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eMobile bill

scon86 · 2015-06-24 14:09:02

Hi, I contacted you're customer care team today in relation to a complex bill issue. While I was explaining the issue to the agent I could tell by his response he could not understand the issue. The call then drops out and I received no call back. This is not the first time I was cut off while trying to resolve an issue.…

24-06-2015 2:09pm

#1

scon86

Closed Accounts Posts: 83 ✭✭

Join Date: February 2011

Posts: 56

Hi,

I contacted you're customer care team today in relation to a complex bill issue.

While I was explaining the issue to the agent I could tell by his response he could not understand the issue. The call then drops out and I received no call back. This is not the first time I was cut off while trying to resolve an issue.

If a customer is cut off when speaking to an agent should they get a call back?

I can see the tag line on the next eMobile ad campaign "if we don't understand the problem we just hang up".

Let's see which happens first, a call back from the agent or reply here.

Regards

0

Comments

#2 25-06-2015 11:40am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

scon86 wrote: »

Hi,

I contacted you're customer care team today in relation to a complex bill issue.

While I was explaining the issue to the agent I could tell by his response he could not understand the issue. The call then drops out and I received no call back. This is not the first time I was cut off while trying to resolve an issue.

If a customer is cut off when speaking to an agent should they get a call back?

I can see the tag line on the next eMobile ad campaign "if we don't understand the problem we just hang up".

Let's see which happens first, a call back from the agent or reply here.

Regards

Hi there scon86

Thank you so much for getting in touch with us here. If you PM me your number & pin in a PM, I'll see if I can view your account from here and see who you were dealing with.

-Al

0
#3 25-06-2015 5:48pm

scon86

Closed Accounts Posts: 83 ✭✭

Join Date: February 2011

Posts: 56

Hi Alan,

PM sent

0
#4 26-06-2015 2:07pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

scon86 wrote: »

Hi Alan,

PM sent

Hi scon86

I have sent you a PM in reply,

Thanks
Al

0