Payment recieived placed on hold paypal

innthe

I sold a phone and the money has been placed on hold, buyer says he never received it though i have a tracking code which says it has been signed for,

Toxica

Sounds like he's trying to pull a fast one. Send PayPal the proof of delivery. Also, if this was sold on eBay and you are a new seller, PayPal hold onto your money for 21 days to protect the buyer (and probably eBay too).

innthe

Toxica wrote: »

Sounds like he's trying to pull a fast one. Send PayPal the proof of delivery. Also, if this was sold on eBay and you are a new seller, PayPal hold onto your money for 21 days to protect the buyer (and probably eBay too).

He said he never received an i6 (even though i sold a different phone to him) it was on donedeal, and that he sent me multiple messages which i never replied to (he didn't)

Toxica

innthe wrote: »

He said he never received an i6 (even though i sold a different phone to him) it was on donedeal, and that he sent me multiple messages which i never replied to (he didn't)

It's worth sending PayPal the proof of delivery and emails between you and the buyer if possible. Makes it more awkward if deal was done through phone/text message though. If you can do a screenshot of your ad so they know it's not an iPhone 6 that you sold him, as much information you can gather will all help your case.

TerrorFirmer

This is why I only deal in cash from DoneDeal. Too many dickheads trying to pull fast ones.

innthe

Toxica wrote: »

It's worth sending PayPal the proof of delivery and emails between you and the buyer if possible. Makes it more awkward if deal was done through phone/text message though. If you can do a screenshot of your ad so they know it's not an iPhone 6 that you sold him, as much information you can gather will all help your case.

Also the address he gave me was not his paypal verified one, i believed him as he had a lot of good feedback, will i automatically lose the case then since i mustn't have paypal seller protection ?

iwillhtfu

If you sent it through registered post which I assume you did. They would've asked you a value for insurance if you gave the correct value then it should be covered if the intended recipient didn't sign for it.

innthe

iwillhtfu wrote: »

If you sent it through registered post which I assume you did. They would've asked you a value for insurance if you gave the correct value then it should be covered if the intended recipient didn't sign for it.

yes it was signed for but a different name did so, i thought that was only if it was for the wrong address and not the wrong name for the signature?
Will the Gardai be able to force paypal to give me the money if i have all the needed evidence?

iwillhtfu

Well if it was addressed to someone and someone else signed for it the I'd assume an post are answerable. Did An Post provide any more detail of the person that signed for it. Does the buyer recognise the name of the person that signed for it? You've done everything you possibly could to ensure delivery so I can't see a reason for not being paid.

You might have to make an insurance claim and refund the buyer though if it is covered.

innthe

iwillhtfu wrote: »

Well if it was addressed to someone and someone else signed for it the I'd assume an post are answerable. Did An Post provide any more detail of the person that signed for it. Does the buyer recognise the name of the person that signed for it? You've done everything you possibly could to ensure delivery so I can't see a reason for not being paid.

You might have to make an insurance claim and refund the buyer though if it is covered.

I know he's a scammer so no point talking to him, yes i got his surname, and first name initial, he probably put a fake name on paypal, an post said it was delivered to the correct address so i can't get a refund they said, even though wrong person signed for it.

iwillhtfu

I suppose that makes sense in so far as you could send it to your mate and he signs a false name and you claim on insurance.

I'm not sure where you'd go so op that's a crap situation to be in.

Beano

innthe wrote: »

yes it was signed for but a different name did so, i thought that was only if it was for the wrong address and not the wrong name for the signature?
Will the Gardai be able to force paypal to give me the money if i have all the needed evidence?

the gardai will not get involved.

allthedoyles

innthe wrote: »

Also the address he gave me was not his paypal verified one, i believed him as he had a lot of good feedback, will i automatically lose the case then since i mustn't have paypal seller protection ?

Was all this good feedback on donedeal ?

innthe

Beano wrote: »

the gardai will not get involved.

do you mean for the paypal dispute, they won't help me get a refund on it?

Beano

innthe wrote: »

do you mean for the paypal dispute, they won't help me get a refund on it?

that is what i mean. that is a civil issue between you and paypal.

innthe

I just checked and the address isn't even real (the first line is a fake address), if i showed this to paypal would they side with me, or is for confirmed address only, even if the address is fake?

Beano

innthe wrote: »

I just checked and the address isn't even real (the first line is a fake address), if i showed this to paypal would they side with me, or is for confirmed address only, even if the address is fake?

if t he address is fake how was it delivered?

innthe

Beano wrote: »

if t he address is fake how was it delivered?

i meant his confirmed address

Beano

innthe wrote: »

i meant his confirmed address

that is very odd. have you mentioned this to paypal? it might convince them that he is a scammer and so they might side with you

innthe

It was sent to the correct area, but it was not signed by the correct name, can i make a claim?

Miaireland

If you are the sender of the item you can. The contract is between An post and the sender.

innthe

Miaireland wrote: »

If you are the sender of the item you can. The contract is between An post and the sender.

I wanted to confirm as I called them and they said it was delivered to the correct address and that i can't make a claim due to that, though the buyer has said he never recieved it and i don't have proof of his name signing it

Miaireland

Ask them to provide a copy of the signature. Also ask the buyer to look around the house as I have had the postman sign for packages for me and hid them in hedges in the garden, under bins etc.

Spocker

Registered Post only guarantees that a signature will be obtained when the item is delivered, which may not necessarily be the person its addressed to:

http://www.anpost.ie/AnPost/MainContent/Business+Customers/Sending+Mail/Security/Registered+Post.htm

If you want proof of who the item was sent to, then you need a Certificate of Postage, which you ask for when sending the item

Paulw

Spocker wrote: »

Registered Post only guarantees that a signature will be obtained when the item is delivered, which may not necessarily be the person its addressed to:

http://www.anpost.ie/AnPost/MainContent/Business+Customers/Sending+Mail/Security/Registered+Post.htm

From the link you posted, it says - "Recipient signature available online"

From the OPs post, the recipient did not sign for the package, someone else did. So, the intended recipient did not receive the package.

FionnanBurke

Surely recipient means the person who received the package, not necessarily the person that was supposed to receive the package?

innthe

I htink he's a scammer because he's not replying, he must have given me a fake name for that address, and don't have proof of his given name signing it, so he is getting a refund off paypal, which is why i wanted to know if i could get the amount of which i insured it for off an post (it is less than the value of the phone but better than nothing)

dudara

Moving this to Online Buying & Auctions - seems like a better fit at this stage.

dudara

recipio

Give all the info to Paypal. I have had two claims in the past, all successfully resolved. They give the buyer time to respond to queries which is a little frustrating but you should have it resolved in your favour.

GarIT

innthe wrote: »

I just checked and the address isn't even real (the first line is a fake address), if i showed this to paypal would they side with me, or is for confirmed address only, even if the address is fake?

If you don't send the goods to the address that paypal gave you, then you are not entitled to a refund through paypal. The contract you had with paypal was to send the item to the address that they have provided, sending the item to an alternate address at the sellers request is a breach of paypal's terms.

innthe

recipio wrote: »

Give all the info to Paypal. I have had two claims in the past, all successfully resolved. They give the buyer time to respond to queries which is a little frustrating but you should have it resolved in your favour.

It probably would be in my favour but as the guy below said it wasn't sent to the confirmed address so i doubt they will in that case

mickzer

dudara wrote: »

Moving this to Online Buying & Auctions - seems like a better fit at this stage.

dudara

Already here:
http://www.boards.ie/vbulletin/showthread.php?t=2057343313&goto=nextnewest&utm_source=nextthread&utm_medium=web&utm_campaign=showthreadlinks

SureYWouldntYa

Maybe somebody else that was home for them signed for it and this was the intention ? I've often had my parents sign stuff for me when not at home myself

innthe

Paypal emailed me about another thing i need to send them
"We need your help confirming your shipment was delivered to your buyer's address. We need proof of postage that clearly shows the address to which the package was delivered. Proof of postage is a physical document or online documentation from your shipping company that includes the shipping date and the address to which the package was sent. The documents must include a postmark or some other proof of acceptance. The most commonly accepted proof of postage is a copy of your shipping label that shows the postmark."
So to prove the address, i send paypal the delivery record from an posts website which shows the area it was delivered to? Is that all i'd need, or would i also need to send them the package before i sent it (with the buyer's address on it)
An post don't have the address on the receipt they gave you so how am i to prove that?

dudara

mickzer wrote: »

Already here:
http://www.boards.ie/vbulletin/showthread.php?t=2057343313&goto=nextnewest&utm_source=nextthread&utm_medium=web&utm_campaign=showthreadlinks

Thanks.

@OP - please do not post multiple threads on the same topic. I have now merged both of your threads together.

dudara

braddun

https://merchant.paypal.com/cgi-bin/marketingweb?cmd=_render-content&content_ID=merchant/fraud_prevention

Spocker

innthe wrote: »

Paypal emailed me about another thing i need to send them
"We need your help confirming your shipment was delivered to your buyer's address. We need proof of postage that clearly shows the address to which the package was delivered. Proof of postage is a physical document or online documentation from your shipping company that includes the shipping date and the address to which the package was sent. The documents must include a postmark or some other proof of acceptance.

This is the Certificate of Posting that I mentioned earlier

innthe

Spocker wrote: »

This is the Certificate of Posting that I mentioned earlier

Do the post office give you that after posting something? I thought the receipt would be enough as it also shows the date

Spocker

innthe wrote: »

Do the post office give you that after posting something? I thought the receipt would be enough as it also shows the date

Unfortunately not, you have to ask for it at the time of posting. The receipt you have only shows what you paid, and the tracking number, if any

innthe

If a parcel is sent to an an address with a name on it, shouldn't it only be allowed sign for and accept by the person whom its addressed to, or a family member at least?

Spocker

innthe wrote: »

If a parcel is sent to an an address with a name on it, shouldn't it only be allowed sign for and accept by the person whom its addressed to, or a family member at least?

I stand to be corrected here, but I don't think that's the case. For example, Registered Post sent to companies is often signed by the person in the mailroom. Parcel Motel works the same way, deliveries are signed for by the person in the loading dock, which is not the actual recipient