Vodafone Contract

kleefarr

How long do I have to cancel a contract made with Vodafone over the phone? Is it one week or is it one month?

colm_mcm

14 days I reckon.

kleefarr

According to Citizens Information it's only a week. Bummer.
They have 18 months to sort out the Internet or I'm off. :mad:

colm_mcm

Distance selling has a 14 day cooling off period.
http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/distance_selling.html

kleefarr

Just over. Hey ho.

colm_mcm

Did they advise you of the cooling off period when you ordered?

kleefarr

Probably, not to certain.
Will give them 18 months to get it sorted out. Strange that things seem to have got worse since I agreed to a new contract. Very hard to keep a game going on xbox live.

kleefarr

I have been given a life line!!!

Vodafone have changed their T&Cs so I have time to cancel without penalty.

Have just been onto Eircom and they have said I can get 50mb efibre.

No brainer!!!!

colm_mcm

Make sure you can actually cancel. Not all packages have changed in price.

kleefarr

I got an email today telling me if I wanted to change or cancel to ring 1907.

Now deciding if I order eFibre now and then wait a few days to cancel Vodafone.

kleefarr

I have just checked the vodafone site and it also says I can get eFibre now.
I guess I will just have to ring them and find out which is going to be the best deal for me.

colm_mcm

If eircom have fibre, so do vodafone.

kleefarr

Well, after sitting on the phone for 35mins I got through to Vodafone CS only to be told that although fibre has been enabled, I will not be be able to get it until 18th March.
They have me logged for a call 18th March and I will then be told what I can and cannot get.

colm_mcm

When does your 30 days thing due to price change run out?

What deals are eircom doing for you?

kleefarr

30 days from 3-3-15. So I suppose 3-4-15.
Same price for both €55.
Eircom - Unlimited BB, 30 mins to All Iirsh mobiles and Free National phone calls
Vodafone - Unlimited BB, Free Irish mobile calls and all landline calls.

Going by their websites. So Vodafone have it on mobile calls. If they ring on the 18th and deliver, I will be happy.

colm_mcm

Eircom seems to be €25 for 6 months then €58

https://www.eircom.net/broadband/

kleefarr

Yep, just rushed a reply there.

Eircom - €25 for 6 months, unlimited up to 100Mb with Anytime local and national calls. €58 thereafter.

Vodafone - €25 for 3 months, unlimited up to 100Mb with Anytime local and national calls, unlimited anytime calls to all Irish mobiles. €55 thereafter.

Or Vodafone - €40 for 6 months unlimited fibre broadband, unlimited anytime calls to all Irish landlines. €45 thereafter.

Thinking that if Vodafone works out will go for the latter one.

Will see on the 18th.

kleefarr

Well, guess what?

No phone call. :mad:

colm_mcm

In utter shock here

kleefarr

Yeah, must admit I really was not expecting them to stick to what they said.
Will ring them in the morning.

kleefarr

Ok, called CS this morning.
Upgrade in action.
Next step, wait for engineer to contact me in next 48hrs.
They said my line could handle 50mbs.

SachaJ

Also if you don't need a landline don't pay for it. I used the new Vodafone T&C's to break from my BB & calls down to just BB. Saved me €17 a month as I never use the house phone.