Rre-frozen / melted ice-cream at Centra

greep

I got some Magnum (3pack) & Ben&Jerry's ice-cream at Centra yesterday.
When opened at home, the magnum looked defrosted & frozen again with broken bits of chocolate etc... - have a picture.
Ben&Jerry's were nearly melted - like a very thick smoothie.
I threw them all to a bin...

Want to go there to get money back (have debit card receipt), but I think it would be worth or even more important to notify somebody about the practices at this Centra?
In the past, my other half also bought melted ice-cream at the same place.....

In some other threads, found the following link RE who I can contact:
ww.hse.ie/eng/services/list/1/environ/Contact.html

Teyla Emmagan

greep wrote:

In some other threads, found the following link RE who I can contact: ww.hse.ie/eng/services/list/1/environ/Contact.html

If it makes you feel any better I bought (and ate a few bites of) some smoked fish from my local Centra that had gone off 12 weeks previously. Still makes me sick thinking about it. I had the HSE pay them a visit.

ScouseMouse

Get it out of the bin, take it back with the receipt, and get a refund.

Junglewoman

greep wrote: »

I got some Magnum (3pack) & Ben&Jerry's ice-cream at Centra yesterday.
When opened at home, the magnum looked defrosted & frozen again with broken bits of chocolate etc... - have a picture.
Ben&Jerry's were nearly melted - like a very thick smoothie.
I threw them all to a bin...

Want to go there to get money back (have debit card receipt), but I think it would be worth or even more important to notify somebody about the practices at this Centra?
In the past, my other half also bought melted ice-cream at the same place.....

In some other threads, found the following link RE who I can contact:
ww.hse.ie/eng/services/list/1/environ/Contact.html

Ask them to take a temperature reading while you are there or show you the temperature display on the freezer.

greep

ScouseMouse wrote: »

Get it out of the bin, take it back with the receipt, and get a refund.

Will go to that Centra today as I believe they ice-cream 'consistency/texture' hasn't changed overnight & then show it to the manager.

ScouseMouse

Junglewoman wrote: »

Ask them to take a temperature reading while you are there or show you the temperature display on the freezer.

Thats irrelevant. The OP already said it was refrozen. Either the freezer defrosted at some stage or the stock was left out a freezer for a time.

Junglewoman

ScouseMouse wrote: »

Thats irrelevant. The OP already said it was refrozen. Either the freezer defrosted at some stage or the stock was left out a freezer for a time.

The Magnum looked refrozen and the Ben and Jerry's was soft. Hence the freezer may not be operating properly. No harm in them checking....

ScouseMouse

Junglewoman wrote: »

The Magnum looked refrozen and the Ben and Jerry's was soft. Hence the freezer may not be operating properly. No harm in them checking....

Thats true. Ice cream will soften though on the journey home.

endofrainbow

something similar happened me with a frozen pizza - brought it right back and got a refund

greep

Went to that place, talked to a manager, showed him the ice-cream are still soft & also pic. of Magnum from yesterday.
He asked the staff to check the freezer & refunded the money with no issues.

The problem is that it is not an isolated case - I passed by another Centra & went in to check the ice-cream - they were exactly the same.... soft....

ben.schlomo

Junglewoman wrote: »

The Magnum looked refrozen and the Ben and Jerry's was soft. Hence the freezer may not be operating properly. No harm in them checking....

Ya but they are not going to show you their temperature logs etc, why would they!!

ben.schlomo

greep wrote: »

Went to that place, talked to a manager, showed him the ice-cream are still soft & also pic. of Magnum from yesterday.
He asked the staff to check the freezer & refunded the money with no issues.

The problem is that it is not an isolated case - I passed by another Centra & went in to check the ice-cream - they were exactly the same.... soft....

If it would make you feel better OP then send them something through the link below, they'll note your complaint and probably not get back to you with much but sure no harm mentioning it.

https://centra.ie/contact

Junglewoman

ben.schlomo wrote: »

Ya but they are not going to show you their temperature logs etc, why would they!!

I didn't refer to their records, and I also doubt they would show these, I meant the current temperature.

athtrasna

greep wrote: »

The problem is that it is not an isolated case - I passed by another Centra & went in to check the ice-cream - they were exactly the same.... soft....

Centra is a franchise operation, very few are owned by the same person. This sounds like pure coincidence. Did you check other convenience stores? Spar? Londis etc? It's not a Centra specific issue.

greep

THanks, I've sent them a note

greep

athtrasna wrote: »

Centra is a franchise operation, very few are owned by the same person. This sounds like pure coincidence. Did you check other convenience stores? Spar? Londis etc? It's not a Centra specific issue.

I can't recall Spar stocking Ben&Jerry's/Hagen Dazs, but went to Tesco & their ice-cream were perfectly fine

The simplest advice is to check before you buy (can do it with Ben & Jerry's & Hagen Dazs tubes, but not e.g. 3pk of magnum in a paper box)

athtrasna

greep wrote: »

I can't recall Spar stocking Ben&Jerry's/Hagen Dazs, but went to Tesco & their ice-cream were perfectly fine

The simplest advice is to check before you buy (can do it with Ben & Jerry's & Hagen Dazs tubes, but not e.g. 3pk of magnum in a paper box)

Not comparing like with like. A large supermarket will use different freezers to convenience stores. And my local spar certainly stocks those ice cream brands

delahuntv

Where's the issue for the hse?

<SNIP>

noodler

delahuntv wrote: »

Where's the issue for the hse?

<SNIP>

Refrozen Ice Cream seems to turn to ice.

It is virtually inedible and tastes absolutely nothing like it is supposed to.

keithclancy

greep wrote: »

Went to that place, talked to a manager, showed him the ice-cream are still soft & also pic. of Magnum from yesterday.
He asked the staff to check the freezer & refunded the money with no issues.

The problem is that it is not an isolated case - I passed by another Centra & went in to check the ice-cream - they were exactly the same.... soft....

It's peoples fault, no clue why but in Ireland people for some reason take stuff out of the freezer/fridge and then decide they don't want it and dump it in some other section ruining it for someone else.

delahuntv

noodler wrote: »

Refrozen Ice Cream seems to turn to ice.

It is virtually inedible and tastes absolutely nothing like it is supposed to.

Not a HSE issue - more an issue for ths Ice Cream distributor & retailer.

Youngblood.III

delahuntv wrote: »

Not a HSE issue - more an issue for ths Ice Cream distributor & retailer.

It could be, what if their food management is not up to standards, would you buy chicken from a place with dodgy freezers or practice's?

dudara

@delahuntv - let's refrain from offering advice like the above, and leave it to the professional authorities to provide those guidelines.

dudara