Delayed Ryanair flight compensation - December 2014

bodice ripper

I didn't know where else to ask this.

I was on a Ryanair flight in December that was delayed by four hours. We got handed sheets that said we were entitled to compensation, but the online form to claim compensation from Ryanair only has options if you cancelled the flight. There is no mention of this stipulation on the sheet we were handed:

http://www.ryanair.com/doc/faqs/eu261-ie.pdf


Anyone know how I should proceed?

Atlantic Dawn

http://www.aviationreg.ie/air-passenger-rights/delay.210.html

(c) delays of four hours or more in the case of all other flights.

The operating air carrier must provide care and assistance in the event of such delays. This must consist of the following:

Information: the air carrier shall provide a written notice setting out the rules for assistance in line with the Regulation. In addition, a sign must be displayed at the check-in area referring to air passenger rights under the Regulation.
Meals and refreshments shall be offered free of charge and in reasonable relation to the waiting time.
Hotel accommodation shall be provided where a stay of one or more nights becomes necessary, as well as transport between the hotel and the place of accommodation.
Communications: passengers shall be offered free of charge two telephone calls, telex or fax messages, or emails.
Reimbursement: where the flight delay is at least five hours, passengers shall be offered reimbursement within seven days of the full cost of the ticket at the price at which it was bought for the part or parts of the journey not completed. If however, the purpose of the journey is no longer attainable, then reimbursement must be offered for the part of the journey already made, e.g. a flight from Cork to Dublin will be reimbursed if the purpose of the flight was to travel on a connecting flight to London for a function at which attendance is no longer possible due to the delay. In addition there is a right to a return flight to the original point of departure where relevant. The right to reimbursement applies where the passenger decides not to travel as a result of the delay – it is not possible to travel and also claim reimbursement under the Regulation.

If the airline is unable to provide the above provisions free of charge, the airline should reimburse passengers for expenses incurred.