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mobile broadband - dongle query

  • 30-03-2015 8:53pm
    #1
    westgolf
    Registered Users, Registered Users 2 Posts: 833 ✭✭✭


    I  recently (19/3) put €10 credit on my mobile dongle from my online banking. Whilst going through the process I inadvertedly clicked on the incorrect mobile provider logo, I hit meteor instead of vodafone. The money was taken from the bank but I never received the credit.I posted a query on the support site but only today received a response to indicate that the site was only to support home broadband. Can you indicate what I need to do to recover the credit or have it directed to my Broadband dongle mobile number ?

    Westgolf


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    westgolf wrote: »
    I  recently (19/3) put €10 credit on my mobile dongle from my online banking. Whilst going through the process I inadvertedly clicked on the incorrect mobile provider logo, I hit meteor instead of vodafone. The money was taken from the bank but I never received the credit.I posted a query on the support site but only today received a response to indicate that the site was only to support home broadband. Can you indicate what I need to do to recover the credit or have it directed to my Broadband dongle mobile number ?

    Westgolf
    Hi westgolf

    Who supplied your broadband dongle? Meteor or Emobile or perhaps another provider?

    Cheers
    Al


  • #3
    westgolf
    Registered Users, Registered Users 2 Posts: 833 ✭✭✭westgolf


    eircom: Alan wrote: »
    Hi westgolf

    Who supplied your broadband dongle? Meteor or Emobile or perhaps another provider?

    Cheers
    Al


    HI Alan.

    vodafone dongle, purchased in carphone warehouse.

    westgolf


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    westgolf wrote: »
    eircom: Alan wrote: »
    Hi westgolf

    Who supplied your broadband dongle? Meteor or Emobile or perhaps another provider?

    Cheers
    Al


    HI Alan.

    vodafone dongle, purchased in carphone warehouse.

    westgolf
    Hi there

    Best to do, is to send an email to info@meteor.ie with a a scanned bank receipt.  They will take this from there.

    Al


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