Has anyone had a broadband contract cancelled?

Liverzeb

Hi

Just wondering if anyone has experience of cancelling a broadband contract with a supplier. Seems to me that to get the new customer deal you have to sign up to a contract and then once the initial cool-off period (usually quite a short time) is up you are basically stuck with the provider regardless of how poor the service is.

I have been with Eircom efibre since November and have had several problems - constant disconnection form broadband, over 50 customer service and tech support contacts, several engineer visits and the service has gone from intermittent drop outs to pretty much no service at all every day.

I am at the stage of pleading with them to let me out of this contract but would like advice if anyone has successfully managed to do this before with Eircom.

Can't see the value for them in keeping me - they keep knocking money off my bill, I keep annoying them over their poor service and I will never sign up with them again for any service they offer.

FARADAYCAGED

Liverzeb wrote: »

Hi

Just wondering if anyone has experience of cancelling a broadband contract with a supplier. Seems to me that to get the new customer deal you have to sign up to a contract and then once the initial cool-off period (usually quite a short time) is up you are basically stuck with the provider regardless of how poor the service is.

I have been with Eircom efibre since November and have had several problems - constant disconnection form broadband, over 50 customer service and tech support contacts, several engineer visits and the service has gone from intermittent drop outs to pretty much no service at all every day.

I am at the stage of pleading with them to let me out of this contract but would like advice if anyone has successfully managed to do this before with Eircom.

Can't see the value for them in keeping me - they keep knocking money off my bill, I keep annoying them over their poor service and I will never sign up with them again for any service they offer.

If it were me i would ask the consumer people if eircom are keeping to the contract

"constant disconnection form broadband, over 50 customer service and tech support contacts, several engineer visits" is not what you signed up to is it? No idea if it would do any good though

Liverzeb

Yeah I have yet another engineer visit arranged and after that I am going down the legal route - never heard of anyone who has done this though. Be interested to know how common it is (and how successful).

dub45

You would be best advised to go through their formal complaints procedure and then raise the matter with Comreg.

http://www.askcomreg.ie/tell_us/complaints_and_queries.51.LE.asp

Liverzeb

Cheers - think I have exhausted the complaints procedure at this stage - supposedly getting an engineer visit tomorrow - if that doesn't succeed (or they don't turn up again) then COMREG looks like the next step.