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My query.

  • 11-02-2015 5:15pm
    #1
    macadam
    Registered Users, Registered Users 2 Posts: 2,684 ✭✭✭


    Hi 3 days ago I made a query re getting refunded from eircom due to an engineer cutting my monitored  alarm cables,Ive been promised a call back on saturday it didnt happen same on Monday and same with you guys.
    May I ask what is your position on customer service ??  It seems to me you dont have any customer service


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    macadam wrote: »
    Hi 3 days ago I made a query re getting refunded from eircom due to an engineer cutting my monitored  alarm cables,Ive been promised a call back on saturday it didnt happen same on Monday and same with you guys.
    May I ask what is your position on customer service ??  It seems to me you dont have any customer service
    HI macadam

    I have escalated this to our accounts team and I am awaiting clarification on what needs to be arranged. As soon as I have more information I will let you know right away

    Thanks
    Al


  • #3
    macadam
    Registered Users, Registered Users 2 Posts: 2,684 ✭✭✭macadam


    Another two days have passed so I take it "right away" also doesnt exist in EIRCOM, but I didmanage to speak with a nice Manager called Philip, who is doing something albeit slowly but he's working..


  • #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    macadam wrote: »
    Another two days have passed so I take it "right away" also doesnt exist in EIRCOM, but I didmanage to speak with a nice Manager called Philip, who is doing something albeit slowly but he's working..
    Hi macadam
    I have replied to your other post on this. I can see Al has escalated this to accounts as advised. I have chased with them this morning and am trying to track down Philip also. I hope to be back today with update.
    Tony


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