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Boru stoves ..... Customer service ?

Cahanboy · 2014-11-09 22:13:27

Hi, I had a Boru Fiachra Insert installed 12 months ago but the heat output has been very disappointing. Has anyone else had a similar experience with the insert's and what is Boru's aftermarket customer service like ?

09-11-2014 10:13pm

#1

Cahanboy

Registered Users, Registered Users 2 Posts: 5 ✭

Join Date: June 2014

Posts: 2

Hi, I had a Boru Fiachra Insert installed 12 months ago but the heat output has been very disappointing. Has anyone else had a similar experience with the insert's and what is Boru's aftermarket customer service like ?

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Comments

#2 11-11-2014 7:45am

Sanchez83

Closed Accounts Posts: 277 ✭✭

Join Date: January 2013

Posts: 275

More often than not a stoves poor performance is not the fault of the stove.
Was the room heat required calculated correctly?
Is your chimney draught excessive and stealing the heat?
Is your fuel quality good?
Has the fitter fitted the stove correctly?
These should be the first questions to be answered before Boru customer service need to be contacted IMO.

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