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brutal at returning calls

SLselfbuild · 2015-04-23 20:36:12

Hi i have been waiting since 20th of feb for somebody to call me back regarding an issue where I was signed up as a business customer instead of a residential customer for stand alone broadband. Then billed for full install where FOS agent told us it would be €20 reconnection as line was in house already. FOS agent cannot…

23-04-2015 8:36pm

#1

SLselfbuild

Registered Users, Registered Users 2 Posts: 26 ✭

Join Date: January 2013

Posts: 18

Hi i have been waiting since 20th of feb for somebody to call me back regarding an issue where I was signed up as a business customer instead of a residential customer for stand alone broadband. Then billed for full install where FOS agent told us it would be €20 reconnection as line was in house already. FOS agent cannot be contacted as her phone is off. We never recieved any service as the "full install line" cant take BB but eircom still billing for install and line rental.

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#2 24-04-2015 8:51am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

SLselfbuild wrote: »

Hi i have been waiting since 20th of feb for somebody to call me back regarding an issue where I was signed up as a business customer instead of a residential customer for stand alone broadband. Then billed for full install where FOS agent told us it would be €20 reconnection as line was in house already. FOS agent cannot be contacted as her phone is off. We never recieved any service as the "full install line" cant take BB but eircom still billing for install and line rental.

Sorry to hear this SLselfbuild

If you would like to PM me your eircom account number I will be happy to look in to this further for you.

Thanks
AL

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#3 29-04-2015 9:11am

SLselfbuild

Registered Users, Registered Users 2 Posts: 26 ✭

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Posts: 18

Any reply or update alan

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#4 29-04-2015 10:04am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

SLselfbuild wrote: »

Any reply or update alan

Hi SLselfbuild

Could you please PM me your mobile contact number?

I'll call you with more information this morning
Al

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#5 29-04-2015 10:43am

SLselfbuild

Registered Users, Registered Users 2 Posts: 26 ✭

Join Date: January 2013

Posts: 18

Contact number sent

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#6 29-04-2015 11:10am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

SLselfbuild wrote: »

Contact number sent

Thanks SLselfbuild

If you have any further queries please let me know

Thanks
Al

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#7 19-05-2015 8:21am

SLselfbuild

Registered Users, Registered Users 2 Posts: 26 ✭

Join Date: January 2013

Posts: 18

Hi alan
Thanks for your help resolving issues I had with eircom. Got confirmation in post today .

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#8 19-05-2015 8:30am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

SLselfbuild wrote: »

Hi alan
Thanks for your help resolving issues I had with eircom. Got confirmation in post today .

Thanks for updating me SLselfbuild

Cheers
Al

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