Powering Rewards - Voucher code not accepted?!

adelcrowsmel

Hi there,

I am trying to redeem a €10 voucher at the moment and its not working for me.  I am getting the error below even though thats not making sense to me as I last redeemed a voucher on the 03/10/2014 and it had been appearing for the last while that I could apply another voucher today the 02/12/2014 - but yet it won't allow me to do so today.

Any help appreciated,
Thanks

Sorry! You have already used a SuperValu Real Reward voucher against this account. You can only use a voucher on this account every 60 days. You can view your redemption history on the "my transactions" page.

EI: Una

Hi adelcrowsmel,

If you private message us your email address and Electric Ireland account number, we will pass your query to the Rewards team and you will be updated ASAP.

Regards,
Una

adelcrowsmel

Electric Ireland: Una wrote: »

Hi adelcrowsmel,

If you private message us your email address and Electric Ireland account number, we will pass your query to the Rewards team and you will be updated ASAP.

Regards,
Una

Thanks Una, appreciate it, I will send a pm to you now

adelcrowsmel

Una,

I just tried redeeming the voucher again and it worked for me, so you can ignore my pm and no need to pass it onto the Rewards team.

Thanks for the help

EI: Una

Hi again adelcrowsmel,

Perfect. Thanks a lot for letting us know - glad to read there is no longer an issue with redeeming the voucher.

Una

KerryZ

Hi 

Im not sure im in the right page as im new here but I tried to use a voucher for a free icecream at supervalu and they said the code wasn't working. I just print it and went over the store, didn't use the voucher before. Is it possible to get a new code or would it be an issue with supervalu?

EI: Aoife

Hi KerryZ,

Thank you for getting in touch.

In order to look into this for you, we would require the following information:

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth or email address used for Powering Rewards
• Confirmation you are the account holder (a sentence stating this is sufficient)

If you have any other questions or queries, do let us know.

Thanks,
Aoife

________

KerryZ

Electric Ireland: Aoife wrote: »

Hi KerryZ,

Thank you for getting in touch.

In order to look into this for you, we would require the following information:

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth or email address used for Powering Rewards
• Confirmation you are the account holder (a sentence stating this is sufficient)
  
  

[*]

If you have any other questions or queries, do let us know.

Thanks,
Aoife

________

[*]
Hi I just PM you.. Thanks

EI: Aoife

Hi KerryZ,

Thank you for getting back to us. One of the team will be in touch as soon as they can.

Thanks,
Aoife

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