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E-fibre Question

neacy69 · 2014-11-20 11:58:08

Hi Eircom I am currently connected to Smart Telecom (Digiweb) but I wish to get e-fibre from Eircom. My house is in a fibre enabled area but I keep getting told that e-fibre is not available to me. All of the surrounding areas and estates can get fibre but not me!! Can someone look into this for me and advise if i will…

20-11-2014 11:58am

#1

neacy69

Registered Users, Registered Users 2 Posts: 2,823 ✭✭✭

Join Date: December 2003

Posts: 2686

Hi Eircom

I am currently connected to Smart Telecom (Digiweb) but I wish to get e-fibre from Eircom. My house is in a fibre enabled area but I keep getting told that e-fibre is not available to me. All of the surrounding areas and estates can get fibre but not me!!

Can someone look into this for me and advise if i will ever get e-fibre?

Thanks

0

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#2 20-11-2014 12:26pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

neacy69 wrote: »

Hi Eircom

I am currently connected to Smart Telecom (Digiweb) but I wish to get e-fibre from Eircom. My house is in a fibre enabled area but I keep getting told that e-fibre is not available to me. All of the surrounding areas and estates can get fibre but not me!!

Can someone look into this for me and advise if i will ever get e-fibre?

Thanks

Hi neacy69

Please PM me your specific address and I'll have this looked in to

Thanks
Al

0
#3 21-11-2014 10:24am

neacy69

Registered Users, Registered Users 2 Posts: 2,823 ✭✭✭

Join Date: December 2003

Posts: 2686

Any update on this? I sent PM yesterday

0
#4 21-11-2014 12:59pm

eircom: Tony

Closed Accounts Posts: 2,226 ✭✭✭

Join Date: November 2009

Posts: 2166

neacy69 wrote: »

Any update on this? I sent PM yesterday

Hi neacy69, Al is off today, would you mind sending PM to me and I can get back to you today?
Tony

0
#5 21-11-2014 4:40pm

neacy69

Registered Users, Registered Users 2 Posts: 2,823 ✭✭✭

Join Date: December 2003

Posts: 2686

PM sent a while back to Tony..>Thanks tony!

0
#6 23-11-2014 11:38pm

neacy69

Registered Users, Registered Users 2 Posts: 2,823 ✭✭✭

Join Date: December 2003

Posts: 2686

Can someone update meet on this?

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#7 24-11-2014 12:10pm

neacy69

Registered Users, Registered Users 2 Posts: 2,823 ✭✭✭

Join Date: December 2003

Posts: 2686

Can someone update me on this?

0
#8 25-11-2014 9:15am

neacy69

Registered Users, Registered Users 2 Posts: 2,823 ✭✭✭

Join Date: December 2003

Posts: 2686

Can someone update me on this?

0
#9 25-11-2014 12:03pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

neacy69 wrote: »

Can someone update me on this?

Hi neacy69

I have had confirmation from efibre planning and the operatioal crews in your area that your specific estate will not qualify for efibre as lines are directly fed from the exchange. Efibre is delivered thorough cabinets but your lines do not flow through the cabinet. The best information I can offer you is that eircom are working on a new product that we hope to have available within 12 months.

Sorry I could not offer you better news and apologies for the delays neacy69

Thanks
Al

0
#10 26-11-2014 10:15am

neacy69

Registered Users, Registered Users 2 Posts: 2,823 ✭✭✭

Join Date: December 2003

Posts: 2686

eircom: Alan wrote: »

neacy69 wrote: »

Can someone update me on this?

Hi neacy69

I have had confirmation from efibre planning and the operatioal crews in your area that your specific estate will not qualify for efibre as lines are directly fed from the exchange. Efibre is delivered thorough cabinets but your lines do not flow through the cabinet. The best information I can offer you is that eircom are working on a new product that we hope to have available within 12 months.

Sorry I could not offer you better news and apologies for the delays neacy69

Thanks
Al

Hi Alan

Thanks for the reply.

Directly fed from the exchange? never heard of that before.....surely I should be getting better than the patchy 4mb connection I've been receiving then....

Thanks
Conor

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#11 26-11-2014 10:45am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

neacy69 wrote: »

eircom: Alan wrote: »

neacy69 wrote: »

Can someone update me on this?

Hi neacy69

I have had confirmation from efibre planning and the operatioal crews in your area that your specific estate will not qualify for efibre as lines are directly fed from the exchange. Efibre is delivered thorough cabinets but your lines do not flow through the cabinet. The best information I can offer you is that eircom are working on a new product that we hope to have available within 12 months.

Sorry I could not offer you better news and apologies for the delays neacy69

Thanks
Al

Hi Alan

Thanks for the reply.

Directly fed from the exchange? never heard of that before.....surely I should be getting better than the patchy 4mb connection I've been receiving then....

Thanks
Conor

I can't help with your speeds as your broadband is not provided by eircom neacy69

Although I can confirm speeds are dependent on distance from the exchange, best to contact your broadband provider about this.

Thanks
AL

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