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cancelling my account - is this correct

newwifey · 2015-01-21 16:00:13

Hi there I have decided to swap my phone and broadband to sky to reduce our outgoings. I called eircom today to cancel. I spoke to a man who took not of my intention to cancel and said it would take effect in 30 days. However, he said I did NOT need to email the cancellation dept or put my intention to cancel in writing.…

21-01-2015 4:00pm

#1

newwifey

Registered Users, Registered Users 2 Posts: 179 ✭✭

Join Date: July 2006

Posts: 133

Hi there
I have decided to swap my phone and broadband to sky to reduce our outgoings.
I called eircom today to cancel. I spoke to a man who took not of my intention to cancel and said it would take effect in 30 days.
However, he said I did NOT need to email the cancellation dept or put my intention to cancel in writing.
Is this correct? Can you check this out for me?
Many thanks

0

Comments

#2 21-01-2015 4:11pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

newwifey wrote: »

Hi there
I have decided to swap my phone and broadband to sky to reduce our outgoings.
I called eircom today to cancel. I spoke to a man who took not of my intention to cancel and said it would take effect in 30 days.
However, he said I did NOT need to email the cancellation dept or put my intention to cancel in writing.
Is this correct? Can you check this out for me?
Many thanks

Hi newwifey

In the case of changing to another provider it is the responsibility of the provider you are signing up with to arrange the take over of the existing service. If eircom fully closed down the account you would lose service and a lot of issues would arise as a result.

Thanks
Al

0
#3 21-01-2015 5:30pm

Ally Dick

Registered Users, Registered Users 2 Posts: 12,741 ✭✭✭✭

Join Date: October 2007

Posts: 12539

newwifey wrote: »

Hi there
I have decided to swap my phone and broadband to sky to reduce our outgoings.
I called eircom today to cancel. I spoke to a man who took not of my intention to cancel and said it would take effect in 30 days.
However, he said I did NOT need to email the cancellation dept or put my intention to cancel in writing.
Is this correct? Can you check this out for me?
Many thanks

I would advise you to write to them AND email them as well, so there can be no doubt. If you don't do this, they can easily "forget" your instructions

0
#4 21-01-2015 5:39pm

newwifey

Registered Users, Registered Users 2 Posts: 179 ✭✭

Join Date: July 2006

Posts: 133

Thanks for the replies
Al, can you confirm that I do NOT need to write or email eircom indicating my intention to switch to another provider?
Thanks

0
#5 22-01-2015 10:19am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

newwifey wrote: »

Thanks for the replies
Al, can you confirm that I do NOT need to write or email eircom indicating my intention to switch to another provider?
Thanks

Hi newwifey

If you are switching to another provider as advised below then no you do not. The other provider look after this for you.

Thanks
Al

0