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Broadband

  • 02-12-2014 10:35am
    #1
    tialong
    Registered Users, Registered Users 2 Posts: 6 ✭


    Hi, how long does it take from ordering broadband to getting it?


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    tialong wrote: »
    Hi, how long does it take from ordering broadband to getting it?
    Hi tialong

    If a phone line is already active on an existing eircom account it usually takes up to 5 working days however if a line needs to be installed this can take up to 10 working days and then a further 5 working days for the broadband.

    If you would like to place an order please contact eircom sales on free phone 1800503303

    Thanks

    Al


  • #3
    tialong
    Registered Users, Registered Users 2 Posts: 6 ✭tialong


    Thanks
    I have a line, used to be with eircom, so five working days from ordering to having broadband?


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    tialong wrote: »
    Thanks
    I have a line, used to be with eircom, so five working days from ordering to having broadband?
    Five working days if the line is active and working yes,

    If its not active (not able to make and receive calls) it could take up to 15 days.

    Al


  • #5
    tialong
    Registered Users, Registered Users 2 Posts: 6 ✭tialong


    Well I ordered broadband on 17th November was supposed to be live yesterday though why it should have taken that long is beyond me and none of the customer care team have been able to answer that and I am still without broadband! This has been blamed on Christmas?? And weather????? Still waiting for several return calls.....


  • #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    tialong wrote: »
    Well I ordered broadband on 17th November was supposed to be live yesterday though why it should have taken that long is beyond me and none of the customer care team have been able to answer that and I am still without broadband! This has been blamed on Christmas?? And weather????? Still waiting for several return calls.....
    Sorry to hear this tialong

    Feel free to PM me your order number & I'll look in to this for you

    Al


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