Imagine Ireland Disaster!!

lemon48

Myself and 5 of my friends recently booked a cottage through the company Imagine Ireland.
We had fully paid the deposit of 125Euro to the company. We received a confirmation email
which also enclosed the balance due. 2 days before we were due to pay the balance, we received an email saying that our booking had been cancelled. According to Imagine Ireland, the owner took issue to the fact we were a young group, and so our booking was cancelled. We were then told that Imagine Ireland were not going to refund the deposit, as cancellation means the deposit is non refundable. However, we were not the ones who cancelled it, it was the owner! Surely as the cancellation was out of our control, we are entitled to the 125euro deposit back?

Has anyone else ever had this sort of problem with Imagine Ireland?

L1011

Did you pay the deposit by card? Request a chargeback as the service paid for was not provided.

If not it'd be small claims court time.

Piriz

age discrimination case against the owner / company, threaten to take them both to the small claims court...

lemon48

L1011 wrote: »

Did you pay the deposit by card? Request a chargeback as the service paid for was not provided.

If not it'd be small claims court time.

Thank you very much for your reply! We paid through an O2 store card which is essentially like a debit card. Do you know if we are legally entitled to a chargeback? The service was clearly not provided as booking has been cancelled

lemon48

Piriz wrote: »

age discrimination case against the owner / company, threaten to take them both to the small claims court...

Yes that's our next step, if we do not get a chargeback.....

hopgog

lemon48 wrote: »

Yes that's our next step, if we do not get a chargeback.....

How young are ye, what's the age range of the group having to use an 02 card seems odd did none of you have a debt or credit card.

lemon48

hopgog wrote: »

How young are ye, what's the age range of the group having to use an 02 card seems odd did none of you have a debt or credit card.

Our group ranges from 17-19 years of age and we did have a debit card, however an O2 card was more practical for us at the time

hopgog

lemon48 wrote: »

Our group ranges from 17-19 years of age and we did have a debit card, however an O2 card was more practical for us at the time

How many beds in the house, did you break any terms like 5 people for a 4 person house. I can understand why the owner would be worried, so many students book places this time of year for an end of year party and wreak the place.

Also I can't see minors being allowed to stay without a parent so you might have broken term and conditions so would not be due a refund if so.

How was a 02 card more practical, they are hassle and only good when you want to pay anonymous so it cannot be traced back. It's never easier to pay with an o2 card when you have your own debt or laser card.

lemon48

hopgog wrote: »

How many beds in the house, did you break any terms like 5 people for a 4 person house. I can understand why the owner would be worried, so many students book places this time of year for an end of year party and wreak the place.

Also I can't see minors being allowed to stay without a parent so you might have broken term and conditions so would not be due a refund if so.

How was a 02 card more practical, they are hassle and only good when you want to pay anonymous so it cannot be traced back. It's never easier to pay with an o2 card when you have your own debt or laser card.

We didn't break any of the terms, we had 5 people staying in a 5 bed house, the company were fine as the 19 year old in our group agreed to cover the insurance if anything was damaged and the company said this was fine as the 19 year old was an adult and therefore was considered the party leader.
I understand why the owner was worried, but we had no intention to wreck the place and you cannot tar all students with the same brush, not every young person has intentions to wreck houses, we were simply going for a relaxing break.
It was more practical as we physically handed the money to our party leader who was able to put that money on his O2 money card as an O2 store was located right beside the area and therefore was more practical from a safety point of view

hopgog

lemon48 wrote: »

We didn't break any of the terms, we had 5 people staying in a 5 bed house, the company were fine as the 19 year old in our group agreed to cover the insurance if anything was damaged and the company said this was fine as the 19 year old was an adult and therefore was considered the party leader.
I understand why the owner was worried, but we had no intention to wreck the place and you cannot tar all students with the same brush, not every young person has intentions to wreck houses, we were simply going for a relaxing break.
It was more practical as we physically handed the money to our party leader who was able to put that money on his O2 money card as an O2 store was located right beside the area and therefore was more practical from a safety point of view

You really should have got a parent to pay with a real credit card especially when there is minors in the group so the owner would have a traceable person to go after. No one plans to trash a place just youth and drink lead to It happening.

Now it's up to to ask for a refund and hope you didn't break any small print in the contract. But I would be surprised there was not something about minors needing to be accompanied by a adult relative as the owners insurance probably wouldn't cover them if they allowed a minor without an adult relative.


Maybe ask the company to put you in contact with the owner and get your parnets to go on the contract and pay a bigger deposit incase of damage. The reason hotels and the likes take real cards is so they can charge for any damage done using the prepay untraceable to get around it looks bad.

lemon48

hopgog wrote: »

You really should have got a parent to pay with a real credit card especially when there is minors in the group so the owner would have a traceable person to go after. No one plans to trash a place just youth and drink lead to It happening.

Now it's up to to ask for a refund and hope you didn't break any small print in the contract. But I would be surprised there was not something about minors needing to be accompanied by a adult relative as the owners insurance probably wouldn't cover them if they allowed a minor without an adult relative.


Maybe ask the company to put you in contact with the owner and get your parnets to go on the contract and pay a bigger deposit incase of damage. The reason hotels and the likes take real cards is so they can charge for any damage done using the prepay untraceable to get around it looks bad.

We are minors, but we were accompanied by an adult (over 18) as our party leader was 19 years of age, so he is an adult. Also he is a relative of one of the members of our group. We genuinely are not the type of people to trash houses even after a few drinks, and we have stayed in houses before and nothing like that has happened . Obviously I totally understand why the owner was concerned , but if he was concerned surely he shouldn't have accepting the booking in the first place when he knew we were a young group?

lemon48

hopgog wrote: »

You really should have got a parent to pay with a real credit card especially when there is minors in the group so the owner would have a traceable person to go after. No one plans to trash a place just youth and drink lead to It happening.

Now it's up to to ask for a refund and hope you didn't break any small print in the contract. But I would be surprised there was not something about minors needing to be accompanied by a adult relative as the owners insurance probably wouldn't cover them if they allowed a minor without an adult relative.


Maybe ask the company to put you in contact with the owner and get your parnets to go on the contract and pay a bigger deposit incase of damage. The reason hotels and the likes take real cards is so they can charge for any damage done using the prepay untraceable to get around it looks bad.

We are minors, but we were accompanied by an adult (over 18) as our party leader was 19 years of age, so he is an adult. Also he is a relative of one of the members of our group. We genuinely are not the type of people to trash houses even after a few drinks, and we have stayed in houses before and nothing like that has happened . Obviously I totally understand why the owner was concerned , but if he was concerned surely he shouldn't have accepting the booking in the first place when he knew we were a young group?

hopgog

lemon48 wrote: »

We are minors, but we were accompanied by an adult (over 18) as our party leader was 19 years of age, so he is an adult. Also he is a relative of one of the members of our group. We genuinely are not the type of people to trash houses even after a few drinks, and we have stayed in houses before and nothing like that has happened . Obviously I totally understand why the owner was concerned , but if he was concerned surely he shouldn't have accepting the booking in the first place when he knew we were a young group?

Offer to pay a lager deposit on a real credit card to ease his worries.

lulu1

hopgog wrote: »

You really should have got a parent to pay with a real credit card especially when there is minors in the group so the owner would have a traceable person to go after. No one plans to trash a place just youth and drink lead to It happening.

Now it's up to to ask for a refund and hope you didn't break any small print in the contract. But I would be surprised there was not something about minors needing to be accompanied by a adult relative as the owners insurance probably wouldn't cover them if they allowed a minor without an adult relative.


Maybe ask the company to put you in contact with the owner and get your parnets to go on the contract and pay a bigger deposit incase of damage. The reason hotels and the likes take real cards is so they can charge for any damage done using the prepay untraceable to get around it looks bad.

OP The poster asked a simple question about their booking being cancelled at the last moment and what they should do. The way your're going on any one would think they were going to destroy the place. As for the o2 card a lot of young people have them my own teenagers do The poster said that the 02 card was handier for them at the time again you disputed this. OP I dont know if you have family but teenagers are not all bad in fact my own and their friends have never given their parents a days bother

lemon48

hopgog wrote: »

Offer to pay a lager deposit on a real credit card to ease his worries.

We'll do that, thanks for your help!

hopgog

lulu1 wrote: »

OP The poster asked a simple question about their booking being cancelled at the last moment and what they should do. The way your're going on any one would think they were going to destroy the place. As for the o2 card a lot of young people have them my own teenagers do The poster said that the 02 card was handier for them at the time again you disputed this. OP I dont know if you have family but teenagers are not all bad in fact my own and their friends have never given their parents a days bother

Hotels and holiday resort take cc so any damages can be added on later, using a 02 card when they had a real card is a way to avoid if damages happen. Pleanty of places have been damaged for end of year parties so obviously the landlord would be worried by a group of minors.

They probably broke terms when only one minor was accompanied by a relative the others where not accompanied so insurance would not cover them.

Only time I have ever seen someone use a prepaid card when they have a real card is when they don't want to be traceable

hopgog

boards.ie/vbulletin/showthread.php?t=2057367830

Here is a thread where even people with good intentions lead to damages at a youth party getaway

6. AMENDMENTS OR CANCELLATION BY THE PROPERTY OWNER/ SERVICE

PROVIDER




Changes outside the control of the Property Owner/Service Provider occasionally

occur and bookings have to be changed or cancelled or errors in brochure or other

details corrected. The Property Owner/Service Provider will therefore reserve the right

to do so. We are not liable for any changes, cancellations or errors made by a Property

Owner/Service Provider (including the effect of any change or cancellation on any

other services). Where a Property Owner cancels a booking or the property becomes

unavailable for any reason, the Property Owner will, where reasonably possible,

endeavour to offer you an alternative property or may ask us to suggest an alternative

from those featured in our brochure or on our website in our capacity as agent. You

will be responsible for meeting the cost of the alternative property but any amounts

paid towards the cost of the cancelled booking may be credited by the Property

Owner to the new booking.




This is all it say in their booking conditions http://www.imagineireland.com/pdf/2015_booking-conditions.pdf when an owner cancels. nothing about getting the money back but the owner should pay it back imo.

jack1000

Go straight to the small claims court against imagine Ireland. They are the ones that sold you something not the landlord. It's a disgrace that they would try and hold on to your deposit.

MouseTail

lemon48 wrote: »

Yes that's our next step, if we do not get a chargeback.....

People under the age of 18 are not covered under the Equal Status Act. I do think that if you disclosed your ages to Imagine Ireland and they accepted your booking, they should refund your deposit.
However, the under 18s cannot enter a contract, so any case would need to be taken by the 19 year old and/or parents of the minors.

evolving_doors

MouseTail wrote: »

People under the age of 18 are not covered under the Equal Status Act. I do think that if you disclosed your ages to Imagine Ireland and they accepted your booking, they should refund your deposit.
However, the under 18s cannot enter a contract, so any case would need to be taken by the 19 year old and/or parents of the minors.

How did the owner find out the ages if but for the fact that the OP declared them from the outset (or else the payment by O2 card was flagged). Either way OP the ownice is on the company as they took yer money and you werent deceiving in any way , this could easily be sorted by a email followed by a phonecall from a third party (a parent!).

But offering to up the deposit and use credit card is a good idea too.

zagmund

Regardless of the age thing and the O2 card thing, it seems crazy that Joe Public can enter in a contract with Company Ltd, pay over money and then even though Joe did *nothing* the company cancels and refuses to refund the deposit. That's just pure nonsense on the part of the company. If they want to retain money from anyone retain it from the property owner that cancelled.

For sure, things have to be cancelled on occasion, but there should never be a question of not refunding monies paid over in good faith.

z

Marianne2

All Imagine Ireland seem to say in their Terms & Conditions is that the lead member of the party must be over 18 years of age...which does appear to be the case here. I definitely feel you are entitled to deposit back here ...the only thing I would question..you say in your opening post that you and five friends etc etc (i.e. 6 people). Then later you say there would have been 5 of us in a 5 bed house...discrepancy here??

my3cents

Deleted User wrote: »

6. AMENDMENTS OR CANCELLATION BY THE PROPERTY OWNER/ SERVICE

PROVIDER




Changes outside the control of the Property Owner/Service Provider occasionally

occur and bookings have to be changed or cancelled or errors in brochure or other

details corrected. The Property Owner/Service Provider will therefore reserve the right

to do so. We are not liable for any changes, cancellations or errors made by a Property

Owner/Service Provider (including the effect of any change or cancellation on any

other services). Where a Property Owner cancels a booking or the property becomes

unavailable for any reason, the Property Owner will, where reasonably possible,

endeavour to offer you an alternative property or may ask us to suggest an alternative

from those featured in our brochure or on our website in our capacity as agent. You

will be responsible for meeting the cost of the alternative property but any amounts

paid towards the cost of the cancelled booking may be credited by the Property

Owner to the new booking.




This is all it say in their booking conditions http://www.imagineireland.com/pdf/2015_booking-conditions.pdf when an owner cancels. nothing about getting the money back but the owner should pay it back imo.

They can say whatever they like in the small print but nothing they say can can remove any rights you have under Irish consumer law.

I really doubt that will stand up in the Small Claims Court.

hopgog

my3cents wrote: »

They can say whatever they like in the small print but nothing they say can can remove any rights you have under Irish consumer law.

I really doubt that will stand up in the Small Claims Court.

They over ocuippied 6 people to a 5 person place, only one minor had a adult relative coming, they boke terms the landlord is allowed to cancel and keep the deposit.

my3cents

hopgog wrote: »

They over ocuippied 6 people to a 5 person place, only one minor had a adult relative coming, they boke terms the landlord is allowed to cancel and keep the deposit.

The booking was accepted on the information supplied. There really is no way around not giving the money back.

We don't know if it was 5 or 6 people for sure. I was out last night with 4 friends but I could describe the party as 5 friends.

hopgog

my3cents wrote: »

The booking was accepted on the information supplied. There really is no way around not giving the money back.

We don't know if it was 5 or 6 people for sure. I was out last night with 4 friends but I could describe the party as 5 friends.

"Myself and 5 of my friends"

Right there is the op that make 6 people, doesn't matter if they supplied info they broke terms and should of rang before bookin with minors and over occupying LL insurance would not cover the place with them.

They made the error booking so the deposit is forfit

lemon48

hopgog wrote: »

Hotels and holiday resort take cc so any damages can be added on later, using a 02 card when they had a real card is a way to avoid if damages happen. Pleanty of places have been damaged for end of year parties so obviously the landlord would be worried by a group of minors.

They probably broke terms when only one minor was accompanied by a relative the others where not accompanied so insurance would not cover them.

Only time I have ever seen someone use a prepaid card when they have a real card is when they don't want to be traceable

We used a prepaid O2 card because as we explained, it was more practical from a safety point of view, we didn't even know that it wasn't traceable? It made more sense to go to the O2 shop than to take a 15 minute walk to the nearest bank with a lot of money in our procession. Also the terms and conditions said that 'the party leader must be an adult' which our party leader is? it does not say that all must be accompanied by a relative, only the party leader is responsible for the group and they must be an adult, which they are! we haven't broken the terms and conditions we read them carefully before booking

lemon48

lulu1 wrote: »

OP The poster asked a simple question about their booking being cancelled at the last moment and what they should do. The way your're going on any one would think they were going to destroy the place. As for the o2 card a lot of young people have them my own teenagers do The poster said that the 02 card was handier for them at the time again you disputed this. OP I dont know if you have family but teenagers are not all bad in fact my own and their friends have never given their parents a days bother

Thank you!! As you rightly pointed out, all teenagers are not the same and we are genuinely a responsible group, with good intentions. Obviously teenagers have a reputation, but its simply unfair to assume we all wreck houses because that's not the case. As for the O2 card, that's very true lots of young people have them and it was more practical from a safety point of view rather than walking to a bank 15mins away with a lot of money in our procession, in a busy area.

hopgog

lemon48 wrote: »

Thank you!! As you rightly pointed out, all teenagers are not the same and we are genuinely a responsible group, with good intentions. Obviously teenagers have a reputation, but its simply unfair to assume we all wreck houses because that's not the case. As for the O2 card, that's very true lots of young people have them and it was more practical from a safety point of view rather than walking to a bank 15mins away with a lot of money in our procession, in a busy area.

If you live a such a bad area you can't walk safely for 15 mins, you are not the type of group of underage kids I would want overcrowding my holiday home. Lot's of young people have 02 card cause they can't get a real card not cause they are handy, I pnly ever see friends use them to buy drugs online when it was to much hassle to get some bitcoin.

lemon48

hopgog wrote: »

They over ocuippied 6 people to a 5 person place, only one minor had a adult relative coming, they boke terms the landlord is allowed to cancel and keep the deposit.

Sorry, it was a 6 person place and we had 6 people coming? And the terms and conditions clearly said that only one adult was needed and there was more than one adult in our group

Marianne2

Lemon48 can you clarify was it yourself PLUS 5 friends as you stated in your opening post (i.e. making 6 in total)? Or were there 5 of you in total as you stated later on.

hopgog

lemon48 wrote: »

Sorry, it was a 5 person place and we had 5 people coming? And the terms and conditions clearly said that only one adult was needed and there was more than one adult in our group

In your op you said me and my 5 friends, that is 6, just like mcd won't allow one 19 year to take 5 minors to a concert this place insurance company would have an issue too

lemon48

hopgog wrote: »

If you live a such a bad area you can't walk safely for 15 mins, you are not the type of group of underage kids I would want overcrowding my holiday home. Lot's of young people have 02 card cause they can't get a real card not cause they are handy, I pnly ever see friends use them to buy drugs online when it was to much hassle to get some bitcoin.

We do not live in a bad area at all. Infact we live in a relatively safe area. However it's irresponsible in my option to walk for 15 mins down a busy street with over €350 in your procession, do you really think that's a good idea?? We were being responsible as most people would agree, walking around with large sums of money is not ideal.
I made a mistake with my reply, it was 6 of us who has booked a 6 bed house. Apologies about that. We're not the type to wreck houses, believe it or not, some teenagers can actually be responsible

lemon48

hopgog wrote: »

If you live a such a bad area you can't walk safely for 15 mins, you are not the type of group of underage kids I would want overcrowding my holiday home. Lot's of young people have 02 card cause they can't get a real card not cause they are handy, I pnly ever see friends use them to buy drugs online when it was to much hassle to get some bitcoin.

We do not live in a bad area at all. Infact we live in a relatively safe area. However it's irresponsible in my opinion to walk for 15 mins down a busy street with over €350 in your procession, do you really think that's a good idea?? We were being responsible as most people would agree, walking around with large sums of money is not ideal.
I made a mistake with my reply, it was 6 of us who has booked a 6 bed house. Apologies about that. We're not the type to wreck houses, believe it or not, some teenagers can actually be responsible

lemon48

Marianne2 wrote: »

Lemon48 can you clarify was it yourself PLUS 5 friends as you stated in your opening post (i.e. making 6 in total)? Or were there 5 of you in total as you stated later on.

Sorry I made a mistake with my reply. As stated in my original message there was 6 of us, who booked a house which slept 6 people. Apologies for that mistake, however I can assure you we did not try and sneak anyone in, it was 6 people who booked a house suitable to sleep 6.

hopgog

lemon48 wrote: »

We do not live in a bad area at all. Infact we live in a relatively safe area. However it's irresponsible in my option to walk for 15 mins down a busy street with over €350 in your procession, do you really think that's a good idea?? We were being responsible as most people would agree, walking around with large sums of money is not ideal.
I made a mistake with my reply, it was 6 of us who has booked a 6 bed house. Apologies about that. We're not the type to wreck houses, believe it or not, some teenagers can actually be responsible

€350 is not a large amount, I have walk to buy cars with a lot more, I can't see how a group of 6 teenagers would feel unsafe walking a few min to a bank in the middle of the day in a nice area.

Not like someone is going to rob the group of you in the middle of the day in a nice area. You are also now changing the story about occupancy

MouseTail

lemon48 wrote: »

We're not the type to wreck houses, believe it or not, some teenagers can actually be responsible

This is not about whether teenagers can be responsible, there are all sorts of implications for Imagine Ireland here. They ask that there be an adult leader as that is vital in terms of child protection, insurance etc when youth groups travel and book accommodation. They are in the business of booking accommodation to adults, families or youth groups. Accommodating a group of minors with one adult who is not a designated leader, and therefore has no legislative responsibility for the minors could leave them wide open. They should never have accepted this booking. In my view they were correct to cancel the booking, but should refund the deposit.

the_syco

I'd wonder if the person you tried to rent from has pulled this stunt before? Some young people wouldn't chase up a lost deposit, if they didn't know their rights.

lemon48

hopgog wrote: »

€350 is not a large amount, I have walk to buy cars with a lot more, I can't see how a group of 6 teenagers would feel unsafe walking a few min to a bank in the middle of the day in a nice area.

Not like someone is going to rob the group of you in the middle of the day in a nice area. You are also now changing the story about occupancy

You personally may feel that's not a large amount of money, but we all had small summer jobs and to US it was a large amount of money which we felt safer lodging somewhere much closer! Im not saying we would have been mugged, but we took precautions to ensure it was as safe as possible.

lemon48

the_syco wrote: »

I'd wonder if the person you tried to rent from has pulled this stunt before? Some young people wouldn't chase up a lost deposit, if they didn't know their rights.

I've read on TripAdvisor that people have had similar experiences with the company, and that is why we're trying to persue our deposit

lemon48

MouseTail wrote: »

This is not about whether teenagers can be responsible, there are all sorts of implications for Imagine Ireland here. They ask that there be an adult leader as that is vital in terms of child protection, insurance etc when youth groups travel and book accommodation. They are in the business of booking accommodation to adults, families or youth groups. Accommodating a group of minors with one adult who is not a designated leader, and therefore has no legislative responsibility for the minors could leave them wide open. They should never have accepted this booking. In my view they were correct to cancel the booking, but should refund the deposit.

Yes, and we are not in dispute about the booking, I understand the companies concerns and we did not take a major issue with the cancellation, however I believe we should be refunded the deposit, as the company cancelled on US, not the other way round

hopgog

lemon48 wrote: »

You personally may feel that's not a large amount of money, but we all had small summer jobs and to US it was a large amount of money which we felt safer lodging somewhere much closer! Im not saying we would have been mugged, but we took precautions to ensure it was as safe as possible.

Why not all electronicly transfer it from your home or meet up outside the bank. There is no reason to use an 02 card expect wanting to avoid having your card on file if there was damage

lemon48

hopgog wrote: »

Why not all electronicly transfer it from your home or meet up outside the bank. There is no reason to use an 02 card expect wanting to avoid having your card on file if there was damage

Your just making assumptions about us not wanting to be traceable which is not true. Imagine Ireland had all our email addresses, contact numbers, so why would we have given this information if we didn't want to be traceable back????

hopgog

lemon48 wrote: »

Your just making assumptions about us not wanting to be traceable which is not true. Imagine Ireland had all our email addresses, contact numbers, so why would we have given this information if we didn't want to be traceable back????

Hotels have that too and all of it could be fake, they want a cc on file to charge any excess damage which the o2 card avoids.

How many nights where you staying and did you have an itinerary of plans to do in the area?

Tigger

Hi op
Just email the imagine Ireland people and tell them to refund the deposit please thank you
If they don't then explain that you will need tho go to small claims court and that they will have to hire a solicitor and turn up to pay you your deposit back
Then if they don't refund you just start a small claims court case

And I really would ignore any agenda based comments
O2 cards are not primariarly used for drugs lol

lemon48

hopgog wrote: »

Hotels have that too and all of it could be fake, they want a cc on file to charge any excess damage which the o2 card avoids.

How many nights where you staying and did you have an itinerary of plans to do in the area?

Our contact details clearly weren't fake as we made regular contact with Imagine Ireland through phone and email. Also they have the address of the party leader and they sent a letter to this address confirming booking. 7 nights and yes, we had made plans of what to do, however they never asked for this, I have been to many hotels and houses and never once have been asked for my intinery of plans. The only place I have ever been asked is US Customs

lemon48

Tigger wrote: »

Hi op
Just email the imagine Ireland people and tell them to refund the deposit please thank you
If they don't then explain that you will need tho go to small claims court and that they will have to hire a solicitor and turn up to pay you your deposit back
Then if they don't refund you just start a small claims court case

And I really would ignore any agenda based comments
O2 cards are not primariarly used for drugs lol

Thank you very much, this is exactly what we are intending to do. And yes I know O2 cards are not primarily used for drugs, Ive used mine many times and not once have I used it for drugs!!

my3cents

hopgog wrote: »

Hotels have that too and all of it could be fake, they want a cc on file to charge any excess damage which the o2 card avoids.

How many nights where you staying and did you have an itinerary of plans to do in the area?

The method of payment has nothing to do with the OP not getting the refund they are due.

OP email a Formal Complaint to the company asking for the refund of your deposit and informing them that if they do not you will be initiating a Small Claims Court case for its refund.

>Sorry already covered.

lemon48

my3cents wrote: »

The method of payment has nothing to do with the OP not getting the refund they are due.

OP email a Formal Complaint to the company asking for the refund of your deposit and informing them that if they do not you will be initiating a Small Claims Court case for its refund.

Thank you, yes I didn't think paying with an O2 card made any difference as the company had all our contact details anyway, so we were traceable. Yes that's what we're doing to do!

hopgog

lemon48 wrote: »

Our contact details clearly weren't fake as we made regular contact with Imagine Ireland through phone and email. Also they have the address of the party leader and they sent a letter to this address confirming booking. 7 nights and yes, we had made plans of what to do, however they never asked for this, I have been to many hotels and houses and never once have been asked for my intinery of plans. The only place I have ever been asked is US Customs

Just saying, a group in my leaving cert this this too, booked a place created a new email, new pay as you go sim and prepay card to book the place. They when underage so would not get served in a bar so racked up cans an ounce of weed and some pills and had a jooly good time out the country. It's a common plan for underage end of year parties