Anyone have any further info on this Bank of Ireland - Customer Champion role?

b34mer23

Hi all,

Just checking if anyone knows anything else about the Customer Champion role below in BoI.

http /boicareers.amris.com/recruitment/vacancyView.php?requirementId=1567&

(Remove space after semi colon, still too new for links unfortunately, pasted the main details below anyway)

My initial impressions:

The technology mentions really interest me, but I'd reckon it's pretty much can you use smartphone, tablet etc.
Seems like a good first rung in a different industry, albeit maybe with a low initial salary.

Hard to know what sort of roles to compare to to discern anything about what you're daily work would be, salary etc.

Cheers in advance!

====
"Are you digital savvy, and looking to build an exciting career in Financial Services? We are seeking customer focused individuals with a real passion for technology, for new positions within our network of branches across the Dublin region. The Customer Champion will work to ensure that customers feel engaged, enabled and happy to embrace online and mobile banking. You will be a visible presence on the branch floor, delivering a more personal customer experience, and helping to accelerate activation and on boarding of customers to digital options through hands on demonstrations, reducing manual transactions in the branch. This is a great opportunity to begin a career in Financial Services, where you will receive the support necessary to advance your career."

rsl1976

As far as I know it's basically a floor walking job.
A customer comes into the branch and you will direct them to the correct machine or phone/computer if they can do what they are looking online. You would be trying to avoid people going to the actual tellers.
If you are looking to get into the banks its not a bad role and bank of Ireland are cool enough to work for

MouseTail

Sounds like a nice job if you like customer interaction. Dealing with all sections of the community from 18 year old students to 80 year old dears.

holidayadvice

Did anybody aplly for or get offered a position as customer champion?

outta

I have an interview this week,

NO idea about wages etc but sure its a interview and ill see from there. Im hoping its someway decently paid as they looking for degree holders

holidayadvice

Its 23500 pa, Where is your interview?

outta

It's a few thousand less than that. I assume ur Dublin interview. I'm a munster based person.

It's a 6month contract too. Which was never mentioned before the interview. Anyway was great interview. Great interviewers and I felt good.

If anyone needs further info let me know.

holidayadvice

Glad your interview went well. How much did they say salary is?Im not based in Dub but perhaps role is different.Did they mention a start date?

outta

Unless I took it up wrong it's between 21-23k.

It would be beneficial to have qfa to progress in banking. This is a very new role as welcome person n get people using the IT in the bank to cut queues etc.

Could be tough role as you have to sell the Benefits of IT to Mrs Murphy 88 who just wants to lodge her few euro from her pension and cash a cheque. Will she really want to trust a computer to have it done right.

Thinking of doing a qfa qualification in the next few months to year and hopefully skip that step from welcomer to bank advisor about different loans mortgages pensions etc

garryowenman

has anyone been offered a position ? I had an interview with boi in Limerick 2 weeks ago but haven't heard anything back

garryowenman

has anyone heard anything back from bank of Ireland ?

outta

Got a NO THANKS>

6 month contract they offerring. Not great

garryowenman

what part of the country where you interviewed for? I was interviewed 3 weeks ago but heard anything

outta

Southwest

looking at my posts u can see the date roughly

garryowenman

holidayadvice wrote: »

Its 23500 pa, Where is your interview?

where did you have your interview holiday advice?

garryowenman

did anyone have an interview in Limerick I haven't heard anything back in two weeks , I'm thinking about ringing them

RossieMan

Anyone hear anything from the north west?

alroley

garryowenman wrote: »

did anyone have an interview in Limerick I haven't heard anything back in two weeks , I'm thinking about ringing them

I got a rejection email a few days ago
Had my interview in Limerick on March 31.

fireflys

I applied to this and completed the online assessment through SHL for the southwest last month but have not heard anything back yet

do I take it I was unsuccessful as it was nearly 6 or 7 weeks since I did the online test

alroley

fireflys wrote: »

I applied to this and completed the online assessment through SHL for the southwest last month but have not heard anything back yet

do I take it I was unsuccessful as it was nearly 6 or 7 weeks since I did the online test

I got a call for an interview no more than a week after I did the assessment so i'd say so

maceo plex

Have my interview next week! Can anyone give me some pointers as to what was asked?

fireflys

Can anyone post up what types of questions they were asked please

fireflys

if anyone could help with questions they were asked at the interview it would be great I have the interview soon

WoollyRedHat

Competency based interview, look up various situational questions and prepare for them by drawing from your work experience.

Some questions I was asked-

Times when you provided exceptional customer service.
How you performed as part of a team.. a time when you had to help another team member.

No interview will be exactly the same so look up common questions asked in a competency based interview online and prepare your answers using the STAR method ( Situation, Task, Action, Result)
Be flexible as they may ask a variant of the question you prepared for. Don't just think of ready made answers to rehearse ad verbatim.

Good luck with the interview!

CocoAyl

Hey guys, wondering if anyone has done the interview for the SouthEast and heard anything back?
Interviewed about 3/4 weeks ago, and still havent heard a word?

Cheers
Co

RossieMan

seem to be ringing around about positions today. Hopefully some of you got something.

buddyd153

CocoAyl wrote: »

Hey guys, wondering if anyone has done the interview for the SouthEast and heard anything back?
Interviewed about 3/4 weeks ago, and still havent heard a word?

Cheers
Co

Hi I did interview for SE and got a call to offer me a position today

fireflys

Has anyone started in Bank of Ireland in any of these positions yet?

RossieMan

starting date is 2nd of June.

RossieMan

Anyone get the job?

ANXIOUS

Yeah, I got it. Starting in the northwest first week of June. As mentioned 6 mths contract with the view to extending. Going to use that time to study for the qfa.