Eircom control

kleefarr

So Eircom hold all the cards in regard to connections to premises etc?
I have often thought that Eircom might be the under lying cause why other providers often have so many internet problems.
Could Eircom be underhandedly affecting things to bring back customers to themselves?

I would not be surprised.

degsie

Time to remove the tinfoil hat methinks. If you have any proof of this then approach the regulator.

kaizersoze

kleefarr wrote: »

So Eircom hold all the cards in regard to connections to premises etc?
I have often thought that Eircom might be the under lying cause why other providers often have so many internet problems.
Could Eircom be underhandedly affecting things to bring back customers to themselves?

I would not be surprised.

No but the other providers may hint at that to divert attention away from the inadequacies of their own networks.

lucernarian

degsie wrote: »

Time to remove the tinfoil hat methinks. If you have any proof of this then approach the regulator.

I had to do just that in 2008 when eircom wholesale blocked an order from going ahead that I was making with another provider. The other provider wouldn't be told the reason so I had to complain to comreg about eircoms behaviour even though I wasn't their customer.

"Apparently" I had previously ordered something off BT Ireland, according to the ComReg mandarin who told me. I had never spoken to BT ireland at that point. So I contacted BT directly and they were very helpful. was put in touch with a manager who dealt with wholesale matters and also the residential sales manager. He confirmed that no details of me or my phone line existed on their database or anywhere. So they had to bring this up with comreg and comreg had to instruct eircom wholesale to allow orders on my line.

It was all very bizarre and to this day I have no idea what eircom wholesale were playing at. I know this is anecdotal but ComReg were aware of the case and it took nearly 2 months to resolve and another month before that of wasted and resubmitted orders.

kleefarr

kaizersoze wrote: »

No but the other providers may hint at that to divert attention away from the inadequacies of their own networks.

Ah, yes, of course. There is that.
I am really amazed about the quantity of internet complaints on both the Eircom support site and also the Vodafone support site.
If it weren't for the development of fibre, I would swear that broadband was going backwards in this country.

kleefarr

lucernarian wrote: »

I had to do just that in 2008 when eircom wholesale blocked an order from going ahead that I was making with another provider. The other provider wouldn't be told the reason so I had to complain to comreg about eircoms behaviour even though I wasn't their customer.

"Apparently" I had previously ordered something off BT Ireland, according to the ComReg mandarin who told me. I had never spoken to BT ireland at that point. So I contacted BT directly and they were very helpful. was put in touch with a manager who dealt with wholesale matters and also the residential sales manager. He confirmed that no details of me or my phone line existed on their database or anywhere. So they had to bring this up with comreg and comreg had to instruct eircom wholesale to allow orders on my line.

It was all very bizarre and to this day I have no idea what eircom wholesale were playing at. I know this is anecdotal but ComReg were aware of the case and it took nearly 2 months to resolve and another month before that of wasted and resubmitted orders.

Interesting. I also had a bizarre problem with Eircom in 2003.
For some reason, as I had told them that I was changing provider to BT, they decided to withhold my account number from BT when they requested it, thereby stalling the exchange process. Naturally we got a bit miffed at this, especially as we had a very young 1 year old baby at the time and this let us without a home phone for sometime. I think it took about 3 months to eventually get reconnected.

ED E

kleefarr wrote: »

Ah, yes, of course. There is that.
I am really amazed about the quantity of internet complaints on both the Eircom support site and also the Vodafone support site.
If it weren't for the development of fibre, I would swear that broadband was going backwards in this country.

Theyre support sites. People dont post to say "oh my service is working 100% thanks guys", they post when theres a problem.

kleefarr

ED E wrote: »

Theyre support sites. People dont post to say "oh my service is working 100% thanks guys", they post when theres a problem.

Yes Ed, they are support forums, agreed. I suppose I should have said "I have noticed a lot more requests for connection problems."

Mayo Yid

kleefarr wrote: »

Yes Ed, they are support forums, agreed. I suppose I should have said "I have noticed a lot more requests for connection problems."

Yes, because they have a new popular product

kleefarr

Mayo Yid wrote: »

Yes, because they have a new popular product

That seems to be screwing up everyone else's internet. lol

degsie

kleefarr wrote: »

That seems to be screwing up everyone else's internet. lol

I'd appreciate some views and opinions on the situation I'm in, please

I take a broadband service only from Eircom (mainly because I want a broadband only invoice for work purposes) and a landline from a different provider - UTV, which has been sold to Vodafone

eFibre is in our area and I want to take advantage of the free upgrade. However, after a bit of being passed around Eircom, I am being told that to get the broadband upgrade, I need to change my landline provider over to Eircom. I haven't had what I consider to be a proper answer to this - the one given is along the lines that the phone needs to come down the fibre, too, and that necessitates my move to Eircom. 18 month contract, don't you know

That doesn't sound right to me. Any ideas, please??

ED E

[Deleted User] wrote: »

I'd appreciate some views and opinions on the situation I'm in, please

I take a broadband service only from Eircom (mainly because I want a broadband only invoice for work purposes) and a landline from a different provider - UTV, which has been sold to Vodafone

eFibre is in our area and I want to take advantage of the free upgrade. However, after a bit of being passed around Eircom, I am being told that to get the broadband upgrade, I need to change my landline provider over to Eircom. I haven't had what I consider to be a proper answer to this - the one given is along the lines that the phone needs to come down the fibre, too, and that necessitates my move to Eircom. 18 month contract, don't you know

That doesn't sound right to me. Any ideas, please??

Sort of. At the moment you can unbundle the line at the exchange and have any provider push a dial tone and any other push a dsl signal.

If you were to have Vodafone at the AXE and eircom at the cabinet it in theory could work, but I suspect your line might have been moved onto BT kit in the exchange(others might know). Then they can't introduce eircom kit halfway down the line.

Why not move all services to vodafone fibre?