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Efibre Speeds all over the place and getting worse

  • 30-06-2015 8:42am
    #1
    Jim from Cork
    Registered Users, Registered Users 2 Posts: 192 ✭✭


    I have had great service for years. Went with efibre as soon as it was available. It was superb even though could only get 30mb max (Never attained). It is getting steadily worse over recent weeks.

    In the last few weeks:
    Web pages not loading
    Video will play and then stop

    It is like the speed is all over the shop!
    I did a bit of checking last night:
    Time    Speed
    22:27  3.02
    22.28  5.58
    22.30  0.00
    22.31 1.87
    22:33 28.22
    22:56 26.71


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Jim from Cork wrote: »
    I have had great service for years. Went with efibre as soon as it was available. It was superb even though could only get 30mb max (Never attained). It is getting steadily worse over recent weeks.

    In the last few weeks:
    Web pages not loading
    Video will play and then stop

    It is like the speed is all over the shop!
    I did a bit of checking last night:
    Time    Speed
    22:27  3.02
    22.28  5.58
    22.30  0.00
    22.31 1.87
    22:33 28.22
    22:56 26.71
    Sorry to see this Jim from Cork

    Please PM me your eircom account number and I'll look in to this for you.

    Thanks
    Al


  • #3
    Jim from Cork
    Registered Users, Registered Users 2 Posts: 192 ✭✭Jim from Cork


    Thanks Al! Pm Sent


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Jim from Cork wrote: »
    Thanks Al! Pm Sent
    Thanks Jim from Cork

    I have escalated this to technical support - I'll get back to you as soon as I have an update on their findings (should be this afternoon)

    Cheers

    Al


  • #5
    Jim from Cork
    Registered Users, Registered Users 2 Posts: 192 ✭✭Jim from Cork


    I have not had an update on this issue....

    I was away for two weeks and in that time I had to use my "personal hotspot" on my eMobile phone. The area I was in would have a consistent "3 bars" of service. My daughter commented on many occasions that it was better than our eFibre at home. 

    I arrived home - reset my modem in the hope that things would have changed....

    Video is still slow to load and speed still all over the shop.

    Any updates?


  • #6
    Jim from Cork
    Registered Users, Registered Users 2 Posts: 192 ✭✭Jim from Cork


    Still suffering here!

    More often than not I cannot even watch a video clip on Facebook.... it will start fine and stop mid way. If you scroll forward it could take a few minutes to catch up....

    Sad to say but my Next Generation Broadband was better all round.
    I will leave Eircom if I am offered better service from competitors. Shame really.

    Here is typical of the results of speed tests (It doesn't include the times where the test could not be completed):
    Date ConnType Download Upload Latency ServerName

    13-11-15 23:29 Wi-Fi 12821 7627 11 Waterford

    13-11-15 23:21 Wi-Fi 5986 3061 11 Waterford

    27-10-15 13:04 Wi-Fi 4616 1635 136 Cork

    21-10-15 13:23 Wi-Fi 4812 2821 86 Ballina

    21-10-15 13:18 Wi-Fi 178 209 78 Cork

    16-10-15 15:17 Wi-Fi 67 217 68 Cork

    16-10-15 15:14 Wi-Fi 51 164 181 Tralee

    16-10-15 15:13 Wi-Fi 74 189 629 Tralee

    21-09-15 19:32 Wi-Fi 26979 6794 19 Waterford

    21-09-15 19:19 Wi-Fi 24730 5048 20 Waterford


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  • #7
    TheBully
    Registered Users, Registered Users 2 Posts: 876 ✭✭✭TheBully


    ESB fibre won't be long coming! That will be the end of EIRcom


  • #8
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Jim from Cork wrote: »
    Still suffering here!

    More often than not I cannot even watch a video clip on Facebook.... it will start fine and stop mid way. If you scroll forward it could take a few minutes to catch up....

    Sad to say but my Next Generation Broadband was better all round.
    I will leave Eircom if I am offered better service from competitors. Shame really.

    Here is typical of the results of speed tests (It doesn't include the times where the test could not be completed):
    Date ConnType Download Upload Latency ServerName

    13-11-15 23:29 Wi-Fi 12821 7627 11 Waterford

    13-11-15 23:21 Wi-Fi 5986 3061 11 Waterford

    27-10-15 13:04 Wi-Fi 4616 1635 136 Cork

    21-10-15 13:23 Wi-Fi 4812 2821 86 Ballina

    21-10-15 13:18 Wi-Fi 178 209 78 Cork

    16-10-15 15:17 Wi-Fi 67 217 68 Cork

    16-10-15 15:14 Wi-Fi 51 164 181 Tralee

    16-10-15 15:13 Wi-Fi 74 189 629 Tralee

    21-09-15 19:32 Wi-Fi 26979 6794 19 Waterford

    21-09-15 19:19 Wi-Fi 24730 5048 20 Waterford
    Hi Jim from Cork

    I'm sorry to see this. Please feel free to PM me your eir account number and I will seek clarification on this for you

    Thanks
    AL


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