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IT Support Services Role

Marakesh_B · 2015-06-02 14:26:50

Full Time - 35 hour week/some flexibility for less hours. City centre. June - December 2015 short-term contract Report into Head of IT · Provide direction · Assist / mentor in planning and execution · High level of autonomous working, escalation exceptions and providing regular progress updates Role: · Oversee Incident and…

02-06-2015 2:26pm

#1

Marakesh_B

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: June 2015

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Full Time - 35 hour week/some flexibility for less hours. City centre.
June - December 2015 short-term contract

Report into Head of IT
· Provide direction
· Assist / mentor in planning and execution
· High level of autonomous working, escalation exceptions and providing regular progress updates

Role:
· Oversee Incident and request fulfilment by Managed Service Provider (intervention / escalation)
· Coordinate activities of third party application support and web support suppliers
· Review current use of technology, optimising use of Office365 to replace legacy systems
· Basic business process mapping and optimisation
· Manage IT projects
· Implement Change Process

Note: This is not a technical role, the role will focus on maximising value from IT, leveraging suppliers to deliver change. The company is a SME membership body with circa 50 employees. The focus of IT plans will be on improvement of business services and increased organisational efficiency by leveraging IT.

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