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Can you assist with a line activation that appears to have fallen between the stools?

  • 11-11-2014 1:48pm
    #1
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭


    Hi,

    Eircom tech connected my line over a month ago, possibly 5 weeks, calls can be made in but not outwards
    Tech said he would file paperwork that evening and line should activate in 24 hours or so

    The line is still not activated.

    Can you sort this before I invest precious time with Comreg?

    Thanks in advance.


Comments

  • #2
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    my friend wrote: »
    Hi,

    Eircom tech connected my line over a month ago, possibly 5 weeks, calls can be made in but not outwards
    Tech said he would file paperwork that evening and line should activate in 24 hours or so

    The line is still not activated.

    Can you sort this before I invest precious time with Comreg?

    Thanks in advance.
    Hi my friend

    I will certainly do my best to look into this for you. Can you send me a PM with the Order no. or Account no. and I will look for an update on thsi for you.

    thanks
    Colm


  • #3
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭my friend


    eircom: Colm wrote: »
    Hi my friend

    I will certainly do my best to look into this for you. Can you send me a PM with the Order no. or Account no. and I will look for an update on thsi for you.

    thanks
    Colm

    Hi Colm,
    I PM'd you right after you posted this, nothing from you in my inbox, can you confirm if you received my PM? Thanks


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    my friend wrote: »
    eircom: Colm wrote: »
    Hi my friend

    I will certainly do my best to look into this for you. Can you send me a PM with the Order no. or Account no. and I will look for an update on thsi for you.

    thanks
    Colm

    Hi Colm,
    I PM'd you right after you posted this, nothing from you in my inbox, can you confirm if you received my PM? Thanks
    Hi my friend

    If Colm has not got back to you yet can you please PM me the details (and a contact number for you) and I will get back to you as soon as possible.

    Thanks
    Al


  • #5
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭my friend


    eircom: Alan wrote: »
    Hi my friend

    If Colm has not got back to you yet can you please PM me the details (and a contact number for you) and I will get back to you as soon as possible.

    Thanks
    Al

    I PM'd Colm on 11/11/14
    No response or even an acknowledgment

    1 week today.

    I will PM you now Alan.


  • #6
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭my friend


    Alan,

    PM sent.

    Look forward to your response, thanks in advance.


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  • #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    my friend wrote: »
    Alan,

    PM sent.

    Look forward to your response, thanks in advance.
    Hi my friend

    Thanks for you PM,

    We are not permitted access to your account or have viewing rights on any of the detail on your order I'm sorry to confirm.

    It is the responsibility of you your current provider to provide you with an update of their current position on your case by which they obtain this information from eircom wholesale.

    Comreg will be able to clarify this for you if you wish to contact them - it may also speed up Vodafone's efforts. They can be contacted on 1890229668

    Apologies for the inconvenience and I'm sorry we cannot help.

    Al


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