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Still receiving paper statements for closed account

  • 12-05-2015 11:06am
    #1
    barrettcolin
    Registered Users, Registered Users 2 Posts: 5 ✭


    I cancelled my emobile contract over a year ago; there was a small credit on the account, which I was told then (and on a subsequent occasion when I called about it), had to be transferred to my bank before the emobile account could be closed. I'm still receiving paper statements for the account in credit (at an old address now) and the bank transfer never actually happened; all I want is for the paper statements to stop and for the account to be closed. Help?


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    barrettcolin wrote: »
    I cancelled my emobile contract over a year ago; there was a small credit on the account, which I was told then (and on a subsequent occasion when I called about it), had to be transferred to my bank before the emobile account could be closed. I'm still receiving paper statements for the account in credit (at an old address now) and the bank transfer never actually happened; all I want is for the paper statements to stop and for the account to be closed. Help?
    Hi barrettcolin

    If you could PM me the emobile account number I will look in to this for you

    Thanks
    Al


  • #3
    barrettcolin
    Registered Users, Registered Users 2 Posts: 5 ✭barrettcolin


    eircom: Alan wrote: »
    barrettcolin wrote: »
    I cancelled my emobile contract over a year ago; there was a small credit on the account, which I was told then (and on a subsequent occasion when I called about it), had to be transferred to my bank before the emobile account could be closed. I'm still receiving paper statements for the account in credit (at an old address now) and the bank transfer never actually happened; all I want is for the paper statements to stop and for the account to be closed. Help?
    Hi barrettcolin

    If you could PM me the emobile account number I will look in to this for you

    Thanks
    Al
    Much obliged Al - PM sent


  • #4
    barrettcolin
    Registered Users, Registered Users 2 Posts: 5 ✭barrettcolin


    Over a week later, no response to the PM I sent; I've just sent another, let me know if you're not getting them or whatever.


  • #5
    barrettcolin
    Registered Users, Registered Users 2 Posts: 5 ✭barrettcolin


    eircom: Alan wrote: »
    barrettcolin wrote: »
    I cancelled my emobile contract over a year ago; there was a small credit on the account, which I was told then (and on a subsequent occasion when I called about it), had to be transferred to my bank before the emobile account could be closed. I'm still receiving paper statements for the account in credit (at an old address now) and the bank transfer never actually happened; all I want is for the paper statements to stop and for the account to be closed. Help?
    Hi barrettcolin

    If you could PM me the emobile account number I will look in to this for you

    Thanks
    Al
    No response, no response to the request for a response; can you let me know if you can see the PMs, or what I should do? Thanks


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