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SEPA Direct Debit refund

Dell2009 · 2015-01-16 23:48:33

When filing out a SEPA dd refund form for a Vodafone direct debit that was incorrectly charged, do you complete an Option A or Option B refund claim?

16-01-2015 11:48pm

#1

Dell2009

Registered Users, Registered Users 2 Posts: 82 ✭✭

Join Date: January 2009

Posts: 72

When filing out a SEPA dd refund form for a Vodafone direct debit that was incorrectly charged, do you complete an Option A or Option B refund claim?

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Comments

#2 19-01-2015 10:16am

Bank of Ireland: Alison

Closed Accounts Posts: 1,060 ✭✭✭

Join Date: October 2013

Posts: 1045

Hi Dell2009

Thanks for contacting us here with your query.

If you require an investigation into this charge, we would recommend selecting option B.

Perhaps you have been in contact with Vodafone, they are aware of the incorrect charge, and you do not need us to investigate, just refund, you can select option A.

We hope this helps. Any further queries please feel free to ask.

Thanks
Alison

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