iPhone 5S - Screen Popping

The One Who Knocks

I purchased an iPhone 5S last December without any additional applecare or anything that as it wasn't direct from apple.

I've dropped it the odd time and it has a few hairline scratches as well as a chip or two around the sides, nothing major.

Recently I've noticed that the upper right corner of the screen makes a popping sound when pushed and it appears to be bulging out a little bit.

It looks very similar to these pics:






So basically I'm wondering where do I stand on this?

I have a feeling that it's going to get worse, would I be entitled to a repair/replacement? Or would apple say it happened as a result of dropping it?

Thanks,

guil

Post pics of it. The fact that it's cracked will more than likely void the warranty

The One Who Knocks

guil wrote: »

Post pics of it. The fact that it's cracked will more than likely void the warranty

I'll get pics up later, there's actually no cracks on it just hairline scratches that you could barely see, only when the light hits it at the right angle. As for the chipped corner, it looks fairly similar to this:

Cee-Jay-Cee

I had the exact same problem with my 5S. It was 7 months old so I took it to the apple shop in Belfast and they replaced it there and then. That was last June, the exact same thing is now happening to the replacement phone. I'm heading to Belfast in two weeks and will be booking into the Genius Bar to get another...hopefully.

It's a very very common problem with the 5S.

The One Who Knocks

Cee-Jay-Cee wrote: »

I had the exact same problem with my 5S. It was 7 months old so I took it to the apple shop in Belfast and they replaced it there and then. That was last June, the exact same thing is now happening to the replacement phone. I'm heading to Belfast in two weeks and will be booking into the Genius Bar to get another...hopefully.

It's a very very common problem with the 5S.

That's reassuring,

I know it's more than likely nothing to do with the fact that it has been dropped because it hasn't slipped in a few months, this issue seems to be fairly recent.

I might venture up myself and see what they say.

Thanks,

RoryMurphyJnr

Exact same thing happened to my 5S.
Sent to Apple for repair got a replacement.
Excellent service just contact their support.
Took about 10 days all told

The One Who Knocks

RoryMurphyJnr wrote: »

Exact same thing happened to my 5S.
Sent to Apple for repair got a replacement.
Excellent service just contact their support.
Took about 10 days all told

Would it matter that I didn't buy it direct from Apple.ie?

RoryMurphyJnr

Shouldn't do, I bought mine in the carphone warehouse

The One Who Knocks

RoryMurphyJnr wrote: »

Shouldn't do, I bought mine in the carphone warehouse

Ah okay, did they ask for receipt or anything?

Oh and did you have apple care or just the usual warranty?

RoryMurphyJnr

Just had the usual warranty, didn't ask for a receipt

The One Who Knocks

Wow that was my first time using Apple support and I'm amazed! It was actually an enjoyable experience organsing a replacement!

invicta

Same thing here! Bought in an upgrade last Dec.The screen just popped up about a month ago. Sent it back to Apple in Dublin and got a new phone(insurance).
Only gripe is,was waiting 19 days for replacement.

guil

invicta wrote: »

Same thing here! Bought in an upgrade last Dec.The screen just popped up about a month ago. Sent it back to Apple in Dublin and got a new phone(insurance).
Only gripe is,was waiting 19 days for replacement.

Should of sent it to Apple. 7 day turnaround from the day ups collect it.