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Being charged on your VISA debit card with out your permission

  • 16-04-2015 6:33am
    #1
    Registered Users, Registered Users 2 Posts: 1,824 ✭✭✭


    Got a question ?

    Can a store change your on your visa debt card with out your permission ?
    I bought a phone from vodafone on a high street store, i knew i was under charged and and i have a receipt verifying this , sales desk fault of the guy but he just rang it on wrong and gave me a receipt !
    But today i just checked my account and seen i got charged the balance two days later, can they do that without my permission??


«1

Comments

  • Registered Users, Registered Users 2 Posts: 3,023 ✭✭✭Fukuyama


    Probably not.

    However, I've done it in retail. Never to steal or anything. Just to settle incorrect transactions. I've also refunded people without their permission so it works both ways.

    I imagine the guy got a bollocking for his till being short and had to find the offending transaction.

    I'd leave it if I were you. They'll probably make you pay anyways if it was a large amount and this way the retail dude gets to keep a job which most of us have to work during college etc...


  • Registered Users, Registered Users 2 Posts: 9,604 ✭✭✭irishgeo


    No. They can't unless you agreed to recurring payments. That's called credit card fraud.


  • Registered Users, Registered Users 2 Posts: 1,824 ✭✭✭levitronix


    irishgeo wrote: »
    No. They can't unless you agreed to recurring payments. That's called credit card fraud.

    thats what i was thinking i ve contacted the bank, i have a receipt, so thats a contract of sale , thats their fault not mine


  • Closed Accounts Posts: 509 ✭✭✭Kelly06


    I'd like to know the answer to this. This happened to me before with Ryan air. I booked a flight on my credit card for a friend. The friend missed the return flight and was stranded in Belgium without enough money to buy another flight. Ryan air desk in Belgium offered this person to book the flight again on the original card without permission. There couldn't have been confusion as the passenger name and card name were completely different. It was a credit card and not a debit card. If they had taken money from my bank account without even asking I would have hit the roof!


  • Registered Users, Registered Users 2 Posts: 1,824 ✭✭✭levitronix


    Fukuyama wrote: »
    Probably not.

    However, I've done it in retail. Never to steal or anything. Just to settle incorrect transactions. I've also refunded people without their permission so it works both ways.

    I imagine the guy got a bollocking for his till being short and had to find the offending transaction.

    I'd leave it if I were you. They'll probably make you pay anyways if it was a large amount and this way the retail dude gets to keep a job which most of us have to work during college etc...

    yeah whats to stop this guy buying a phone for his other half , if he deals with someone who he thinks he can con ????


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  • Registered Users, Registered Users 2 Posts: 5,641 ✭✭✭Teyla Emmagan


    levitronix wrote:
    thats what i was thinking i ve contacted the bank, i have a receipt, so thats a contract of sale , thats their fault not mine


    Lovely honest attitude you have. Did you know you were being undercharged at the time? This is thievery.


  • Registered Users, Registered Users 2 Posts: 1,862 ✭✭✭Cushie Butterfield


    Did both the debit card receipt and the till receipt show the incorrect amount? If both receipts show the same amount then I'd say that it's an unauthorised transaction, but if the till receipt shows the correct larger amount then I'd say that they would be within their rights to correct the error so it may not be as clear cut as it looks.

    If anything I would have thought that they would have refunded the original amount & then debited the correct amount as a cardholder not present transaction. At least that way they could claim the staffmember mis-keyed the transaction, & once the error was identified it was rectified.


  • Registered Users, Registered Users 2 Posts: 84,733 ✭✭✭✭Atlantic Dawn
    M


    Kelly06 wrote: »
    I'd like to know the answer to this. This happened to me before with Ryan air. I booked a flight on my credit card for a friend. The friend missed the return flight and was stranded in Belgium without enough money to buy another flight. Ryan air desk in Belgium offered this person to book the flight again on the original card without permission. There couldn't have been confusion as the passenger name and card name were completely different. It was a credit card and not a debit card. If they had taken money from my bank account without even asking I would have hit the roof!

    Possibly covered as giving your consent in the terms and conditions booking the flight, I'm not sure.


  • Registered Users, Registered Users 2 Posts: 9,604 ✭✭✭irishgeo


    Card not present fraud is the biggest problem now since the introduction of chip technology.


  • Registered Users, Registered Users 2 Posts: 40,638 ✭✭✭✭ohnonotgmail


    Did both the debit card receipt and the till receipt show the incorrect amount? If both receipts show the same amount then I'd say that it's an unauthorised transaction, but if the till receipt shows the correct larger amount then I'd say that they would be within their rights to correct the error so it may not be as clear cut as it looks.

    If anything I would have thought that they would have refunded the original amount & then debited the correct amount as a cardholder not present transaction. At least that way they could claim the staffmember mis-keyed the transaction, & once the error was identified it was rectified.

    The OP says that he has a till receipt that matches the amount charged to his debit card. Any further payments taken from the card would be unauthorised. Get on to you bank as soon as possible
    Lovely honest attitude you have. Did you know you were being undercharged at the time? This is thievery.


    Where has the OP been dishonest? They purchased a phone. the assistant rang it up. they left the shop. they then decided to take more money from the OP debit card without permission. If the OP had paid cash would you be ok with the shop assistant running down the street after him and taking the extra cash from his wallet? because that is what they have done.


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  • Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Moved to Banking & Insurance & Pensions

    dudara


  • Moderators, Business & Finance Moderators Posts: 10,605 Mod ✭✭✭✭Jim2007


    Where has the OP been dishonest?
    levitronix wrote: »
    I bought a phone from vodafone on a high street store, i knew i was under charged and .....

    Could it be any clearer....


  • Registered Users, Registered Users 2 Posts: 40,638 ✭✭✭✭ohnonotgmail


    Jim2007 wrote: »
    Could it be any clearer....

    did the OP cause the assistant to undercharge him?


  • Closed Accounts Posts: 695 ✭✭✭zombieHanalei


    did the OP cause the assistant to undercharge him?
    Makes no difference. A lie of omission is still a lie.


  • Registered Users, Registered Users 2 Posts: 7,805 ✭✭✭GerardKeating


    levitronix wrote: »
    Got a question ?

    Can a store change your on your visa debt card with out your permission ?
    I bought a phone from vodafone on a high street store, i knew i was under charged and and i have a receipt verifying this , sales desk fault of the guy but he just rang it on wrong and gave me a receipt !
    But today i just checked my account and seen i got charged the balance two days later, can they do that without my permission??

    Depends on the Terms & conditions you agreed to at the time of the sale.

    If you tell your card issuer that you realised you were being under charged at the time, they might not do a chargeback for you.

    And if you succeed with the chargeback, they could always report the phone "stolen" and get it blacklisted on all networks, they you have lost everything.

    Best to do the honest thing...


  • Registered Users, Registered Users 2 Posts: 2,182 ✭✭✭Sparko


    I didn't realise it was possible to charge the card again, do the credit card machines maintain a history to allow charging again? Surely that is open to serious abuse?

    We process credit card transactions in work using an online terminal rather than one of the machines, and our only option after the transaction is processed is to do a refund, no ability to charge any further, which is how I would have thought it should be.


  • Registered Users, Registered Users 2 Posts: 2,328 ✭✭✭Mezcita


    levitronix wrote: »
    thats what i was thinking i ve contacted the bank, i have a receipt, so thats a contract of sale , thats their fault not mine

    You were willing to pay X amount for a phone. You paid Y because of someone's mistake and are now looking to get away with it which could cost someone their job.

    Leave it.


  • Closed Accounts Posts: 5,162 ✭✭✭MadDog76


    I think in this situation the Op should leave it alone as he knows he only got charged what he should have been charged on the day ........ however it is very very worrying that a retail outlet can charge your card at a later date without your permission so the question remains ....... is this legal?


  • Registered Users, Registered Users 2 Posts: 610 ✭✭✭Clauric


    Ok, I'm going to take another view. The agreement to purchase the phone is a legal contract. In order for the contract to be enforceable, it must meet certain requirements. If those requirements are met, then there is very little either party can do to change it.

    The requirements of a contract are?

    Offer
    Acceptance
    Consideration
    Intention to create legal relations
    Capacity to contract, and
    Terms that are legal and capable of performance

    I'm this case you offered (agreed) to buy the phone. The company accepted your offer to buy the phone, at price X, which is less than the listed price. In return, you have then consideration (money), which was to the same value as the amount they requested. So the first three elements have been completed.

    I'm assuming the OP is over the age of 18, and had no known mental capacity issues that could diminish their ability to make a contract. That would allow point 4 to be completed.

    The terms are legal means that you can't enforce a contract to perform an illegal activity. I'm assuming there was deliberate attempt by either party to defraud the shop, or anybody else. As such, the test is passed.

    Given these criteria, the OP entered a valid and legal binding contract to buy the phone for price X, which is less than the listed price, but which was agreed, accepted, and paid for.

    Any attempt to charge a different amount, after the conclusion of the contract, is a breach of the contract. The OP then had the choice to resend the contract (and return the phone), getting his money back in the process, or effecting the original terms of the.contract (i.e. refund of any extra money taken).

    I would contact the vendor/shop, and tell then to refund the extra money taken. If that didn't work, I would contact your bank, and ask for a chargeback. I might also contact the Gardai, and file a complaint of card fraud.


  • Moderators, Business & Finance Moderators Posts: 10,605 Mod ✭✭✭✭Jim2007


    Clauric wrote: »
    Given these criteria, the OP entered a valid and legal binding contract to buy the phone for price X, which is less than the listed price, but which was agreed, accepted, and paid for.

    But he did not pay the agreed price, he was mistakenly undercharged and knew it. So by your logic the shop was entitled to charge the correctly agreed price.....


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  • Registered Users, Registered Users 2 Posts: 40,638 ✭✭✭✭ohnonotgmail


    Jim2007 wrote: »
    But he did not pay the agreed price, he was mistakenly undercharged and knew it. So by your logic the shop was entitled to charge the correctly agreed price.....

    well no he did pay the agreed price. he asked for a particular phone. the assistant told him it would be €X. he paid €X. that is offer and acceptance.


  • Registered Users, Registered Users 2 Posts: 610 ✭✭✭Clauric


    Jim2007 wrote: »
    But he did not pay the agreed price, he was mistakenly undercharged and knew it. So by your logic the shop was entitled to charge the correctly agreed price.....

    He paid the agreed price. This was the price that the shop asked for, and which they received equal consideration. The listed price and the agreed price are very separate matters.

    A shop and a customer can agree on a price different from the listed price, and that forms the new price. In this case, the OP was offered a different price than listed, by the shop, through their employee, and he agreed and paid for it. Contract competed, with no recourse over the price element of the deal, by either party.


  • Registered Users, Registered Users 2 Posts: 1,824 ✭✭✭levitronix


    You do realize a receipt is a legal document, say they phone was on offer and i didnt know the price ! and got charged at he till the lower price , i would still be thinking i was under charged.

    you cant charge a card again without consent, whats to stop these guys taking advantage of someone and charging their cards for their own use !

    NEWS/LIBRARY NEWS

    Irish shop workers are the worst shoplifters. Light-fingered retail staff are helping themselves to €167m in goods and cash a year, the worst rate in Europe, a global survey has found.

    While Ireland ranked 11th out of 22 countries in Europe for shoplifting, it was worst for employee theft, according to the research by the UK’s Centre for Retail Research.

    Its report surveyed 21 retailers in Ireland with a total of 358 stores, and estimates that all Irish shops lost €453m, or 1.38% of annual sales, from what the industry describes as “shrinkage” — stock losses from crime or waste expressed as a percentage of retail sales.

    Employee theft accounted for 36.8% of shrinkage in Ireland, the highest rate in Europe. While retailers estimated that shoplifters were responsible for 40.6% of their losses and stole €183.9m worth of items, thefts by shop workers cost €166.7m. Across Europe, the average amount stolen by dishonest employees was 19.8 times higher than that snatched by shoplifters.

    this a fact ! this happens in Ireland all to often.

    if i had be given a call from the shop i may of consented to he charge, but i had to cancel my card, i cant trust the stop assistant with my details


  • Registered Users, Registered Users 2 Posts: 961 ✭✭✭NewCorkLad


    OP stop trying to justify your complaint, you did not need to cancel your card the shop assistant has not stolen from you or conned you. If one shop has the ability to do this obviously all shops do, how could you possibly trust anywhere enough again to pay by card?

    However I dont think they should have done what they did without your consent but all that has happened is you have been forced to pay what you planned to pay. I would leave it go, as all you will do is possibly get a minimum wage employee in trouble for a simple error to save yourself a few quid.


  • Registered Users, Registered Users 2 Posts: 68,317 ✭✭✭✭seamus


    It's an interesting question though;

    If you agree to purchase something at €100, but the shop accidentally charges you €90 and later takes the remaining €10 from your card, are they wrong?

    I would suggest no, since you agreed to the price @ €100 and in effect authorised them to debit that amount from your card.

    However, it would probably depend on the nature of what happened at the till. If the cashier asked for €90 and the terminal showed that you were authorising a €90 debit, then I suspect any additional debits were not authorised (the agreed cost was €90) and therefore not permitted.


  • Registered Users, Registered Users 2 Posts: 1,824 ✭✭✭levitronix


    NewCorkLad wrote: »
    OP stop trying to justify your complaint, you did not need to cancel your card the shop assistant has not stolen from you or conned you. If one shop has the ability to do this obviously all shops do, how could you possibly trust anywhere enough again to pay by card?

    However I dont think they should have done what they did without your consent but all that has happened is you have been forced to pay what you planned to pay. I would leave it go, as all you will do is possibly get a minimum wage employee in trouble for a simple error to save yourself a few quid.

    bank blocked the card because it was unauthorized and fraud dept are looking into it


  • Closed Accounts Posts: 2,504 ✭✭✭Polo_Mint


    OP.............

    You like Golf.


    You and I have arranged a game with a prize of €10k.

    You mark my card and I mark yours.

    You play the round shooting 67.

    I shoot the round in 69 ( I know I did ) but you accidentally mark 66 and sign the card.

    We go back to the clubhouse and you pick up the €10k........But no thats my €10k .

    You see ..... I know I scored 69, You know I scored 69.......But you messed up the scorecard and I watched you do it.

    But im not a dick.......... You won fair and square and I im decent so I give you the 10k . But I now know you are not the same.... You would fuck me over


  • Registered Users, Registered Users 2 Posts: 40,638 ✭✭✭✭ohnonotgmail


    Polo_Mint wrote: »
    OP.............

    You like Golf.


    You and I have arranged a game with a prize of €10k.

    You mark my card and I mark yours.

    You play the round shooting 67.

    I shoot the round in 69 ( I know I did ) but you accidentally mark 66 and sign the card.

    We go back to the clubhouse and you pick up the €10k........But no thats my €10k .

    You see ..... I know I scored 69, You know I scored 69.......But you messed up the scorecard and I watched you do it.

    But im not a dick.......... You won fair and square and I im decent. But I now know you are not the same

    your analogy is so flawed i dont know where to begin


  • Closed Accounts Posts: 5,162 ✭✭✭MadDog76


    levitronix wrote: »
    bank blocked the card because it was unauthorized and fraud dept are looking into it

    So if the bank have blocked the card and are investigating the unauthorized transaction I assume the shop did break the law?


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  • Registered Users, Registered Users 2 Posts: 6,326 ✭✭✭Farmer Pudsey


    TBH this is all the stores fault. I see more and more fairy basic mistakes made by stores staff. Few stores are willing to hires all good staff. Most hire on price. They have people on minimum training rates etc so what do they expect. Few staff have much experience in these big multi-national run stores.

    As one poster showed here the level of losses to staff is the highest in Europe. When you go into a lot of stores run by large companies the level of staff disinterest is huge.Most use computerised vending systems. It is hard to believe with a scanning system this mix up happened.

    Recently went to pay an account in a co-op. It was a small amount 97 euro however I also decided to buy small items at same time. All 4 items were 13 euro each. As I want to pay it all in one cheque. Salesman was distracted and said 103 euro, I said no I think you are doing yourself. Salesman added 36 and 97 so I gave up and made cheque out for 133 euro as I just gave up. He had reciept for 39 euro for 3 items beside him.

    The error here is the shops not the Op's They should not have debited his card without his premission.


  • Closed Accounts Posts: 4,180 ✭✭✭hfallada


    TBH this is all the stores fault. I see more and more fairy basic mistakes made by stores staff. Few stores are willing to hires all good staff. Most hire on price. They have people on minimum training rates etc so what do they expect. Few staff have much experience in these big multi-national run stores.

    As one poster showed here the level of losses to staff is the highest in Europe. When you go into a lot of stores run by large companies the level of staff disinterest is huge.Most use computerised vending systems. It is hard to believe with a scanning system this mix up happened.

    Recently went to pay an account in a co-op. It was a small amount 97 euro however I also decided to buy small items at same time. All 4 items were 13 euro each. As I want to pay it all in one cheque. Salesman was distracted and said 103 euro, I said no I think you are doing yourself. Salesman added 36 and 97 so I gave up and made cheque out for 133 euro as I just gave up. He had reciept for 39 euro for 3 items beside him.

    The error here is the shops not the Op's They should not have debited his card without his premission.

    You could have a PhD in computer science from Harvard and still mess up on a credit card machine, if you are tired or distracted. Which is seriously easy working retail. Some customers are so draining, that people make mistakes as a result. I worked retail and I made some mistakes. But Im human and it happens.

    Nearly all credit card machines still have to have the amount physically inputed into them. Its not automated from the till.

    Its got nothing to do with being paid minimum wage or lack of training. A credit card machine takes 2 mines to be trained on. Mistakes are made due to the fact if you work 8 hours on a retail shift, you can make mistake if you are tired.

    I never made a serious mistake. But I know some employers make their employees pay for mistake like what happened to OP. I dont think it was fair for the employee having made a simple mistake,to pay for it. OP knew he was undercharged, which is extremely dishonest and the employee was only correcting the mistake.

    OP doesnt have a leg to stand IMO if he went back to the store. Whats he going to say? Your employee debited my account, after he undercharged me? The manager isnt going to care.


  • Registered Users, Registered Users 2 Posts: 610 ✭✭✭Clauric


    OP knew he was undercharged, which is extremely dishonest and the employee was only correcting the mistake.

    OP doesnt have a leg to stand IMO if he went back to the store. Whats he going to say? Your employee debited my account, after he undercharged me? The manager isnt going to care.

    It makes no difference if OP knew there was a difference in the price between what he was charged and what it should have been. It is up to the employee and the employer to ensure that the employee is able to do their job at all times. If they are being overworked, and they make a mistake, then that is the employer's fault.

    The crux of the matter is that a shop charged the OP's card without his authorisation, or knowledge after a contract had been completed. The purpose of the charge is irrelevant to the matter. In charing the card in such a matter, they almost certainly broke the times governing the use of the EPOS machine as provided by their bank.

    Additionally, they may have committed a number of crimes, such as theft, fraud, and identity theft. These are all crimes for the Gardai to investigate, and if they believe there is a charge to answer, they should bring the car to the DPP.

    To all the people who are arguing the morapity of the case - agreeing, and following through with a perfectly legal contract is both ethical and honest. Stealing money is unethical, immoral and dishonest.


  • Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Leaving aside the dishonest part. The shop charged your card without your permission. That's fraud. Let the bank sort it out.

    Morally it's up to you if you want to pay the difference yourself.


  • Closed Accounts Posts: 5,162 ✭✭✭MadDog76


    hfallada wrote: »
    You could have a PhD in computer science from Harvard and still mess up on a credit card machine, if you are tired or distracted. Which is seriously easy working retail. Some customers are so draining, that people make mistakes as a result. I worked retail and I made some mistakes. But Im human and it happens.

    Nearly all credit card machines still have to have the amount physically inputed into them. Its not automated from the till.

    Its got nothing to do with being paid minimum wage or lack of training. A credit card machine takes 2 mines to be trained on. Mistakes are made due to the fact if you work 8 hours on a retail shift, you can make mistake if you are tired.

    I never made a serious mistake. But I know some employers make their employees pay for mistake like what happened to OP. I dont think it was fair for the employee having made a simple mistake,to pay for it. OP knew he was undercharged, which is extremely dishonest and the employee was only correcting the mistake.

    OP doesnt have a leg to stand IMO if he went back to the store. Whats he going to say? Your employee debited my account, after he undercharged me? The manager isnt going to care.

    But it would seem the bank do care ........... they've blocked the card and are investigating the unauthorised transaction.


  • Registered Users, Registered Users 2 Posts: 9,604 ✭✭✭irishgeo


    i have looked at my receipts some say permission to debit account or another one says i agree to pay the above amount.

    you only giving the retailer permission to debit your account for the amount on the receipt, any other amount debited without your permission is fraud.

    regardless who is at fault about the price for the product . The OP only gave permission for the merchant to debit the amount on the receipt not a cent more.


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  • Registered Users, Registered Users 2 Posts: 5,797 ✭✭✭abff


    Gotta love the faux outrage by those who accuse the store of fraud. If the OP had bought the phone in the mistaken impression that a lower price was applicable, then there might be some logic to accusing the store of fraud. But that's not the case here. It was a mistake, pure and simple.

    The OP didn't lose anything. The guy working in the store might end up losing his job over it. Is that what the OP wants? Or does he feel that, because a mistake was made, he is entitled to benefit from it.

    Would he feel the same way if it was a cash transaction and he was given too much change by mistake? Let's suppose that happened and the mistake was noticed before he left the store. Would he feel entitled to tell them to f*ck off?


  • Registered Users, Registered Users 2 Posts: 92 ✭✭The_Pete_Fella


    abff wrote: »
    Gotta love the faux outrage by those who accuse the store of fraud. If the OP had bought the phone in the mistaken impression that a lower price was applicable, then there might be some logic to accusing the store of fraud. But that's not the case here. It was a mistake, pure and simple.

    The OP didn't lose anything. The guy working in the store might end up losing his job over it. Is that what the OP wants? Or does he feel that, because a mistake was made, he is entitled to benefit from it.

    Would he feel the same way if it was a cash transaction and he was given too much change by mistake? Let's suppose that happened and the mistake was noticed before he left the store. Would he feel entitled to tell them to f*ck off?

    not necesicerally as they would have highlighted the error to the op and asked for the funds back. If they didnt stop him and preceeded to break into the OP's house two days later to take the cash from his pocket without him knowing, that is more of the mentality behind this scenario. and im sure you wouldnt agree with the store doing that.


  • Registered Users, Registered Users 2 Posts: 9,060 ✭✭✭Kenny Logins


    Would the person lose really their job for selling a phone at the wrong price? Or for charging a card long after the cardholder had left the shop..?


  • Registered Users, Registered Users 2 Posts: 5,797 ✭✭✭abff


    not necesicerally as they would have highlighted the error to the op and asked for the funds back. If they didnt stop him and preceeded to break into the OP's house two days later to take the cash from his pocket without him knowing, that is more of the mentality behind this scenario. and im sure you wouldnt agree with the store doing that.

    Seriously? You think what they did is the same as breaking into his house? Really?


  • Registered Users, Registered Users 2 Posts: 9,604 ✭✭✭irishgeo


    Would the person lose really their job for selling a phone at the wrong price? Or for charging a card long after the cardholder had left the shop..?

    the second one is a more serious issue than the first.

    while its not fraud , the merchant has clearly broken merchant card rules.

    while widely off topic the minimum transaction amount spend sings before credit cards can be used signs are also a breach of credit card merchant rules. visa and mastercard dont like that.


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  • Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    The shop took money from his card without his permission. It was unauthorised - that is card fraud. Whether it was sold at the wrong price or not is irrelevant.

    Take this a step further, in six months time an internal audit turns up that the shop assistant undercharged. Can they then go ahead and charge his card without his permission?

    abff wrote: »
    Gotta love the faux outrage by those who accuse the store of fraud. If the OP had bought the phone in the mistaken impression that a lower price was applicable, then there might be some logic to accusing the store of fraud. But that's not the case here. It was a mistake, pure and simple.

    The OP didn't lose anything. The guy working in the store might end up losing his job over it. Is that what the OP wants? Or does he feel that, because a mistake was made, he is entitled to benefit from it.

    Would he feel the same way if it was a cash transaction and he was given too much change by mistake? Let's suppose that happened and the mistake was noticed before he left the store. Would he feel entitled to tell them to f*ck off?


  • Registered Users, Registered Users 2 Posts: 567 ✭✭✭DM addict


    I'd agree that the store has the right to charge him more over it, but I'd have thought they'd be obliged to notify him before just charging the card.


  • Registered Users, Registered Users 2 Posts: 5,797 ✭✭✭abff


    Let's all step back and take a sniff test on this. Technically, could the store have handled it better? Legally, should they have approached it a different way? The answer to both those questions may well be yes. But morally, did they do anything wrong?


  • Registered Users, Registered Users 2 Posts: 3,292 ✭✭✭0lddog


    Makes no difference. A lie of omission is still a lie.

    Unless you are a Garda.....

    In which case 3 out of every 4 supreme court judges think otherwise


  • Registered Users, Registered Users 2 Posts: 2,821 ✭✭✭Xcellor


    The other day pizza delivery man gave me 10 euros extra change, I noticed when I shut the door. I opened the door to call after him, he didn't hear me. 30 minutes later I hear the door bell ring I assume it must be him back because he realised he made the mistake. I had the 10 euros in my hand and handed it to him without him even asking for it...

    People make mistakes... Honest people don't take advantage of that...


  • Registered Users, Registered Users 2 Posts: 5,797 ✭✭✭abff


    Xcellor wrote: »
    The other day pizza delivery man gave me 10 euros extra change, I noticed when I shut the door. I opened the door to call after him, he didn't hear me. 30 minutes later I hear the door bell ring I assume it must be him back because he realised he made the mistake. I had the 10 euros in my hand and handed it to him without him even asking for it...

    People make mistakes... Honest people don't take advantage of that...

    Finally! Someone who gets it! Thank you! I was beginning to despair at the level of sophistry on this thread.


  • Registered Users, Registered Users 2 Posts: 92 ✭✭The_Pete_Fella


    abff wrote: »
    Seriously? You think what they did is the same as breaking into his house? Really?

    In the context of the way you described the situation, yes..
    abff wrote: »
    Finally! Someone who gets it! Thank you! I was beginning to despair at the level of sophistry on this thread.

    I'm sure we are all of the same opinion that if the shop called him up or notified him through the bank of their intentions he would have obliged. It's the manner in which they done it which he is questioning and rightly so IMO.

    You commended xcellor for what he done, but to be fair once the pizza boy was gone he didn't make any effort to get the funds back to him. Which is very similar to the OP's scenario if you ask me.


  • Registered Users, Registered Users 2 Posts: 9,060 ✭✭✭Kenny Logins


    Xcellor wrote: »
    The other day pizza delivery man gave me 10 euros extra change, I noticed when I shut the door. I opened the door to call after him, he didn't hear me. 30 minutes later I hear the door bell ring I assume it must be him back because he realised he made the mistake. I had the 10 euros in my hand and handed it to him without him even asking for it...

    People make mistakes... Honest people don't take advantage of that...

    ...but what if he let himself in and took the tenner?

    Two wrongs don't m... Ah, you know the rest.


  • Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭lazeedaisy


    I work in retail,

    From time to time errors are made on the card, it's staff error, no one ever looses their job, it's even happened to the boss. It's tough if it's our error, but if the card was overcharged we ring the bank and they get their customer to contact us, very rarely happens, but we always contact them though.

    There is possibly no way to take extra money from a card once the transaction has taken place and you no longer have the card. This is fraud.

    But knowing they took the wrong amount you should have said something, you never did.

    Unfortunately, there is no come back from the shop in this case, it is fraud, but you willingly let it happen,

    Thats just the luck of the draw when you deal with people, the majority of people are ok, I just hope f our paths cross I never make a mistake.


  • Registered Users, Registered Users 2 Posts: 40,638 ✭✭✭✭ohnonotgmail


    lazeedaisy wrote: »
    I work in retail,

    From time to time errors are made on the card, it's staff error, no one ever looses their job, it's even happened to the boss. It's tough if it's our error, but if the card was overcharged we ring the bank and they get their customer to contact us, very rarely happens, but we always contact them though.

    There is possibly no way to take extra money from a card once the transaction has taken place and you no longer have the card. This is fraud.

    But knowing they took the wrong amount you should have said something, you never did.

    Unfortunately, there is no come back from the shop in this case, it is fraud, but you willingly let it happen,

    Thats just the luck of the draw when you deal with people, the majority of people are ok, I just hope f our paths cross I never make a mistake.


    you need to look up the definition of fraud before you go defaming the OP, The OP did not commit fraud. Fraud is a serious criminal offence. The OP has not committed any criminal offence. You need to withdraw that accusation.


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