365 banking app down?

TheBully

Hey im just wondering is anyone else having issues logging into banking 365 today?

kilgore209

Yes,  Just rang automated voice said we are aware some customers are having difficulty validating their pin and are working to resolve this.

Morning All

same here, can't access either account!

TheBully

Thanks guys

Ace Attorney

same

ofcork

Am having the same keeps saying details are incorrect/

WittyName1

Same here.

Ace Attorney

tis back

ofcork

Not for me

HeidiHeidi

Nor me.

glineli

Still down for me

glineli

Still down, very poor service

Red Alert

This system as a whole seems bodged together. Its basic functionality is lacking and it regularly falls over. Transaction data is poorly presented with only minimal information shown.

The worst part is that suggestions here on how to improve it seem to be ignored and responded to with platitudes. 

hillbloom

Cant log in to on-line banking.  Tried several times. Very bad service & such high charges!!

Bank of Ireland: Sarah

Hi all,

Thank you for your posts. 

Apologies for the difficulties you were experiencing in logging in on Sunday.  

We can confirm 365 Online is now operating as normal and you should now be able to log in to your account. If you are still unable to access and are receiving a message regarding your PIN, please call Bank of Ireland 365 on 0818 365 365 / 003531 4044000 and a representative will be happy to help you. Apologies again for any inconvenience caused. 

Thanks,
Sarah 

glineli

Bank of Ireland: Sarah wrote: »

Hi all,

Thank you for your posts. 

Apologies for the difficulties you were experiencing in logging in on Sunday.  

We can confirm 365 Online is now operating as normal and you should now be able to log in to your account. If you are still unable to access and are receiving a message regarding your PIN, please call Bank of Ireland 365 on 0818 365 365 / 003531 4044000 and a representative will be happy to help you. Apologies again for any inconvenience caused. 

Thanks,
Sarah 

Hi Sarah

Still not working for me

HeidiHeidi

glineli wrote: »

Bank of Ireland: Sarah wrote: »

Hi all,

Thank you for your posts. 

Apologies for the difficulties you were experiencing in logging in on Sunday.  

We can confirm 365 Online is now operating as normal and you should now be able to log in to your account. If you are still unable to access and are receiving a message regarding your PIN, please call Bank of Ireland 365 on 0818 365 365 / 003531 4044000 and a representative will be happy to help you. Apologies again for any inconvenience caused. 

Thanks,
Sarah 

Hi Sarah

Still not working for me

Nor me.

Bank of Ireland: Sarah

glineli wrote: »

Bank of Ireland: Sarah wrote: »

Hi all,

Thank you for your posts. 

Apologies for the difficulties you were experiencing in logging in on Sunday.  

We can confirm 365 Online is now operating as normal and you should now be able to log in to your account. If you are still unable to access and are receiving a message regarding your PIN, please call Bank of Ireland 365 on 0818 365 365 / 003531 4044000 and a representative will be happy to help you. Apologies again for any inconvenience caused. 

Thanks,
Sarah 

Hi Sarah

Still not working for me

HeidiHeidi wrote: »

glineli wrote: »

Bank of Ireland: Sarah wrote: »

Hi all,

Thank you for your posts. 

Apologies for the difficulties you were experiencing in logging in on Sunday.  

We can confirm 365 Online is now operating as normal and you should now be able to log in to your account. If you are still unable to access and are receiving a message regarding your PIN, please call Bank of Ireland 365 on 0818 365 365 / 003531 4044000 and a representative will be happy to help you. Apologies again for any inconvenience caused. 

Thanks,
Sarah 

Hi Sarah

Still not working for me

Nor me.

Hi glineli and HeidiHeidi,

Thank you for your replies. 

Sorry to hear you are still unable to log in. If you would both like to send a private message to us here, with your full name and a contact number, we can arrange a call back to you to resolve this. Please click the link in my signature below to send in a private message. Please ensure to have signatures displaying in your Boards settings so that you can click on the link. 

Thanks,
Sarah

HeidiHeidi

PM sent after waiting in a hold queue for a LONG time on the phone number given.

glineli

Bank of Ireland: Sarah wrote: »

Hi glineli and HeidiHeidi,

Thank you for your replies. 

Sorry to hear you are still unable to log in. If you would both like to send a private message to us here, with your full name and a contact number, we can arrange a call back to you to resolve this. Please click the link in my signature below to send in a private message. Please ensure to have signatures displaying in your Boards settings so that you can click on the link. 

Thanks,
Sarah

Won't allow me to send pm, this is getting vey frustrating

HeidiHeidi

Sorted.

Thanks for the help.

Bank of Ireland: Sarah

glineli wrote: »

Bank of Ireland: Sarah wrote: »

Hi glineli and HeidiHeidi,

Thank you for your replies. 

Sorry to hear you are still unable to log in. If you would both like to send a private message to us here, with your full name and a contact number, we can arrange a call back to you to resolve this. Please click the link in my signature below to send in a private message. Please ensure to have signatures displaying in your Boards settings so that you can click on the link. 

Thanks,
Sarah

Won't allow me to send pm, this is getting vey frustrating

Hi glineli,

I have sent you a private message now, please reply with your name and contact number. Heidiheidi, I'm glad to hear this is now resolved for you. 

Thanks,
Sarah

Jess4472

Can't log into the app, or online. Been on hold for an agent for over 30 minutes now. I have been trying to log in all day. Very frustrating.

ofcork

Im the same down since sunday.

HeidiHeidi

Jess4472 wrote: »

Can't log into the app, or online. Been on hold for an agent for over 30 minutes now. I have been trying to log in all day. Very frustrating.

I sent a PM as per a post earlier in the thread, and got a callback within half an hour.

glineli

Bank of Ireland: Sarah wrote: »

Hi glineli,

I have sent you a private message now, please reply with your name and contact number. Heidiheidi, I'm glad to hear this is now resolved for you. 

Thanks,
Sarah

Sarah, contact details pmed back

Thanks

glineli

HeidiHeidi wrote: »

I sent a PM as per a post earlier in the thread, and got a callback within half an hour.

HeidiHeidi

Was it something on your side or their side that fixed it?

Thanks

HeidiHeidi

glineli wrote: »

HeidiHeidi wrote: »

I sent a PM as per a post earlier in the thread, and got a callback within half an hour.

HeidiHeidi

Was it something on your side or their side that fixed it?

Thanks

I have no idea.  She just asked the usual ream of security questions, then looked for the same three digits of my PIN as the app/website had been looking for since Sunday, put them in and bingo, off I went.  No idea what the problem was but it seemed very simple to fix.

Bank of Ireland: Janet

ofcork wrote: »

Im the same down since sunday.

Hi ofcork, 

Sorry to hear you are still unable to log in. If you would like to send a private message to us here, with your full name and a contact number, we can arrange a call back to you to resolve this. 


Please click the link in my signature below to send in a private message. Please ensure to have signatures displaying in your Boards settings so that you can click on the link. 


Thanks


Janette

ofcork

Bank of Ireland: Janet wrote: »

ofcork wrote: »

Im the same down since sunday.

Hi ofcork, 

Sorry to hear you are still unable to log in. If you would like to send a private message to us here, with your full name and a contact number, we can arrange a call back to you to resolve this. 


Please click the link in my signature below to send in a private message. Please ensure to have signatures displaying in your Boards settings so that you can click on the link. 


Thanks


Janette

Got sorted over the phone this evening thanks.

places

I can't access my account on phone tryed ringing no answer

Bank of Ireland: Elaine

ofcork wrote: »

Bank of Ireland: Janet wrote: »

ofcork wrote: »

Im the same down since sunday.

Hi ofcork, 

Sorry to hear you are still unable to log in. If you would like to send a private message to us here, with your full name and a contact number, we can arrange a call back to you to resolve this. 


Please click the link in my signature below to send in a private message. Please ensure to have signatures displaying in your Boards settings so that you can click on the link. 


Thanks


Janette

Got sorted over the phone this evening thanks.

Hi ofcork, 

Thanks for letting us know and we're delighted to hear that this is now resolved. 

If we can help with anything else here, please don't hesitate to let us know. 

Thanks again, 
Elaine 

Bank of Ireland: Elaine

places wrote: »

I can't access my account on phone tryed ringing no answer

Hi places, 

Thank you for getting in contact with us here on Boards.ie. 

Can you confirm if your query relates to access to the Mobile App and what type of error message are you receiving. 

Looking forward to hearing from you, 
Elaine