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3rd serious fault on car in 12 months

  • 24-03-2015 10:39pm
    #1
    Closed Accounts Posts: 268 ✭✭


    In case my dealership's employees are regulars on this forum, I'm going to keep this issue as vague as possible.

    I bought "one of the most popular cars on the road" (a 2011 model) in July 2013 from a main dealer and got a two year warranty with it. Since then it's had a gearbox failure, a crack in the air intake that screwed up the DPF and then two weeks ago, the oil pump went causing the engine to seize. Now let me state that the dealership has been excellent when it came to towing in the car free of charge and giving me a replacement car each time mine was getting repaired under warranty. However I'm fed up with this car at this stage as in my humble opinion, it's a dud. I travel a lot for work and I need something reliable. The latest failure occurred just three weeks after its latest service and I've now been told it'll need a new engine.

    I'd like some advice as to what should I do. Should I take this car back (knowing the warranty runs out in July and any more issues will be paid for out of my pocket) or do I have any grounds for seeking a replacement as the faults to date have been major and the car has been off the road for ten weeks in total to date, and counting.


Comments

  • Registered Users, Registered Users 2 Posts: 16,069 ✭✭✭✭CiniO


    I'd say if you are so unlucky with cars, maybe try to upgrade again for something with a year or two of full warranty :)


  • Closed Accounts Posts: 12,102 ✭✭✭✭Drummerboy08


    Nobody but a solicitor can tell you where you stand. Go and talk to one to be sure.


  • Closed Accounts Posts: 268 ✭✭Domane


    CiniO wrote: »
    I'd say if you are so unlucky with cars, maybe try to upgrade again for something with a year or two of full warranty :)

    I'm not unlucky with cars, just this one. I never had such serious issues with any other car I've owned, and I've had many of all makes and models. A few mates said that if a car develops three serious faults inside warranty, I've a case for seeking a replacement. Maybe they're wrong but if your tv broke down three times, you'd be back to Power City/DID etc seeking a replacement.


  • Closed Accounts Posts: 12,102 ✭✭✭✭Drummerboy08


    It's 3 of the same fault, not just 3 faults. If the turbo fails 3 times you're entitled to a replacement or refund, but if a turbo fails, oil pump fails and window regulator fails its a different thing.


  • Registered Users, Registered Users 2 Posts: 2,298 ✭✭✭martinr5232


    You might have some case if it was the same fault occuring all the time but its different issues.
    In over twenty years in the motor trade i havent seen a manufacturer take back many cars you may get a good deal on a trade in when its repaired but cant see you getting much more.


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  • Closed Accounts Posts: 268 ✭✭Domane


    I see your point and I'm not being pig headed, but the three faults on this car have been major ones, ie gearbox, DPF and now the whole engine has to be replaced. If it was just small niggly issues, I could live with them. However if I have to drive to the wilds of Donegal for work, I'd like to think I could relax and not be worried a warning light is going to flash on and the car cut out in the middle of nowhere.

    As for replacing it, I'm just keeping my head above water like most people and I don't have the cash to change it. I'll be paying off the loan on this one for the next two years.


  • Registered Users, Registered Users 2 Posts: 16,069 ✭✭✭✭CiniO


    On the other hand, you end up with 4 year old car, with new engine, gearbox and dpf.
    Seems good :)


  • Closed Accounts Posts: 268 ✭✭Domane


    "Always look on the bright side of life...."😄😄😄😄

    You could have a point mate and maybe my luck will change with this car as it slow.y gets rebuilt piece by piece.😜


  • Registered Users, Registered Users 2 Posts: 1,930 ✭✭✭GavMan


    As has been said, you probably don't have cause for a replacement. What you could do is use your experience as leverage with the dealer to maybe get an exceptionally good trade in deal on another unit. As you said before, they have been good when problems occur so maybe if you sit down with them, explain how you feel the experience has been, they might be able to try and oblige you.


  • Registered Users, Registered Users 2 Posts: 18,585 ✭✭✭✭bucketybuck


    No, you don't have a case for returning the car. The dealers legal obligation is to act on and rectify any faults that occur and by the sounds of things that is exactly what they have done each time.

    3 faults in a year isn't even that excessive, I've seen cars in with the same fault dozens of times. Those are the guys that have a case for returning the vehicle, your three faults don't even register.


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  • Registered Users, Registered Users 2 Posts: 5,140 ✭✭✭James Bond Junior


    Bad luck comes in threes so they say. Maybe your bad luck is done.


  • Registered Users, Registered Users 2 Posts: 8,831 ✭✭✭Markcheese


    As someone above said - it's nearly a new car - what's the warranty on work done ? Ie. The new engine and gearbox ?
    Might be worth getting a really good motor assesor to give the car a full full inspection - to see if there's anything up with the car - to be sure before your warranty is up -

    Slava ukraini 🇺🇦



  • Registered Users, Registered Users 2 Posts: 5,340 ✭✭✭mullingar


    A VAG by chance?


  • Registered Users, Registered Users 2 Posts: 2,835 ✭✭✭9935452


    Markcheese wrote: »
    As someone above said - it's nearly a new car - what's the warranty on work done ? Ie. The new engine and gearbox ?
    Might be worth getting a really good motor assesor to give the car a full full inspection - to see if there's anything up with the car - to be sure before your warranty is up -

    its over 4 years old but engine or gearbox shouldnt have to be replaced.
    Interested to know what make and model though


  • Registered Users, Registered Users 2 Posts: 6,575 ✭✭✭166man


    mullingar wrote: »
    A VAG by chance?

    Thinking BMW 520d myself....!


  • Registered Users, Registered Users 2 Posts: 18,585 ✭✭✭✭bucketybuck


    9935452 wrote: »
    its over 4 years old but engine or gearbox shouldnt have to be replaced.
    Interested to know what make and model though

    Was the gearbox replaced? The OP said gearbox failure, that could be anything from a faulty synchro replaced, a pressure switch replaced, or any of a dozen things up to full gearbox replacement.

    Until the OP clarifies the three repairs we are talking about could easily be a faulty gearbox sensor, a cracked intake pipe and a faulty oil pump. On a 4 year old car those repairs wouldn't be termed as significant or out of the ordinary at all.


  • Registered Users, Registered Users 2 Posts: 656 ✭✭✭christy02


    My money on a vag as well.
    Passat maybe ?


  • Registered Users, Registered Users 2 Posts: 12,235 ✭✭✭✭Cee-Jay-Cee


    If your getting a new engine and the car already has a new or recon'd gearbox I'd stick with it as you'll have a whole new power plant. I'd also get them to replace bushings and any links that maybe a bit worn/rattly and anything else that needs doing as a goodwill gesture for the amount of crap you've had to go through with the car. So long as the bodywork is in good condition you'll wffectivrly have a new car.


  • Closed Accounts Posts: 1,809 ✭✭✭Frigga_92


    Domane wrote: »
    I'm not unlucky with cars, just this one. I never had such serious issues with any other car I've owned, and I've had many of all makes and models. A few mates said that if a car develops three serious faults inside warranty, I've a case for seeking a replacement. Maybe they're wrong but if your tv broke down three times, you'd be back to Power City/DID etc seeking a replacement.

    As has been said, unless it's the same fault each of the 3 times, you don't really have a case for a replacement.
    I bought a brand new motorbike in 2013 and had it for a year before selling it, in the space of that year it was off the road for about 6 months due to 3 inherent defects, the catalytic converter on the bike had to be replaced (the new one was made out of entirely different materials than the original one so that from that what you will), the swingarm had to be replaced after some cracks were found in it and finally the petrol tank, fuel injection system and everything related to it had to be replaced. All were replaced under warranty but it was all dragged out for far too long.
    Count yourself lucky that your dealer provided you with a replacement car. I was left with no transport and no way of getting to work for 2 months after the first fault, 6 weeks after the second fault and 2 months after the third fault because he dragged everything out unnecessarily. The dealer didn't give a ****.
    Like yourself, as I saw the warranty period getting closer to an end I made the decision to sell the bike because I couldn't afford to cover any further problems with it.

    If it was me in your position I would look at trying to sell the car and because you appear to have a good relationship with the dealer I would try to negotiate a good trade in price with him.


  • Closed Accounts Posts: 268 ✭✭Domane


    Thanks for the input guys. Helps with my thinking. Yes I'm pissed off with the car but the dealer has been very honourable and has towed the car in and given me a replacement car each time mine was off the road with no charge to me. So I have no quarrel with him and I would happily buy from him again as his after sales service is excellent.

    However whether to keep it or not is the question. It'll have a brand new engine in it alright but can anything else go pear shaped with it??

    To answer some questions, the car is a Nissan Qashqai+2 that had 20,000 miles on it when I bought it and has 60,000 miles on it now. It's been serviced regularly and most of my driving is on motorways where the cruise control keeps it at 100kph. So plenty of long runs and very little city stop/start driving.

    The gearbox problem was a linkage and a synchromesh problem - car was off the road for a week.

    The air inlet cracked and this screwed up the DPF - car was off the road for 4 weeks

    The oil pressure sensor/relief valve failed and the oil pressure caused the oil pump to burst spectacularly causing sudden and massive oil pressure failure with a seized engine the result. Car has been off the road 3 weeks now and counting.

    I think I have two options now, either keep the car with the new engine and run it into the ground or else seek a good deal on a replacement from the dealer. I'm leaning towards the second option.


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  • Registered Users, Registered Users 2 Posts: 4,697 ✭✭✭goochy


    did you get the engine fixed or a new engine ? if u got a new engine - car will be harder to sell and worth less when selling on . stigma attached to it.


  • Registered Users, Registered Users 2 Posts: 2,298 ✭✭✭martinr5232


    goochy wrote:
    did you get the engine fixed or a new engine ? if u got a new engine - car will be harder to sell and worth less when selling on . stigma attached to it.

    How in the name of god did you come to that conclusion ??


  • Registered Users, Registered Users 2 Posts: 3,321 ✭✭✭alan partridge aha


    christy02 wrote: »
    My money on a vag as well.
    Passat maybe ?

    It's an auld Jap


  • Registered Users, Registered Users 2 Posts: 12,235 ✭✭✭✭Cee-Jay-Cee


    goochy wrote: »
    did you get the engine fixed or a new engine ? if u got a new engine - car will be harder to sell and worth less when selling on . stigma attached to it.

    On the contrary, a new engine would be a bonus to someone buying a 4 year old car. If I were in the market for a car and it came down to a 4 year old car with 60k kms on it or one with a brand new dealer fitted engine (and obviously with warranty) I'd take the car with new engine every time.


  • Registered Users, Registered Users 2 Posts: 647 ✭✭✭corcaigh1


    My money its vag..either a diesel audi, vw, or skoda. The 2.0 litre engines are known for the oil pumps going..


  • Registered Users, Registered Users 2 Posts: 3,321 ✭✭✭alan partridge aha


    corcaigh1 wrote: »
    My money its vag..either a diesel audi, vw, or skoda. The 2.0 litre engines are known for the oil pumps going..

    Read the post, its a Jap


  • Registered Users, Registered Users 2 Posts: 647 ✭✭✭corcaigh1


    Oooops didnt see that its a nissan, if you do a search it seems there are similar storys about the oil pressure/relief valve going in the qashqai..did you not get an oil pressure warning light on the display?


  • Registered Users, Registered Users 2 Posts: 476 ✭✭Cen taurus


    Read the post, its a Jap

    Or rather a Renault/Dacia dressed up as a jap.
    It did sound exactly like typical VAG / BMW 'quality'


  • Registered Users, Registered Users 2 Posts: 3,321 ✭✭✭alan partridge aha


    Cen taurus wrote: »
    Or rather a Renault/Dacia dressed up as a jap.
    It did sound exactly like typical VAG / BMW 'quality'

    I take it you don't drive German.


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  • Registered Users, Registered Users 2 Posts: 4,697 ✭✭✭goochy


    as someone who knows the used market well , i am certain a car which has had new engine fitted is worth less. a main dealer is likely to sell offin the trade - the wait the average buyer sees it the car has been problematic. its the chance for canny used buyer to pick up bargain- as a car gets older its less of an issue


  • Registered Users, Registered Users 2 Posts: 1,560 ✭✭✭porsche boy


    It's an auld Jap

    Luckily the jap parts will all be fine, it's the bloody french bits that all fail and cause damn disaster. Why Renault had to go and ruin a perfectly good manufacturer like Nissan is just beyond me.
    Rule of thumb is don't by anything where the french have been involved.


  • Registered Users, Registered Users 2 Posts: 18,585 ✭✭✭✭bucketybuck


    one with a brand new dealer fitted engine (and obviously with warranty) I'd take the car with new engine every time.

    Not so obviously actually.

    A repair done under manufacturers warranty does not extend the original warranty. So if the car has one month left on warranty and you get a new engine, you actually have only one months warranty on that engine. If that new engine fails 3 months later it isn't covered by the original vehicles manufacturer warranty.


  • Registered Users, Registered Users 2 Posts: 18,585 ✭✭✭✭bucketybuck


    goochy wrote: »
    as someone who knows the used market well , i am certain a car which has had new engine fitted is worth less.

    Utter rubbish.


  • Registered Users, Registered Users 2 Posts: 180 ✭✭share_bear


    Is it possible that these faults all had the same root cause - a crash by the first owner?


  • Registered Users, Registered Users 2 Posts: 4,618 ✭✭✭milltown


    corcaigh1 wrote: »
    did you not get an oil pressure warning light on the display?
    Domane wrote: »
    The oil pressure sensor/relief valve failed and the oil pressure caused the oil pump to burst spectacularly causing sudden and massive oil pressure failure with a seized engine the result.

    Not a hope of reacting to the warning light in time to save the engine in that case.


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  • Registered Users, Registered Users 2 Posts: 2,835 ✭✭✭9935452


    corcaigh1 wrote: »
    My money its vag..either a diesel audi, vw, or skoda. The 2.0 litre engines are known for the oil pumps going..

    When i saw the post i would have thought the same bar the fact its a 2011. in 2008 the engines went from PD to CR . The common rail 2.0 dont seem to suffer from oil pump failure


  • Registered Users, Registered Users 2 Posts: 816 ✭✭✭Gazzmonkey


    Surprised it was jap, was expecting a PSA yolk

    Seen a PSA engine blow three new turbos due to faulty oil pump not long ago


  • Banned (with Prison Access) Posts: 4,794 ✭✭✭Jesus.


    3 faults in a year isn't even that excessive

    A gearbox, a DPF and a new engine FFS???


  • Registered Users, Registered Users 2 Posts: 18,585 ✭✭✭✭bucketybuck


    Jesus. wrote: »
    A gearbox, a DPF and a new engine FFS???

    Stop showing your ignorance.


  • Banned (with Prison Access) Posts: 4,794 ✭✭✭Jesus.


    Eh?


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  • Closed Accounts Posts: 268 ✭✭Domane


    I was driving at approx 60kph towards the school with my kids when the oil warning light came on. During the second or two where my brain went "oh, oh", I pulled over and turned the engine off but not before the metal on metal screeching had begun. When I opened the bonnet, there was oil literally everywhere, and when I looked underneath, the oil was pouring out onto the ground. The workshop manager's expert assessment when I got it to the garage was "its ****ed"😏. Still no word on getting it back.

    As for the French connection, this car has the same 1.5 Diesel engine as my last two cars, a Megane and a Laguna. Both of them ran trouble free for the 3 and 2 years respectively that I owned them. So I guess I got a dud car. Guess it happens to even the best of makes. Just have to go talk to the garage now and see what happens. I'll see if I can get a good deal on a replacement or perhaps see if they'll extend the warranty for another 12 months after all the trouble I've had with it. With a new gearbox, dpf and engine, perhaps they'll think the bad luck is over and the car will be trouble free😉


  • Registered Users, Registered Users 2 Posts: 8,831 ✭✭✭Markcheese


    Gazzmonkey wrote: »
    Surprised it was jap, was expecting a PSA yolk

    Seen a PSA engine blow three new turbos due to faulty oil pump not long ago

    You'd think they'd have fixed the oil-pump after 2 -

    Slava ukraini 🇺🇦



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