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Download speed

  • 06-11-2014 9:46pm
    #1
    GJMMW
    Registered Users, Registered Users 2 Posts: 13 ✭


    Hello,

    I got home phone and eFibre installed on Tuesday, the connection ranges between 20mbps and 37mbps this is fine as I was told that the max in my area would was 50mbps. However when I try to download a file from the web I am getting a download speed of 12kbps so a 116mb file is due to take nearly 3 hours. I also downloaded a 54 minute episode with my Sky Plus box and it took several hours, how can this be the case? I have run speed tests and everything as I said is working albeit with the varying speeds mentioned above but when I go to download anything it is taking ages. Any help would be appreciated.

    G.


Comments

  • #2
    eircom: Aisling
    Closed Accounts Posts: 101 ✭✭eircom: Aisling


    GJMMW wrote: »
    Hello,

    I got home phone and eFibre installed on Tuesday, the connection ranges between 20mbps and 37mbps this is fine as I was told that the max in my area would was 50mbps. However when I try to download a file from the web I am getting a download speed of 12kbps so a 116mb file is due to take nearly 3 hours. I also downloaded a 54 minute episode with my Sky Plus box and it took several hours, how can this be the case? I have run speed tests and everything as I said is working albeit with the varying speeds mentioned above but when I go to download anything it is taking ages. Any help would be appreciated.

    G.

    Hi GJMMW

    Would you like to send me on a pm with your tele no & I will look into this for you.

    Thanks

    Ash


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