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UPC -horizon

DES440 · 2014-11-20 11:59:08

Upc customer for 10 years. Signed up to Horizon as they told me it would only be €2 a month more expensive. I was receiving loyalty discount at the time. They said I would need to sign up for another 12 months. Turns out discounts expired in November, so Horizon actually costing €12 a month more. Scam. Phoned them up but…

20-11-2014 11:59am

#1

DES440

Registered Users, Registered Users 2 Posts: 37 ✭

Join Date: September 2008

Posts: 30

Upc customer for 10 years. Signed up to Horizon as they told me it would only be €2 a month more expensive. I was receiving loyalty discount at the time. They said I would need to sign up for another 12 months.
Turns out discounts expired in November, so Horizon actually costing €12 a month more. Scam. Phoned them up but they wouldn't reinstate the discounts, even though they had told me it would only be €2 more expensive a month.
Always been a defender of UPC, but time to switch to Sky. Far more professional to deal with from what I have heard
Anyone else have similar experience of being mislead?

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Comments

#2 20-11-2014 12:31pm

former legend

Closed Accounts Posts: 5,309 ✭✭✭

Join Date: June 2013

Posts: 5236

Ask them for a recording of the call. If you were misled, it should be pretty clear.

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