Huawei Ascend Y 300 - problem.

chicorytip

I recently bought a used version of this model. A problem has arisen when making calls. Whilst a connection can be established the screen goes completely blank making it impossible to use the keypad to enter data or to actually end the call - which can only be done by removing the battery.
Incoming calls are displaying normally.
Any opinions on this ?

jeffk

chicorytip wrote: »

I recently bought a used version of this model. A problem has arisen when making calls. Whilst a connection can be established the screen goes completely blank making it impossible to use the keypad to enter data or to actually end the call - which can only be done by removing the battery.
Incoming calls are displaying normally.
Any opinions on this ?

Ive A G510(more or less the same) and that usually happens when you have changed settings to do with the kernel.

Is it stock firmware?

chicorytip

Can you define what exactly you mean by stock firmware ? Thanks.

RossieMan

If you don't know what stock kernel is, perhaps try finding a friend with more experience to look at it for you? Can be troublesome enough trying to flash a new kernel if you've no idea what you're at.

counterlock

chicorytip wrote: »

I recently bought a used version of this model. A problem has arisen when making calls. Whilst a connection can be established the screen goes completely blank making it impossible to use the keypad to enter data or to actually end the call - which can only be done by removing the battery.
Incoming calls are displaying normally.
Any opinions on this ?

Sounds like a faulty proximity sensor imo

jeffk

RossieMan wrote: »

If you don't know what stock kernel is, perhaps try finding a friend with more experience to look at it for you? Can be troublesome enough trying to flash a new kernel if you've no idea what you're at.

Id second that if your having issues with doing something as simple as doing a call.

If you want to have a go then factory reset and start from there and see. But that means losing apps settings etc
________________________________________________________________________________________
Looked online to see if anything else came up

Clean the screen,top left beside the earpiece youll see a led light,clean well around that

Check your screen timeout

Check the power button,could be dirt and not making a contact,the same if you have a cover

chicorytip

Did a factory reset - no change.

jeffk

Install kinscreen, the free version will do

Open it and move your hand beside the speaker
If the proximity word doesn't change or go red it's broken

chicorytip

I did that. It's working. Is there anything in the settings menu I should change ?

jeffk

Whats the screen timeout?

chicorytip

5 mins.

jeffk

Im lost so, off to a phone repair place and get them to look at it and tell them what you tried before they say its a proximity sensor

chicorytip

Given it's current value it's probably only worth selling for parts.

jeffk

If that's the case and you cant use it as a phone , take the sim out and

Install here maps, download maps and voices, set to offline and use as a satnav

Mp3 player

Internet radio

Ebook reader

Camera/videos

Surfing net etc