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no reschedule for install

  • 17-04-2015 11:56am
    #1
    paddylonglegs
    Registered Users, Registered Users 2 Posts: 3,558 ✭✭✭


    Hello,

    I have ordered Eircom to be installed with the Provison of Service technician arriving on April 2nd.
    Having located phone line in the attic, he could not find where it lead to as there was attic debris over it. Fair enough, we agreed I would move it that night so he could access it when he come out again, which I did.

    2nd fix tech arrives on April 9th, expecting to be set up and install hardware. He said he could not do this as the POS was not complete. He would log this issue and find out why POS had not been complete.

    8 days passed and there has been no response from Eircom or technicians. Logged a call with Eircom 2 days ago for update and we were told we would get a call back. Never received a call back.

    Could you provide me with some clarity as to when this will be sorted and how the shambles of a tech contractor representing Eircom can't organise their staff properly


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    paddylonglegs wrote: »
    Hello,

    I have ordered Eircom to be installed with the Provison of Service technician arriving on April 2nd.
    Having located phone line in the attic, he could not find where it lead to as there was attic debris over it. Fair enough, we agreed I would move it that night so he could access it when he come out again, which I did.

    2nd fix tech arrives on April 9th, expecting to be set up and install hardware. He said he could not do this as the POS was not complete. He would log this issue and find out why POS had not been complete.

    8 days passed and there has been no response from Eircom or technicians. Logged a call with Eircom 2 days ago for update and we were told we would get a call back. Never received a call back.

    Could you provide me with some clarity as to when this will be sorted and how the shambles of a tech contractor representing Eircom can't organise their staff properly
    Sorry to hear this paddylonglegs

    Please feel free to PM me your eircom account number or order number and I will look in to this further

    Thanks
    Al


  • #3
    paddylonglegs
    Registered Users, Registered Users 2 Posts: 3,558 ✭✭✭paddylonglegs


    Thanks Alan I will be home this evening and get details


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    paddylonglegs wrote: »
    Thanks Alan I will be home this evening and get details
    Hi paddylonglegs

    I have not yet received a PM from you, please feel free to PM at your earliest convenience

    Cheers
    Al


  • #5
    paddylonglegs
    Registered Users, Registered Users 2 Posts: 3,558 ✭✭✭paddylonglegs


    Hi alan,

    Just dropped you a pm yesterday. Let me know if you got it or need more information. Thanks


  • #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    paddylonglegs wrote: »
    Hi alan,

    Just dropped you a pm yesterday. Let me know if you got it or need more information. Thanks
    Thanks paddylonglegs

    I'll get back to you as soon as I have more information

    Thanks

    Al


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