Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Good customer service feedback

  • 05-01-2015 10:59am
    #1
    Mandzhalas
    Registered Users, Registered Users 2 Posts: 453 ✭✭


    [font=arial, sans-serif]I would like to pass on a good feedback about one of your customer service representatives. I could not find email were i could send this, so I assumed that here would be the best place.[/font]
    [font=arial, sans-serif]He is Aidan from live webchat.[/font]
    [font=arial, sans-serif]I have had many chats online and on the phone with eircom customer representatives to solve my never ending problem. I have  always felt rushed and ended up transferred to 5 reps in one call and had to explain my problem again and again.
    Aidan has been proven to be most helpful person that I have contacted in eircom. All questions were replied instantaneously and accurately. Most importantly I didn't fell rushed as you normally do when contacting helpline.Extremely satisfied with this customer service representative.
    Can you make sure good feedback will be passed to his superiors
    Thanks
    [/font]


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Mandzhalas wrote: »
    [font=arial, sans-serif]I would like to pass on a good feedback about one of your customer service representatives. I could not find email were i could send this, so I assumed that here would be the best place.[/font]
    [font=arial, sans-serif]He is Aidan from live webchat.[/font]
    [font=arial, sans-serif]I have had many chats online and on the phone with eircom customer representatives to solve my never ending problem. I have  always felt rushed and ended up transferred to 5 reps in one call and had to explain my problem again and again.
    Aidan has been proven to be most helpful person that I have contacted in eircom. All questions were replied instantaneously and accurately. Most importantly I didn't fell rushed as you normally do when contacting helpline.Extremely satisfied with this customer service representative.
    Can you make sure good feedback will be passed to his superiors
    Thanks
    [/font]
    Hi Mandzhalas

    Your feedback is greatly appreciated and I will ensure it reaches Aidans department and Aidan himself.

    Thank you for you kind words.

    Al


Advertisement