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reply to emails

  • 20-04-2015 10:25pm
    #1
    dubguy45
    Registered Users, Registered Users 2 Posts: 273 ✭✭


    Hello.
    Starting on the  second of April 2015, I have sent four emails to info@libertyinsuranc.ie, that contained a PDF of my no claims bonus. I have rang twice to ask why I have received no response. The tone of your operator was less than charming, and as of now I do not have a confirmation of receipt of the mail I re-sent yesterday.
    Can you please tell me what else I can do.


    Do you have a normal phone number to ring, as your 1850 is very expensive?


    Thank you.No reply to emails


Comments

  • #2
    Liberty Insurance: Una
    Company Representative Posts: 163 Verified rep ✭Liberty Insurance: Una


    dubguy45 wrote: »
    Hello.
    Starting on the  second of April 2015, I have sent four emails to info@libertyinsuranc.ie, that contained a PDF of my no claims bonus. I have rang twice to ask why I have received no response. The tone of your operator was less than charming, and as of now I do not have a confirmation of receipt of the mail I re-sent yesterday.
    Can you please tell me what else I can do.


    Do you have a normal phone number to ring, as your 1850 is very expensive?


    Thank you.No reply to emails
    Hi dubguy45,
    I'm sorry you were unhappy with how one of our operators spoke to you, I am keen to look into this for you. Also, I will check your file to see if your No Claims Bonus has been received. Please PM me your details.
    Our correct e-mail address is info@libertyinsurance.ie and our 1890 89 1890 is a Lo call number, but I can give you a call back today.
    Una


  • #3
    dubguy45
    Registered Users, Registered Users 2 Posts: 273 ✭✭dubguy45


    Liberty Insurance: Una wrote: »
    dubguy45 wrote: »
    Hello.
    Starting on the  second of April 2015, I have sent four emails to info@libertyinsuranc.ie, that contained a PDF of my no claims bonus. I have rang twice to ask why I have received no response. The tone of your operator was less than charming, and as of now I do not have a confirmation of receipt of the mail I re-sent yesterday.
    Can you please tell me what else I can do.


    Do you have a normal phone number to ring, as your 1850 is very expensive?


    Thank you.No reply to emails
    Hi dubguy45,
    I'm sorry you were unhappy with how one of our operators spoke to you, I am keen to look into this for you. Also, I will check your file to see if your No Claims Bonus has been received. Please PM me your details.
    Our correct e-mail address is info@libertyinsurance.ie and our 1890 89 1890 is a Lo call number, but I can give you a call back today.
    Una
    Thanks Una. Will PM shortly.


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