365 Online website down

Hi,

i am trying to carryout some task on online site and it seems to be down and displaying a large error page, some of what i am trying to do cannot be done on mobile app

Thanks

Bradt Pitt

ronnoco13 wrote: »

Hi,

i am trying to carryout some task on online site and it seems to be down and displaying a large error page, some of what i am trying to do cannot be done on mobile app

Thanks

Yep, same for me. BOI are quite unimpressive lately

Bradt Pitt

Bradt Pitt wrote: »

ronnoco13 wrote: »

Hi,

i am trying to carryout some task on online site and it seems to be down and displaying a large error page, some of what i am trying to do cannot be done on mobile app

Thanks

Yep, same for me. BOI are quite unimpressive lately

Yup, that plus fees me thinks i'll be switching

super_furry

No response or idea when it might be working?

Nuttzz

back for me now

Nuttzz

Nuttzz wrote: »

back for me now

back now, but logs me out constantly, still not fixed and no response from BOI

Bank of Ireland: Billy

Hi All,

Apologies for the inconvenience this afternoon.

Normal service has been now resumed.
You may need to refresh your browser before logging on.

Thanks

Billy

ct5amr2ig1nfhp

Hi Billy,

Can we get a comment from BOI regarding the down time on the 365online.com website?

The website seems to be down at least once a week in recent months. Is all the down time being investigated?

Regards,

Billy,

seems to be issue once again site is very slow and and balances are unavailable as are eStatements, any idea whats going on?

Thanks

Bank of Ireland: Sarah

ronnoco13 wrote: »

Billy,

seems to be issue once again site is very slow and and balances are unavailable as are eStatements, any idea whats going on?

Thanks

Hi ronnoco13,

Thanks for making us aware of this, we've passed this on to our Online team for investigation.

Thanks,
Sarah

ct5amr2ig1nfhp

Hi Sarah,

Can I get an acknowledgement or response to my questions please? Or should I start a new thread?

Regards,

Bank of Ireland: Sarah

Jovanni Spoiled Courthouse wrote: »

Hi Sarah,

Can I get an acknowledgement or response to my questions please? Or should I start a new thread?

Regards,

Hi Jovanni Spoiled Courthouse,

Sorry about the delay in getting back to you.

Please be assured that maintaining the highest possible levels of service is of the utmost importance to us. Our Online team investigate each case with the highest priority.

Thanks,
Sarah

ct5amr2ig1nfhp

Sarah,

Unfortunately, doing your 'utmost' is not good enough. The multiple threads regarding the website/app down time indicate your systems have serious problems that need to be addressed.
(I understand some of those threads are user problems)

The frequent down time is just one of the many reasons our family moved from BOI.

Regards,

EDIT:

At the moment, the website is painfully slow and my balances are "Unavailable", also most of the site is given an error "Service Not Available".

Bank of Ireland: Sarah

Jovanni Spoiled Courthouse wrote: »

Sarah,

Unfortunately, doing your 'utmost' is not good enough. The multiple threads regarding the website/app down time indicate your systems have serious problems that need to be addressed.
(I understand some of those threads are user problems)

The frequent down time is just one of the many reasons our family moved from BOI.

Regards,

EDIT:

At the moment, the website is painfully slow and my balances are "Unavailable", also most of the site is given an error "Service Not Available".

Hi Jovanni Spoiled Courthouse,

We understand your frustrations, as we have mentioned before, our Online team will always investigate as a matter of urgency. We have passed on your previous feedback and these messages that you are receiving now today. 

We appreciate the time you have taken to send us your concerns here on Boards.

Thanks again,
Sarah

Peig Sayers

It's down again?

Bank of Ireland: Billy

Peig Sayers wrote: »

It's down again?

Hi Peig Sayers,

Thanks for posting.

Can you please let us know if you can log on now?

Thanks

Billy

ct5amr2ig1nfhp

It's not working again??!!!

EDIT: Had to ring the helpline, appears now all servers are affected by a problem. Can get in now.

muppetkiller

mobile ap down again grrrrrrrrrrrrrrr :mad:

Bank of Ireland: Janet

muppetkiller wrote: »

mobile ap down again grrrrrrrrrrrrrrr :mad:

Hi muppetkiller, 

Thanks for your post.

The App is back working now, apologies for any inconvenience caused.

Janette