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Would appreciate opionions on this..

  • 15-01-2015 10:33am
    #1
    jenyarns
    Registered Users, Registered Users 2 Posts: 5 ✭


    After spending the past week attempting to sign up for fibre broadband and numerous calls to eircom with none of their reps or tech being able to explain my issue.. I finally seem to have some kind of answer from the eircom board, which is the following:

    "I can confirm the most lines are connected to the exchange your line was connected to and it is not the exchange that is a matter if importance in the consideration of efibre availability but rather connection to the local cabinet.

    The name of the exchange your line was connected to was AUVG - which is the exchange serving that other lines which can get efibre.

    However,

    The availability of efibre is based on the rollout of fibre cabinets serving specific locations, unlike regular broadband where is available upon an enabled exchange.

    While I can confirm that a new line connection with eircom is free (although does hold a 12 month contract for monthly line rental of €25.78) I cannot confirm if your line will be able to hold efibre as until it's activated we cannot see if is served via the local cabinet in your area.
    This is one of the reasons that a line can only be provided under the terms of it's own merits - to make and receive telephone calls.

    Ultimately the position remains that while eircom can arrange reconnection of your line we cannot provide this line under any other terms or conditions beyond that already agreed and will remain unavailable to be able to guarantee efibre broadband. "

    .. My query now is, does this mean that in theory, I could actually sign up with, for example, Vodafone for regular broadband, new connection, get connected to the cabinet, call them back to upgrade to fibre and all going well, be up and running? Or would I have to stick to Eircom?
    There is 3 live cabinets in the area and closet is less then 100 metres away..
    I really don't want to get a phone contract, just broadband, so if i could, I would use a different company. My neighbor has efibre so 100% the cabinet is live but can it become 'full'?
    I was initially told I was running on a different exchange and this was the problem but then got the above explanation.


    Thank you in advance.


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