was available...

    What do I have to do to get eFibre?
    I was told it would be automatically switched.
    Hi Macca07

    Sorry to hear you were told it's an automatic switch - that's inaccurate as a specific order for efibre needs to be placed upon your request.

    To order eFibre feel free to contact eircoms sales team on free phone 1800503303 or get in touch with them via WebChat at www.eircom.ie/chatnow

    Cheers
    Al
    I've wasted a lot of time in the past talking to CSRs over the phone and by chat.... don't fancy doing it again.
    Is there an email address I can mail about this?
    There's no email address to correspond with regarding signing up to eFibre Macca07

    The only channels you can sign up with is WebChat, over a call, online eircom.net or calling in to an eircom shop

    Cheers
    Al
    Where is the option online to do it?
    The online option I am referring to is an area where you can place an order to upgrade to efibre - there's a full list of packages and prices on display https://www.eircom.net/broadband/

    Thanks

    Al
    So I have to go thrugh the ordering process again?


  • #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    Actually, just checked the interactive map and is saying it's available now....
    Funny because I did sign up to be notified when it was available...

    What do I have to do to get eFibre?
    I was told it would be automatically switched.
    Hi Macca07

    Sorry to hear you were told it's an automatic switch - that's inaccurate as a specific order for efibre needs to be placed upon your request.

    To order eFibre feel free to contact eircoms sales team on free phone 1800503303 or get in touch with them via WebChat at www.eircom.ie/chatnow

    Cheers
    Al
    I've wasted a lot of time in the past talking to CSRs over the phone and by chat.... don't fancy doing it again.
    Is there an email address I can mail about this?
    There's no email address to correspond with regarding signing up to eFibre Macca07

    The only channels you can sign up with is WebChat, over a call, online eircom.net or calling in to an eircom shop

    Cheers
    Al
    Where is the option online to do it?
    The online option I am referring to is an area where you can place an order to upgrade to efibre - there's a full list of packages and prices on display https://www.eircom.net/broadband/

    Thanks

    Al
    So I have to go thrugh the ordering process again?
    Yes the order will need to be formally placed Macca07

    Apologies for the inconvenience

    Al


  • #11
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    Actually, just checked the interactive map and is saying it's available now....
    Funny because I did sign up to be notified when it was available...

    What do I have to do to get eFibre?
    I was told it would be automatically switched.
    Hi Macca07

    Sorry to hear you were told it's an automatic switch - that's inaccurate as a specific order for efibre needs to be placed upon your request.

    To order eFibre feel free to contact eircoms sales team on free phone 1800503303 or get in touch with them via WebChat at www.eircom.ie/chatnow

    Cheers
    Al
    I've wasted a lot of time in the past talking to CSRs over the phone and by chat.... don't fancy doing it again.
    Is there an email address I can mail about this?
    There's no email address to correspond with regarding signing up to eFibre Macca07

    The only channels you can sign up with is WebChat, over a call, online eircom.net or calling in to an eircom shop

    Cheers
    Al
    Where is the option online to do it?
    The online option I am referring to is an area where you can place an order to upgrade to efibre - there's a full list of packages and prices on display https://www.eircom.net/broadband/

    Thanks

    Al
    So I have to go thrugh the ordering process again?
    Yes the order will need to be formally placed Macca07

    Apologies for the inconvenience

    Al
    Hey Alan,

    I've been weighinh up my options with this, and can see it's an 18 month contract for eFibre, will my 18 months being if I sign up now, or will it include my previous 8 months I've been with Eircom?


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  • #12
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    calnand wrote: »
    After I saw your post, I checked as well and now we're enabled, we've been waiting two years and were told that we would be switched as soon as it was enabled, but obviously that didn't happen. 
    Ya, very frustrating. I also signed up to be notified when it did become available in my area, obviously no one is checking that either...


  • #13
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    Actually, just checked the interactive map and is saying it's available now....
    Funny because I did sign up to be notified when it was available...

    What do I have to do to get eFibre?
    I was told it would be automatically switched.
    Hi Macca07

    Sorry to hear you were told it's an automatic switch - that's inaccurate as a specific order for efibre needs to be placed upon your request.

    To order eFibre feel free to contact eircoms sales team on free phone 1800503303 or get in touch with them via WebChat at www.eircom.ie/chatnow

    Cheers
    Al
    I've wasted a lot of time in the past talking to CSRs over the phone and by chat.... don't fancy doing it again.
    Is there an email address I can mail about this?
    There's no email address to correspond with regarding signing up to eFibre Macca07

    The only channels you can sign up with is WebChat, over a call, online eircom.net or calling in to an eircom shop

    Cheers
    Al
    Where is the option online to do it?
    The online option I am referring to is an area where you can place an order to upgrade to efibre - there's a full list of packages and prices on display https://www.eircom.net/broadband/

    Thanks

    Al
    So I have to go thrugh the ordering process again?
    Yes the order will need to be formally placed Macca07

    Apologies for the inconvenience

    Al
    Hey Alan,

    I've been weighinh up my options with this, and can see it's an 18 month contract for eFibre, will my 18 months being if I sign up now, or will it include my previous 8 months I've been with Eircom?
    Hi Macca07

    An 18 month contract will commence from when the eFibre is installed. The previous 8 months are not included as the eFibre has it's own terms and conditions of service.

    Thanks
    Al


  • #14
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    eircom: Alan wrote: »
    Hi Macca07

    An 18 month contract will commence from when the eFibre is installed. The previous 8 months are not included as the eFibre has it's own terms and conditions of service.

    Thanks
    Al
    Thanks Alan.


  • #15
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Macca07 wrote: »
    eircom: Alan wrote: »
    Hi Macca07

    An 18 month contract will commence from when the eFibre is installed. The previous 8 months are not included as the eFibre has it's own terms and conditions of service.

    Thanks
    Al
    Thanks Alan.
    That's no problem Macca07 - happy to help

    Al


  • #16
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Hi Macca07

    An 18 month contract will commence from when the eFibre is installed. The previous 8 months are not included as the eFibre has it's own terms and conditions of service.

    Thanks
    Al
    Thanks Alan.
    That's no problem Macca07 - happy to help

    Al
    Hi Alan,

    I was wondering if you could tell me is it possible to get out of contract with Eircom?
    I want to upgrade to eFibre, but being charged ridiculous prices to upgrade, which I can't understand.
    It seems like Eircom don't want to hold onto customers?

    Thanks


  • #17
    eir: Tony
    Closed Accounts Posts: 157 ✭✭eir: Tony


    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Hi Macca07

    An 18 month contract will commence from when the eFibre is installed. The previous 8 months are not included as the eFibre has it's own terms and conditions of service.

    Thanks
    Al
    Thanks Alan.
    That's no problem Macca07 - happy to help

    Al
    Hi Alan,

    I was wondering if you could tell me is it possible to get out of contract with Eircom?
    I want to upgrade to eFibre, but being charged ridiculous prices to upgrade, which I can't understand.
    It seems like Eircom don't want to hold onto customers?

    Thanks
    I am afraid that the contract would still stand Macc07. Al is off today but if you PM me your details I can check further for you.
    Tony


  • #18
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    eir: Tony wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Hi Macca07

    An 18 month contract will commence from when the eFibre is installed. The previous 8 months are not included as the eFibre has it's own terms and conditions of service.

    Thanks
    Al
    Thanks Alan.
    That's no problem Macca07 - happy to help

    Al
    Hi Alan,

    I was wondering if you could tell me is it possible to get out of contract with Eircom?
    I want to upgrade to eFibre, but being charged ridiculous prices to upgrade, which I can't understand.
    It seems like Eircom don't want to hold onto customers?

    Thanks
    I am afraid that the contract would still stand Macc07. Al is off today but if you PM me your details I can check further for you.
    Tony
    PM'ed


  • #19
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    I sent all the info on 21st September, and still no response.

    I was on the fence about whether or not to just jump ship, think this has made up my made.

    Great customer support.....


  • #20
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    I sent all the info on 21st September, and still no response.

    I was on the fence about whether or not to just jump ship, think this has made up my made.

    Great customer support.....


  • #21
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    Macca07 wrote: »
    eir: Tony wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    eircom: Alan wrote: »
    Hi Macca07

    An 18 month contract will commence from when the eFibre is installed. The previous 8 months are not included as the eFibre has it's own terms and conditions of service.

    Thanks
    Al
    Thanks Alan.
    That's no problem Macca07 - happy to help

    Al
    Hi Alan,

    I was wondering if you could tell me is it possible to get out of contract with Eircom?
    I want to upgrade to eFibre, but being charged ridiculous prices to upgrade, which I can't understand.
    It seems like Eircom don't want to hold onto customers?

    Thanks
    I am afraid that the contract would still stand Macc07. Al is off today but if you PM me your details I can check further for you.
    Tony
    PM'ed

    edited


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  • #22
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi Macca07



    I was off for quite a while but I'm back now and I'll be happy to look in to this further for you if you could forward your PM to me? Apologies for the delays.


    Thanks
    Al


  • #23
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    Done


  • #24
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Macca07 wrote: »
    Done
    Thank you Macca07

    I will look in to this and I will respond within 24 hours.

    Thanks again

    Al


  • #25
    Macca07
    Registered Users, Registered Users 2 Posts: 1,223 ✭✭✭Macca07


    eircom: Alan wrote: »
    Macca07 wrote: »
    Done
    Thank you Macca07

    I will look in to this and I will respond within 24 hours.

    Thanks again

    Al
    Hi Al,

    It's now been a week since I sent the info, can I get an update please?


  • #26
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Macca07 wrote: »
    eircom: Alan wrote: »
    Macca07 wrote: »
    Done
    Thank you Macca07

    I will look in to this and I will respond within 24 hours.

    Thanks again

    Al
    Hi Al,

    It's now been a week since I sent the info, can I get an update please?
    Hi Macca07

    I have responded to your PM this morning.

    AL


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