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Laya Health

  • 11-02-2015 12:50pm
    #1
    louised88
    Registered Users, Registered Users 2 Posts: 26 ✭


    Firstly, apologies if this in the wrong place, I wasn't sure where to post.

    Has anyone any experience with Laya healthcare? I called to cancel the auto-renew on my contract (it's finished at the end of this month).

    The rep on the phone said I needed to put it in writing and confirmed an email would be fine, so I sent off an email but haven't heard back. This was last Friday, I emailed again yesterday.

    I was just wondering has anyone done the same thing? Should I expect to hear back? I would like a confirmation that my email was received and my contract won't be auto-renewed. (I'm not overly worried, I can always ring again or cancel the direct debit myself, but I was wondering if I can expect to have to chase them over this.)


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Moved to Banking & Insurance & Pensions

    dudara


  • #3
    nearzero
    Registered Users, Registered Users 2 Posts: 266 ✭✭nearzero


    I cancelled with them this month but I did get a reply to my email - and then they wrote back & said they had processed the direct debits already, but it would be refunded. The direct debit went out & I emailed them again to say it had been processed & can they refund.

    Got a reply from them again saying it would be refunded so just waiting for that now.

    So I did get replies from them - maybe ring them & ask them for a response to the email?


  • #4
    louised88
    Registered Users, Registered Users 2 Posts: 26 ✭louised88


    Thanks for that! Yeah, I think I'll give them a ring after work in that case!


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