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Eircom eSecurity

  • 22-01-2015 9:09am
    #1
    jay93
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭


    Hiya signed upto the eSecurity last week online worked fine on windows 7 . Installed windows 10 tech preview and it's saying this program has compatibility issues and won't run for me.

    Is there anyway to cancel this security as it doesn't work for me anymore or do I have to keep it?


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jay93 wrote: »
    Hiya signed upto the eSecurity last week online worked fine on windows 7 . Installed windows 10 tech preview and it's saying this program has compatibility issues and won't run for me.

    Is there anyway to cancel this security as it doesn't work for me anymore or do I have to keep it?
    Hi jay93

    If you would like to PM me your eircom account number and email address I'll request this to be removed for you.

    Thanks
    Al


  • #3
    jay93
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    Thanks Al

    I'll send those onto you now :)


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jay93 wrote: »
    Thanks Al

    I'll send those onto you now :)

    I have not yet received a PM from you jay93 ?

    Thanks
    Al


  • #5
    jay93
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    Sorry Al forgot to send that to you I have sent it now thanks :)


  • #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jay93 wrote: »
    Sorry Al forgot to send that to you I have sent it now thanks :)
    Cheers jay93

    I'll get back to you as soon as I have an update on this
    Al


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  • #7
    jay93
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    eircom: Alan wrote: »
    jay93 wrote: »
    Sorry Al forgot to send that to you I have sent it now thanks :)
    Cheers jay93

    I'll get back to you as soon as I have an update on this
    Al
    Hiya Al

    Just checking to see if this was cancelled for me ? Thanks


  • #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jay93 wrote: »
    eircom: Alan wrote: »
    jay93 wrote: »
    Sorry Al forgot to send that to you I have sent it now thanks :)
    Cheers jay93

    I'll get back to you as soon as I have an update on this
    Al
    Hiya Al

    Just checking to see if this was cancelled for me ? Thanks
    Hi jay93

    Yes it has been removed from your account

    Thanks
    Al


  • #9
    jay93
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    eircom: Alan wrote: »
    Hi jay93

    Yes it has been removed from your account

    Thanks
    Al

    Hiya Al

    Just got my bill for this month and the esecurity is been charged to me for 3.24 can you check this for me.
    Thanks.


  • #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jay93 wrote: »
    eircom: Alan wrote: »
    Hi jay93

    Yes it has been removed from your account

    Thanks
    Al

    Hiya Al

    Just got my bill for this month and the esecurity is been charged to me for 3.24 can you check this for me.
    Thanks.
    Very sorry to hear this jay93

    I'll make sure your account is credited the amount for e security from when you first requested it's cease. I'll also request clarification why it has not been removed and of course arrange it to be completely taken off this time. I get back to you asap.

    Cheers
    Al


  • #11
    jay93
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    Thanks Al :) let me know if all goes well with removing it from the account :)


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  • #12
    jay93
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    Any update on this ?


  • #13
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jay93 wrote: »
    Any update on this ?
    Hi Jay,

    I am still awaiting final confirmation that it's been removed. The latest update of note I can offer you is that a credit of €23.91 has been added to your account for six months of eSecurity.

    I'll keep you posted

    Al


  • #14
    jay93
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    eircom: Alan wrote: »
    Hi Jay,

    I am still awaiting final confirmation that it's been removed. The latest update of note I can offer you is that a credit of €23.91 has been added to your account for six months of eSecurity.

    I'll keep you posted

    Al

    Thanks Al I'll check back with you in a couple of days if I don't hear anything back


  • #15
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jay93 wrote: »
    eircom: Alan wrote: »
    Hi Jay,

    I am still awaiting final confirmation that it's been removed. The latest update of note I can offer you is that a credit of €23.91 has been added to your account for six months of eSecurity.

    I'll keep you posted

    Al

    Thanks Al I'll check back with you in a couple of days if I don't hear anything back
    I'll make sure to keep you updates jay

    Al


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