Bilbo Baggins broke my graphic card

pogcica

Hello clever people i need some advice,
I have a sapphire Tri-X R9 290X bought a few weeks ago,
last saturday i installed lego the hobbit thru Steam and my son played a couple of hours without problems(highest settings as far as i can remember) shut down normally.Later that evening PC would not boot to windows(8,1) kept restarting finally got an TDR error showing after windows tried to repair. got it started with onboard graphics then uninstalled catslyst drivers, Tried the graphic card again and it booted fine without drivers got the newest drivers from amd and it crashed again while installing,also tried older driver from the install disc same problem.
I changed the PSU it was a corsair 750 watt now its an 850watt model, i have reinstalled windows and its the same, im now using my old HD 6970 which installed fine. Is there anything else i can try before i send the 290x back?

Genghiz Cohen

Do you have another PC to try it in?

SterlingArcher

pogcica wrote: »

Hello clever people i need some advice,
I have a sapphire Tri-X R9 290X bought a few weeks ago,
last saturday i installed lego the hobbit thru Steam and my son played a couple of hours without problems(highest settings as far as i can remember) shut down normally.Later that evening PC would not boot to windows(8,1) kept restarting finally got an TDR error showing after windows tried to repair. got it started with onboard graphics then uninstalled catslyst drivers, Tried the graphic card again and it booted fine without drivers got the newest drivers from amd and it crashed again while installing,also tried older driver from the install disc same problem.
I changed the PSU it was a corsair 750 watt now its an 850watt model, i have reinstalled windows and its the same, im now using my old HD 6970 which installed fine. Is there anything else i can try before i send the 290x back?

Forget trying send it back. You have established it is the card.

deceit

pogcica wrote: »

Hello clever people i need some advice,
I have a sapphire Tri-X R9 290X bought a few weeks ago,
last saturday i installed lego the hobbit thru Steam and my son played a couple of hours without problems(highest settings as far as i can remember) shut down normally.Later that evening PC would not boot to windows(8,1) kept restarting finally got an TDR error showing after windows tried to repair. got it started with onboard graphics then uninstalled catslyst drivers, Tried the graphic card again and it booted fine without drivers got the newest drivers from amd and it crashed again while installing,also tried older driver from the install disc same problem.
I changed the PSU it was a corsair 750 watt now its an 850watt model, i have reinstalled windows and its the same, im now using my old HD 6970 which installed fine. Is there anything else i can try before i send the 290x back?

Just a note on this I've had issues with my 290x on the latest drivers, similar to yours, going back a version fixed it. Worth trying this first to see if it fixes your problem before you send it back. (First time I've had problems with drivers related to graphics cards so could be the same)

SterlingArcher

As deceit said, rollback pretty sure your CD driver would have been.

Where did you buy it?

pogcica

Just tried again, crashed rebooted a few times and windows tried repair and showed this Video_TDR_failure (ATIkmpag.sys)

bought from Komplett.dk

SterlingArcher

pogcica wrote: »

Just tried again, crashed rebooted a few times and windows tried repair and showed this Video_TDR_failure (ATIkmpag.sys)

bought from Komplett.dk

They have a forum on boards. Get in touch with them via here get all the info you need. I wouldn't hang around.

EoinHef

Was it an upgrade or part of a new rig?

If it was an upgrade what card did you have before it? And how did you remove the drivers for the older card?

pillphil

There's a program for uninstalling display drivers. Try that before you return it. I was having problems with my card last year, uninstalling the old drivers sorted it out.

Genghiz Cohen

pillphil wrote: »

There's a program for uninstalling display drivers. Try that before you return it. I was having problems with my card last year, uninstalling the old drivers sorted it out.

Driver Sweeper?

pogcica

new rig clean install and i have used DDR, formerly driver sweeper to remove the drivers in safe mode when trying different ones. i have sent a mail to komplett.dk describing my problem.

pillphil

Genghiz Cohen wrote: »

Driver Sweeper?

Display Driver uninstaller I think.

new rig clean install and i have used DDR, formerly driver sweeper to remove the drivers in safe mode when trying different ones. i have sent a mail to komplett.dk describing my problem.

sorry, missed that bit. That'll teach me to skim.

EoinHef

pogcica wrote: »

new rig clean install and i have used DDR, formerly driver sweeper to remove the drivers in safe mode when trying different ones. i have sent a mail to komplett.dk describing my problem.

Cool,thought it might be a driver remnant conflicting somewhere. Hopefully komplett will sort you out,best of luck with it.

deceit

i just tested a fresh build last night on win 8.1 had the same issue with same card as i had to rebuild. i had to go back to 14.9. 14.12 really is terrible i just cant get it working. i had to stop amd processes and remove amd folder after uninstall to get 14.9 on it

pogcica

komplett.dk agreed to take it back, I will post the outcome when i hear back from them.

@ deceit i tried various older drivers on a clean install without any luck.

Thanks for all the feedback and sugestions

D

pogcica

Hi all, Komplett.dk are sending me a replacement. description is just that it was defective DOA,although it did work for a few weeks prior to failing.
Anyway it was handled very well by Komplett.dk no fuss or bother and they have a very good return system,they paid for return postage so i am very happy with their service.

looking forward to getting my replacement so my son and i can give them orcs a good bashing.

Thanks again for your input

D