Missing bill

tnegun

Hi,

I've been told on 3 ocassions that my bill has been issued but I've never received it. The last time I spoke to the call centre I was told due to allowances the bill was less than a €1. I'm thinking now that maybe you don't issue them below a certain amount? Is this the case or is something else wrong?

Irish Water: Allanah

Hi tnegun,

Thanks for your query.

If your charges are less than 1 euro, you will still receive a bill.

We will certainly look into this for you if you could forward a private message with the following details:

- Name;
- Address and
- Contact number.

Thank you in advance.

Kind regards,
Allanah

tnegun

Just Pm'd you thanks

Irish Water: Allanah

Hi tnegun,

Thank you for sending your private message. A member of our team will respond to this shortly.

Kind regards,
Allanah

tnegun

Hi Allanah,

Did someone get to look at this? I got no response to my PM.

Thanks,

Irish Water: Niall

Hi tnegun,

tnegun wrote: »

Did someone get to look at this? I got no response to my PM.

Apologies for any inconvenience caused. A member of our team has responded to your query via private message.

Kind regards,
Niall

tnegun

Hi I've responded to the PM,

Thanks

Irish Water: Amy A

Hi tnegun,

A member of our team has responded to your private message.

Kind regards,
Amy.

tnegun

Irish Water: Amy wrote: »

Hi tnegun,

A member of our team has responded to your private message.

Kind regards,
Amy.

Hi I've responded to the PM

tnegun

Hi,

I contacted the call center ths morning and have been able to access my account. It appears my email address was mispelt somehow. I've another problem now. I cannot pay my bill as it is less than a €1 and the system will not accept it. See attached pic. Any chance of getting this sorted today? For 74 cent it's wasted enough of my time and yours.

Thanks,

my3cents

tnegun wrote: »

Hi,

I contacted the call center ths morning and have been able to access my account. It appears my email address was mispelt somehow. I've another problem now. I cannot pay my bill as it is less than a €1 and the system will not accept it. See attached pic. Any chance of getting this sorted today? For 74 cent it's wasted enough of my time and yours.

Thanks,

Isn't the obvious thing to do to pay them €1? I'm sure you'll get the 26cent credited to your next bill.

tnegun

Yes that is obvious but the system fills in the amount you have to pay and I can't edit it. It chooses the .74c but then rejects it.

Edit. I choose part payment and filled in €1 and the payment was successful

my3cents

tnegun wrote: »

Yes that is obvious but the system fills in the amount you have to pay and I can't edit it. It chooses the .74c but then rejects it.

Fare enough. 

Irish Water: Kim

Hi tnegun,

tnegun wrote: »

I choose part payment and filled in 1 euro and the payment was successful

Thank you for that update. If you have any further queries, please don't hesitate to contact us.

Kind regards,
Kim