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Was told I am getting 60eu Credit, but still charged this month.

ShadowHearth · 2014-11-14 11:05:26

Hello. A few weeks ago I called customer support as I was billed over 100eu in one month. When I called I got it sorted, reason was, that I was over charged 60eu for a modem I never got. They could not refund it, but told me that I am getting 60eu credit. I was all happy with that until I checked my account and sow that I…

14-11-2014 11:05am

#1

ShadowHearth

Registered Users, Registered Users 2 Posts: 22,929 ✭✭✭✭

Join Date: June 2008

Posts: 22656

Hello.

A few weeks ago I called customer support as I was billed over 100eu in one month. When I called I got it sorted, reason was, that I was over charged 60eu for a modem I never got. They could not refund it, but told me that I am getting 60eu credit.
I was all happy with that until I checked my account and sow that I got billed this month again... So what happened to 60eu credit?

Can anyone loook in to this for me please?

0

Comments

#2 14-11-2014 12:54pm

ShadowHearth

Registered Users, Registered Users 2 Posts: 22,929 ✭✭✭✭

Join Date: June 2008

Posts: 22656

No help? Can I at least get my home phone number as I never use landline and dont have it written down, but Eircom customer support always asks for it... Just tell me who do I pm my account number.

0
#3 14-11-2014 12:58pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

ShadowHearth wrote: »

Hello.

A few weeks ago I called customer support as I was billed over 100eu in one month. When I called I got it sorted, reason was, that I was over charged 60eu for a modem I never got. They could not refund it, but told me that I am getting 60eu credit.
I was all happy with that until I checked my account and sow that I got billed this month again... So what happened to 60eu credit?

Can anyone loook in to this for me please?

Hi ShadowHearth

Sorry to hear this, please PM your account number & I'll investigate.

Thanks
Al

0
#4 14-11-2014 3:09pm

ShadowHearth

Registered Users, Registered Users 2 Posts: 22,929 ✭✭✭✭

Join Date: June 2008

Posts: 22656

Got it sorted thanks to Alan. As always, great Cutomer support from Eircom Boards.ie staff!

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#5 14-11-2014 3:24pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

ShadowHearth wrote: »

Got it sorted thanks to Alan. As always, great Cutomer support from Eircom Boards.ie staff!

Thanks ShadowHearth

Just got back to your recent Dm there too..

AL

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