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Paid bill online no email confirmation

  • 30-06-2015 9:44pm
    #1
    BeepBeep67
    Registered Users, Registered Users 2 Posts: 8,087 ✭✭✭


    Hi,

    Paid online today, but did not receive an email confirmation and nowhere on the site can I find a history of transactions.
    My online account is still showing unpaid, although I can see the transactions gone from my bank account.

    Thoughts?

    BB67


Comments

  • #2
    TheChizler
    Registered Users, Registered Users 2 Posts: 9,514 ✭✭✭TheChizler


    I'd have a similar query, I paid for a house I lived in for January via online banking, there was a field for 'bill reference number' but all I had was my account number, in general would that have been enough to associate the payment with my account?


  • #3
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭Irish Water: Allanah


    Hi BeepBeep67 and The Chizler,

    Thank you both for your queries.
    BeepBeep67 wrote: »
    Hi,Paid online today, but did not receive an email confirmation and nowhere on the site can I find a history of transactions.
    My online account is still showing unpaid, although I can see the transactions gone from my bank account.

    When you complete a payment online you should receive an authorisation code on screen. Have you received this? Payments can take several working days to process on your account. If you still have concerns about this payment in a few days, please feel free to contact us again and we would gladly check your account for you.
    TheChizler wrote: »
    I'd have a similar query, I paid for a house I lived in for January via online banking, there was a field for 'bill reference number' but all I had was my account number, in general would that have been enough to associate the payment with my account?

    Your Irish Water account number should be used for the bill reference number for online banking payments. We would be more than happy to check if your payment has gone through if you could send the following details through private message:

    - Name;
    - Address and
    - Contact number.

    I hope this information helps. Please feel free to contact us again should you have any further queries.

    Kind regards,
    Allanah


  • #4
    BeepBeep67
    Registered Users, Registered Users 2 Posts: 8,087 ✭✭✭BeepBeep67


    Hi,

    Yes a transaction number flashed up, I didn't make a note of it as I expected to receive an confirmation.
    The account is still showing up as unpaid despite the money leaving my account 2 days ago.

    Rgds
    BB67


  • #5
    Irish Water: Kim
    Closed Accounts Posts: 94 ✭✭Irish Water: Kim


    Hi BeepBeep67,

    Thank you for that update.
    BeepBeep67 wrote: »
    Yes a transaction number flashed up, I didn't make a note of it as I expected to receive an confirmation.

    Although the account is showing as unpaid, if the authorisation code showed up on screen - this is the confirmation that the transaction has been made.
    BeepBeep67 wrote: »
    The account is still showing up as unpaid despite the money leaving my account 2 days ago.

    If you are still concerned we can look into your account for you sometime next week as payments may take several working days to process onto your account.

    If you have any further queries, please feel free to ask.

    Kind regards,
    Kim


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