Want out of your eircom contract? Now's your chance

_Whimsical_

Eircom are increasing prices to residential customers in the region of 60 euro a year. If your bundle is affected you can cancel your contract without penalty within 30days. I'm going to consider it.

http://community.eircom.net/t5/Service-Updates-and/eircom-Price-Changes-14-01-2015/td-p/87014

What if I want to cancel?
Your custom is very important to us and we hope that you will continue to enjoy the great value services that eircom offers.

A more suitable plan may be available to help you stay within your bundled minutes. To discuss your options you can chat with a member of our Customer Care Team

However if you wish to downgrade or cancel you can call 1800 303 605. You can withdraw from your contract without penalty for 30 days after the issue date of the price change notice.

_Whimsical_

Anyone get a letter yet telling them their price is going up?

jeffk

Ours is up in April and dying to go to UPC as Im sick hearing efibre is live and now direct fed product is coming this year.

Ill give them a ring in a while and see whats the story

Xpro

I got the letter today too, but my contract is up anyways. Moving to UPC as eircoms broadband speeds for this day and age are appalling.

zl1whqvjs75cdy

Upc Internet is miles better but they have put up prices twice in a year. Mines costing 80 a month now. Started off at 60 a month.

Johnnio13

haven't received a letter.
But I find the e-fiber router a pile of s"ite. I have to constantly reboot the router because the speed will drop to below 10Mb. Paying for 50.
Can't wait to move.

Xpro

donkeyoaty0099 wrote: »

Upc Internet is miles better but they have put up prices twice in a year. Mines costing 80 a month now. Started off at 60 a month.

What package are you on?

jeffk

Just off the phone to Eircom.

You are free to cancel as they break the contract by changing the prices etc. You have to give them the usual 30 days,but no email or letter.

A final bill will come in and you have to ring them to refund the early cancellation fee

guil

jeffk wrote: »

Just off the phone to Eircom.

You are free to cancel as they break the contract by changing the prices etc. You have to give them the usual 30 days,but no email or letter.

A final bill will come in and you have to ring them to refund the early cancellation fee

So are they saying you have to pay the cancellation fee before they close the account? I Wouldn't be happy with that and would contact comreg, I'm sure they would see that as a penalty.

zl1whqvjs75cdy

Xpro wrote: »

What package are you on?

Don't know the official name but its standard UPC tv, 120mb internet and a phone line we dont use. If I wasn't renting I'd tell them to stuff it but I'd be without internet then until August as all the other operators want a 12 month contract.

jeffk

guil wrote: »

So are they saying you have to pay the cancellation fee before they close the account? I Wouldn't be happy with that and would contact comreg, I'm sure they would see that as a penalty.

According to the fella on the phone its on the account, you ring them and the cancel it.

Now how that works for direct debt I dont know, unless they take it and refund back to the bank when you call

AlanS181824

Eircom are already expensive as it is without them increasing their prices!

_Whimsical_

No letter for me. It'll be just typical if I am on a package that'll remain the same price.

jeffk

http://support.eircom.net/article/pricingupdate

Im amazed there isnt more people taking up this chance to get out of eircom penalty free

willycat

I will be leaving Eircom the same day I receive this letter. I HOPE I RECEIVE IT SOON SO I CAN GET RID OF THIS S H I T!

Outrageous how a company can provide this level of service to their customers and now tries to even charge them more for the same bad service. They can't even justify the money they're charging me for not delivering the service I am paying, and now they want to charge me more.

Joke of a company. Shouldn't exist on 21st century. 60€/month for an "up to 24 MB uncongested broadband" that most of times performs like a 1MB connection with the worst lag and ping latencies in the World. IN DUBLIN CITY CENTER!

Good bye Eircom!

Deagol

I'm in the area for the FTTH offerings for both ESB/Vodafone and Eircom. I'd like to cancel when this comes through but worried I could cut off my nose to spite my face

willycat

What do you exactly mean Deagol?

_Whimsical_

I got no letter at all this week so have presumed I wasn't affected. I contacted Eircom just to be sure to be sure and seems I'll be having a price hike too.
So if you get no letter don't presume you aren't affected and aren't eligible to leave your contract.

jeffk

_Whimsical_ wrote: »

I got no letter at all this week so have presumed I wasn't affected. I contacted Eircom just to be sure to be sure and seems I'll be having a price hike too.
So if you get no letter don't presume you aren't affected and aren't eligible to leave your contract.

Same for us, the fella on the phone said you should get a letter and we still haven't.

Worth a call to see and worse case if you cant or don't want to leave they might offer money off(I told them its speeds not price)

willycat

As the price increase is expected in a couple of months, it is possible that they are sending letters in different stages. I think you can still receive the letter. I am really expecting to receive it, I want to leave and never touch again anything related to Eircom.


But heh, you know, with Eircom you never know and you can never give anything for sure. So who knows who is going to receive this letter? If you call them 10 times, you're going to receive 10 different and sometimes even opposed answers, and maybe a couple of insults/rude words.

macyard

_Whimsical_ wrote: »

I got no letter at all this week so have presumed I wasn't affected. I contacted Eircom just to be sure to be sure and seems I'll be having a price hike too.
So if you get no letter don't presume you aren't affected and aren't eligible to leave your contract.

Does 30 days to cancel from once you get the letter or is there a set end date, atm I take I have no price hike

jeffk

Here is a link where you can select your plan and it will tell you if its increased or not

http://support.eircom.net/article/pricingupdate

_Whimsical_

macyard wrote: »

Does 30 days to cancel from once you get the letter or is there a set end date, atm I take I have no price hike

I think it's from the issue date of public notice, I'm not sure but I think they are saying price increases start across the board on a particular date. I wouldn't wait for a letter just in case. I spoke to two reps today(one wouldn't fully answer my query as I missed my account number). Both told me that every customer on every plan would be having an increase. My own is 3 Euro but given I'm "enjoying" less than 10mb on my 100mb connection I think it's a bit much.

macyard

_Whimsical_ wrote: »

I think it's from the issue date of public notice, I'm not sure but I think they are saying price increases start across the board on a particular date. I wouldn't wait for a letter just in case. I spoke to two reps today(one wouldn't fully answer my query as I missed my account number). Both told me that every customer on every plan would be having an increase. My own is 3 Euro but given I'm "enjoying" less than 10mb on my 100mb connection I think it's a bit much.

Cray, sky cannot change fibre customers to theirs yet till March was hoping for 30 days after the letter, might go to magnets no contract for 2 months till sky can convert fibre customers

_Whimsical_

macyard wrote: »

Cray, sky cannot change fibre customers to theirs yet till March was hoping for 30 days after the letter, might go to magnets no contract for 2 months till sky can convert fibre customers

Actually I think I was wrong, it sounds like it is 30 days after you get the letter and are personally notified. From the FAQ :

When will these charges show on my bill?
The changes will come into effect no sooner than 30 days from the date of your notification. The changes will be reflected in bills issued after 15th April 2015.

I'd still contact them to be positive though.

trixiebust

I signed up in August as a new e fibre customer, but have had nothing but problems with it.

My question is, since I had to sign up for line rental and line activation aswell, ( the line in my house was inactive )as a new customer would I still be able to cancel my contract and move my line rental and fibre to another company?

willycat

I signed in September and just received an email notification about this. So I will be happy to leave WITHOUT FEES and never come back.

gerrybbadd

I transferred over from NGB to eFibre in December. Sky tell me my bill has already been subject to the increases (?) So, looks like I can't cancel.

I'm going to have to double check this with them. Sky Fibre is looking quite attractive

realdanbreen

Is it possible to get broadband only without having to have a phone landline?

Bazideluxe

realdanbreen wrote: »

Is it possible to get broadband only without having to have a phone landline?

Seems like it IS!

With broadband speeds of up to 100Mbps, you get unlimited superfast fibre broadband without having to pay for a landline you don't need.

search for Vodafone SIMPLE BROADBAND (sorry, can not post the link here)

I am with Eircom for last 5 years and because it totally sucks in last 5 months am going for Vodafone this time!

willycat

Be careful bazideluxe, as Vodafone has a cap of 300GB / month, and if you go over you will pay (and it's not cheap!)

Bazideluxe

willycat wrote: »

Be careful bazideluxe, as Vodafone has a cap of 300GB / month, and if you go over you will pay (and it's not cheap!)

I know it is not cheap - they say 10 euros for 100GB when over 300GB/month...

My traffic is usually around the 300GB/month so I`ll be carefull and keep an eye on it...

Are they talking about downlooad or is it total traffic including upload? Did not find this in Vodafones`s T&C...

From Vodafone`s T&C:
Out of bundle broadband usage = €10.00 per 100GB used over 300GB allowance.

So does it mean I would have to go over 400GB/month to be charged at all? You know, they do not say 10c per GB or 1 euro for 10GB over the cap

Anyone knows?

willycat

Yes, check Vodafone forums. This was not being enforced until last summer. Since then, all contracts have this 300 GB cap, and whoever passes this limitation gets an extra charge of 10€ every 100 GB. And no, you will be charged for every extra GB, not only if you reach 400 GB.
,
And yes, this includes upload traffic, it's total traffic.

This is what is preventing me to switch to Vodafone, I am moving to Sky.

Bazideluxe

What about Sky then? Do they have any caps? Can not find much information about it...

They have two plans: (I have no fibre yet)
Sky Broadband Unlimited: Up to 24Mb download speed, totally unlimited usage
Sky Broadband Lite: Up to 24Mb download speed, 2GB monthly usage

Nice to see "totally unlimited usage" but then in their T&C they are talking about:

Acceptable use policy:
Irrespective of which Services you have subscribed to, our Acceptable Use Policy ("AUP") will apply to you and those who you allow to use Sky Talk and/or Sky Broadband.

And this could mean anything really. I remember I was with UPC years ago and they said they have NO FUP or CAPS right? After three months I have got a bill saying I have got over their INTERNAL traffic limit (250GB/month) and have to be charged for it (extra €80 that time).

skydish79

Just wondering if Vodafone and sky are using Eircom infrastructure, why would sky or Vodafone broadband be any quicker or more stable?

willycat

For usage, Sky is like Eircom, you have an Acceptable Use Policy or Fair Use Policy, but it's rarely enforced for 99% of the customers unless you do something really out of the average/illegal and they will call you only in these very abnormal cases (you running a server of something and/or using like 2000 GB / month or more, going through illegal stuff, etc). No charges and no specific maximum allowance. It's really unlimited, no usage limits, not like Vodafone.

UPC also removed this (actually they upgrade you to a higher plan if you use too much every month during some months).

Anyway, on Eircom a cap like this would be totally useless, as with the crappy service they provide no one on his so called "Uncongested" broadband could even be closer to that :P

willycat

skydish79 wrote: »

Just wondering if Vodafone and sky are using Eircom infrastructure, why would sky or Vodafone broadband be any quicker or more stable?

Problems in Eircom's broadband don't come from the infrastructure, but from the way they throttle and redirect your petitions and data. Eircom routes users through supercongested EU and UK nodes on peak times, resulting on terrible browsing experience, superhigh pings and a crappy experience.

The way every provider routes and throttles his clients it's only up to each of them, and has nothing to do with the current capability of the infrastructure.

Just as a self-explanatory example, I am paying for a VPN service, with servers around the globe. When I am having terrible Eircom's broadband performance during peak times, I turn on my VPN and I am fine, I can browse, watch videos on youtube and do whatever I want (probably gaming is the only thing I don't get improved).

If I turn my VPN off, I am back to lag and crappy superslow supercongested broadband.

So, it's Eircom's network fault, not the wires, not the infrastructure. I have friends who have switched to Vodafone or Sky and are quite happy. Peak times at Eircom are terrible, it might take you 30 minutes to download a 5MB update file for your antivirus.

_Whimsical_

I had decided to go UPC initially but now I see people with UPC starting threads about moving to eircom because the wifi range is so poor on their router etc and the "talk to upc " board hasn't made for heartening reading of late either.
It's very hard to decide where looks like a really good bet.

dalta5billion

_Whimsical_ wrote: »

I had decided to go UPC initially but now I see people with UPC starting threads about moving to eircom because the wifi range is so poor on their router etc and the "talk to upc " board hasn't made for heartening reading of late either.
It's very hard to decide where looks like a really good bet.

Poor WiFi range is solvable by using your own router. Eircom's crappy management of their interconnects on the other hand, is out of your control.

willycat

_Whimsical_ wrote: »

I had decided to go UPC initially but now I see people with UPC starting threads about moving to eircom because the wifi range is so poor on their router etc and the "talk to upc " board hasn't made for heartening reading of late either.
It's very hard to decide where looks like a really good bet.

WTF??? GO WITH UPC!!!! Before moving to my current apartment, I was having UPC 120MB Fibre, perfectly fine at all times, no peak times, no congestion, superlow ping on games ... Oh my God I miss UPC so much!!!

Wifi never gave me a single problem, and in case you'd have a problem with the wifi, just turn it off on your router and buy a 20€ access point, problem solved.

You're nuts if you want to go with Eircom while UPC is available for you. I would be on UPC but they don't have coverage here

UPC should be your first priority, if it's available there's no discussion, you should go with UPC. If UPC is not available, then we can start discussing about who's better, but if you can have UPC, don't even think on other options (and Eircom should be the last option in all cases).

odckdo

willycat wrote: »

You're nuts if you want to go with Eircom while UPC is available for you. I would be on UPC but they don't have coverage here

It all depends on what Eircom package you are on? The majority of people having problems with Eircom are on regular broadband who want high download speeds.

I have been with Eircom 12 years - dial up internet right through to now where I have eFibre at 85mbps/download. Never had a problem with Eircom. Any issue sorted straight away.

Eircom bill is going up for everyone so we all have the option to switch. The problem is when you read all the negative experiences on here which applies to all providers, it is a very difficult decision to make. Nobody wants to be stuck in an 18 month contract.

I have a choice between UPC and Vodafone if I want to switch but it is a hassle. I rang Vodafone customer service during the week a few times and got different information each time.

So between bad experiences from customers using the different providers and very poor customer service, I find it a hard decision to make whether to switch to save a few euros or to stick with a service that works very well for me. (btw, with Eircom increasing prices and loads of people jumping ship, it is very poor business by these companies in the mis-handling of potential new customers.)

I think I might wait till later in the year and see how everyone else gets on.

jeffk

Contract Change


We are writing to inform you of some amendments to your eircom service, which will come into effect no sooner than 30 days from the issue date of this email. These changes will be reflected in bills issued after 15th April 2015.


The changes are summarised as follows:

An increase to the monthly charge for your broadband bundle of between €3 and €5
An increase to the call set up fee and call rates for certain calls made outside of your voice plan allowance. These charges will only apply if you make these calls outside of the included minutes of your voice plan.
The Fixed SMS service, which is the ability to send text messages from your home phone and which may be included in your plan, will be withdrawn from 30th June 2015. It will not be possible to send or receive text messages via your home phone after this date. Certain security and alarm monitoring services may be impacted by this change and we would advise you to contact your alarm monitoring supplier for further information. This Fixed SMS service withdrawal does not affect the sending or receiving of text messages on mobile phones.
Please note that not all of these changes will apply to your account. To find out more please visit our website - you will need your plan name which can be found on page 3 of your latest eircom bill in the 'Charges for this period' section.

Your custom is very important to us and we hope that you will continue to enjoy the great value services that eircom offers. However if you wish you can downgrade or withdraw from your contract without penalty for 30 days after the issue date of this
email by calling 1800 303 605.

Yours sincerely.


Paul Doyle
Customer Operations Director

jeffk

Rang eircom as im 13 days in to my 30 day period.
They said im still good to go and leave the 19 without early cancel fee.

Strange how it took them 13 days to get an email to me and still no letter

Xpro

I changed to UPC aswell as my eircom contract finished.
I was with Eircom for 7 years, and I must say I never had any major bother.
I could still live with 8meg download speeds for what I wanted, but Eircoms upload speeds of 0.5meg brought it to an end for me.
To upload a 10min Youtube video I had to leave my pc on overnight as it was so slow. Absolute joke in this day and age!

You'll find all providers out there have their pros and cons, no matter where you go.

willycat

odckdo wrote: »

It all depends on what Eircom package you are on? The majority of people having problems with Eircom are on regular broadband who want high download speeds.

I have been with Eircom 12 years - dial up internet right through to now where I have eFibre at 85mbps/download. Never had a problem with Eircom. Any issue sorted straight away.

Eircom bill is going up for everyone so we all have the option to switch. The problem is when you read all the negative experiences on here which applies to all providers, it is a very difficult decision to make. Nobody wants to be stuck in an 18 month contract.

I have a choice between UPC and Vodafone if I want to switch but it is a hassle. I rang Vodafone customer service during the week a few times and got different information each time.

So between bad experiences from customers using the different providers and very poor customer service, I find it a hard decision to make whether to switch to save a few euros or to stick with a service that works very well for me. (btw, with Eircom increasing prices and loads of people jumping ship, it is very poor business by these companies in the mis-handling of potential new customers.)

I think I might wait till later in the year and see how everyone else gets on.

Of course if your current broadband connection is very good, fibre and works well at all times DON'T TOUCH A THING! Don't try to fix what's not broken, that's something you can apply everywhere on your life but it's specially true regarding broadband connections. You should not switch or change anything, as if you try most likely it will be broken/delayed/messed up by someone at any point (too many people and third party companies involved, so for sure someone is gonna make an error).

But on all other cases, UPC should be your first priority in Ireland. And Eircom the last.

gerrybbadd

So, I said i'd speak with Eircom again for the craic.

After having being told that, NO, your bill has already increased due to your eFibre contract starting in December, I was today told that YES! You will have an increase in April.

And I can expect to receive both an email AND a letter confirming this to me. I really hope this is the case, because there will be a cancellation phone call made rapidly!

willycat

Hey gerrybbadd, lucky you they got your call. I've been trying to cancel my Eircom account on 1901 and they hanged me up both times.

I WANT TO LEAVEEEEEEEEEEEEEE

gerrybbadd

willycat wrote: »

Hey gerrybbadd, lucky you they got your call. I've been trying to cancel my Eircom account on 1901 and they hanged me up both times.

I WANT TO LEAVEEEEEEEEEEEEEE

I'm getting them on the Chat now feature here

I got a second opinion again today - definitely going up in price. I have emails of the conversations as back up anyhow

willycat

An Eircom representative in Eircom "Talk to" forum, here in boards.ie, says that the call to 1901 is MANDATORY to cancel.

gerrybbadd

willycat wrote: »

An Eircom representative in Eircom "Talk to" forum, here in boards.ie, says that the call to 1901 is MANDATORY to cancel.

Well, that's going against what Eircom have on their website (i'm not surprised!)

"However if you wish to downgrade or cancel you can call 1800 303 605. You can withdraw from your contract without penalty for 30 days after the issue date of the price change notice."

http://support.eircom.net/article/pricingupdate

willycat

Actually, in the contract I signed with them they DON'T say I must call this number, just notify them about this (a call is not mandatory, according to the contract). Of course Eircom, as they always do, try to do whatever they want.

I think I'll be better contacting ComReg, that can force them to comply with their own signed contracts and rules.