eFibre in Dun Laoghaire - cabinet ROC1_034

stannman

Hi

although this area has been eFibre enabled for a long time, there seems to be a delay with cabinet ROC1_034.

I've been calling every month to try to get an update, to no avail. Do you have any indication when this cabinet might become active?

Expected to be located right outside Rathdown School, so they may have a dependency on this too.

We don't have UPC in our area, so no other options for fast broadband available.

Thanks for your help
Stan

eircom: Alan

stannman wrote: »

Hi

although this area has been eFibre enabled for a long time, there seems to be a delay with cabinet ROC1_034.

I've been calling every month to try to get an update, to no avail. Do you have any indication when this cabinet might become active?

Expected to be located right outside Rathdown School, so they may have a dependency on this too.

We don't have UPC in our area, so no other options for fast broadband available.

Thanks for your help
Stan

Hi stannman

There is still yet to be an agreed action date for this cabinet (including others in the area too eg 36 & 37)


I contacted efibre planning for an approximate time frame and while they could not offer me much information they did suggest that it may extend to early to mid 2015 before ROC_34 is activated.


Thanks
Al

stannman

Okay - thanks very much for checking, Alan!

eircom: Alan

stannman wrote: »

Okay - thanks very much for checking, Alan!

No worries stannman

Al

stannman

Hi

now 6 months later - can you please provide an update on cabinet ROC1_034?

Still not installed but would be great to get an ETA.

Many thanks
Stan

eircom: Alan

stannman wrote: »

Hi

now 6 months later - can you please provide an update on cabinet ROC1_034?

Still not installed but would be great to get an ETA.

Many thanks
Stan

Hi stannman

There has yet to be an agreed date of launch for ROC1_034. I'm aware that previous indications suggested mid 2015 however it is now evident that expectations have been pushed back to late 2015 - I'm genuinely sorry I can't offer better news or specific dates yet Stanman.

Thanks
Al

stannman

Thanks for the update, Al.

Please let us know if there's anything we can do to expedite.

eircom: Alan

stannman wrote: »

Thanks for the update, Al.

Please let us know if there's anything we can do to expedite.

No worries stanman

Al

chrish0001

Looks like there's something happening for ROC1_034. I saw a new cabinet outside Rathdown school in the last few days. There's one large green cabinet and beside it what looks like the concrete foundations for a smaller cabinet (typically used for eircom fiber installations).

Chris.

stannman

chrish0001 wrote: »

Looks like there's something happening for ROC1_034. I saw a new cabinet outside Rathdown school in the last few days. There's one large green cabinet and beside it what looks like the concrete foundations for a smaller cabinet (typically used for eircom fiber installations).

Chris.

Thanks very much for flagging this, Chris - looks promising alright - hopefully they'll hook it up without too much delay.

I also noticed there's some graffiti across the top already - didn't take long... 

chrish0001

Yes - saw the graffiti too!

I guess the reason this installation has taken so long is that almost everyone around here is on UPC. We moved into the area from Killiney Ave. where we had 50Mbps from the eircom fiber network. I assumed Glenageary would be the same when I signed up for the same service here and was shocked to discover that I could only get ~2Mbps down (as fiber hadn't been deployed in our immediate area). I really hope this changes for the better soon!

eircom: Alan

chrish0001 wrote: »

Yes - saw the graffiti too!

I guess the reason this installation has taken so long is that almost everyone around here is on UPC. We moved into the area from Killiney Ave. where we had 50Mbps from the eircom fiber network. I assumed Glenageary would be the same when I signed up for the same service here and was shocked to discover that I could only get ~2Mbps down (as fiber hadn't been deployed in our immediate area). I really hope this changes for the better soon!

Hi vinniemac

I'll request an update on this and get back to you as soon as I have more information

Thanks
Al

stannman

chrish0001 wrote: »

Yes - saw the graffiti too!

I guess the reason this installation has taken so long is that almost everyone around here is on UPC. We moved into the area from Killiney Ave. where we had 50Mbps from the eircom fiber network. I assumed Glenageary would be the same when I signed up for the same service here and was shocked to discover that I could only get ~2Mbps down (as fiber hadn't been deployed in our immediate area). I really hope this changes for the better soon!

Yeah - I get about ~6Mbps down but still very limited.

Would love to have UPC as an option, but our stretch of the Upper Glenageary Road was never cabled by UPC (or NTL or Cablelink...), so this has never been available as an alternative. Any time I spoke with UPC, message has always been there are no plans to install fresh cable if it wasn't cabled originally, unfortunately.

stannman

Hi Alan - any update to report?

stannman

New fibre cabinet was added here this week.

Eir reps - do you have an ETA on when this cabinet will go live now that it's physically installed?

chrish0001

Yes - I also noticed that the second Fibre cabinet is now in place outside Rathdown School. It would be nice to get an update on when this is going to be put into service. Any news Eir people?

eir: Tracey

stannman wrote: »

New fibre cabinet was added here this week.

Eir reps - do you have an ETA on when this cabinet will go live now that it's physically installed?

Hi stannman, 

I've checked this for you and I'm afraid we have no leadtime as of yet. I've checked our current roll out file and you it's not on this, which it seems it won't be in the near future. The next file is due in a few months time, feel free to check back with us then.

I'm sorry it's not better news.

Thanks

Tracey 

stannman

Radio silence...

Eir reps - can you please look into this?

I phoned up customer service, but all I got was "you'll get a letter through your letter box when it's ready".

Not sure why plans need to be so opaque.

eircom: Alan

stannman wrote: »

Radio silence...

Eir reps - can you please look into this?

I phoned up customer service, but all I got was "you'll get a letter through your letter box when it's ready".

Not sure why plans need to be so opaque.

Hi stannman

I fully understand why you would feel this way but there is genuinely no specific planned date for launch although I have contacted field operations who feel that it will likely be early to mid 2016 - that's an approximation and can change but hopefully not.

Cheers
Al

eircom: Alan

stannman wrote: »

Radio silence...

Eir reps - can you please look into this?

I phoned up customer service, but all I got was "you'll get a letter through your letter box when it's ready".

Not sure why plans need to be so opaque.

Hi stannman

I fully understand why you would feel this way but there is genuinely no specific planned date for launch although I have contacted field operations who feel that it will likely be early to mid 2016 - that's an approximation and can change but hopefully not.

Cheers
Al

eircom: Alan

stannman wrote: »

Radio silence...

Eir reps - can you please look into this?

I phoned up customer service, but all I got was "you'll get a letter through your letter box when it's ready".

Not sure why plans need to be so opaque.

Hi stannman

I fully understand why you would feel this way but there is genuinely no specific planned date for launch although I have contacted field operations who feel that it will likely be early to mid 2016 - that's an approximation and can change but hopefully not.

Cheers
Al

eircom: Alan

stannman wrote: »

Radio silence...

Eir reps - can you please look into this?

I phoned up customer service, but all I got was "you'll get a letter through your letter box when it's ready".

Not sure why plans need to be so opaque.

Hi stannman

I fully understand why you would feel this way but there is genuinely no specific planned date for launch although I have contacted field operations who feel that it will likely be early to mid 2016 - that's an approximation and can change but hopefully not.

Cheers
Al

eircom: Alan

stannman wrote: »

Radio silence...

Eir reps - can you please look into this?

I phoned up customer service, but all I got was "you'll get a letter through your letter box when it's ready".

Not sure why plans need to be so opaque.

Hi stannman

I fully understand why you would feel this way but there is genuinely no specific planned date for launch although I have contacted field operations who feel that it will likely be early to mid 2016 - that's an approximation and can change but hopefully not.

Cheers
Al

chrish0001

Hi Al,
This is really disappointing.

Referring to your update from Nov 2015:


"I contacted efibre planning for an approximate time frame and while they could not offer me much information they did suggest that it may extend to early to mid 2015 before ROC_34 is activated."

Can we know the reason for the ongoing delay for this particular cabinet?

It seems that there's a certain lack of joined up thinking when there are cabinets being installed like this maybe 9 mths to 1 year before they're "planned" to be put into service. 

Thanks,

Chris.

eir: Alan

chrish0001 wrote: »

Hi Al,
This is really disappointing.

Referring to your update from Nov 2015:


"I contacted efibre planning for an approximate time frame and while they could not offer me much information they did suggest that it may extend to early to mid 2015 before ROC_34 is activated."

Can we know the reason for the ongoing delay for this particular cabinet?

It seems that there's a certain lack of joined up thinking when there are cabinets being installed like this maybe 9 mths to 1 year before they're "planned" to be put into service. 

Thanks,

Chris.

I'm sorry chris but due to such delays that is why I would I cannot offer specific dates or timeframes.

I can't offer you reasons for the delays - ultimately such infrastructural and network details are not available to the public or available to request.

Thanks
AL

chrish0001

Hey Stannman,
Some good news maybe!

Cycling past Rathdown School this morning (Sunday), there were 3 Eir technicians working on the cabling right next to the new fiber cabinet. I got off my bike and asked them if I should have reason for optimism. They told me that fiber should be available from this cabinet in approx. 2-3 weeks. 

Now this is obviously completely at odds with the update above - but then why would Eir have 3 technicans out on a Sunday morning (presumably on double time) if the plan was to activate this in 9 months time?!

So fingers crossed!

Chris.

chrish0001

Also there's an update on the "Where and When Fibrerollout" website:

ROC1_034
Fibre Build commenced - completion work is in progress

eir: Alan

chrish0001 wrote: »

Also there's an update on the "Where and When Fibrerollout" website:

ROC1_034
Fibre Build commenced - completion work is in progress

Hi chrish0001

The latest information on this from our Networks team is that the estimated timeframe is still early to mid '16. I don't know why you were advised 2 or 3 weeks and Obviously I genuinely hope it's done sooner but that's the official indication eir networks can currently offer on this right now.

Al

stannman

The other change I noticed this week is that when I key in my address or phone number at the efibre.ie web site, it now says "Good news! eir Fibre is coming to your area" where it used to say it's not yet available in your area.


Hopefully this means it's coming sooner than 2016...

eir: Alan

stannman wrote: »

The other change I noticed this week is that when I key in my address or phone number at the efibre.ie web site, it now says "Good news! eir Fibre is coming to your area" where it used to say it's not yet available in your area.


Hopefully this means it's coming sooner than 2016...

Hi stannman

As I mentioned - I genuinely hope it does but I have no further indication of dates or timeframe to what was previously advised - I wish I could offer you better news sorry.

Al

stannman

Still eagerly awaiting some decent broadband here in Dun Laoghaire. Four months later and still no sign of efibre going live here.

@Alan - any news from your side on when this might be rolled out.

Thanks
Stan

stannman

Any update, Eir reps??

Eir: Pamela

stannman wrote: »

Any update, Eir reps??

Hi  stannman,

I'm afraid Al in no longer with us.

You can view the most up to date information on the eFibre roll out here http://fibrerollout.ie/where-and-when/ or you can check your line number or address here https://www.eir.ie/eirfibreinfo/map/. I'm afraid this is the most up to date information we have at the minute.

I would recommend registering your details on the above link and as soon as the service is available you will be notified.

Pamela

stannman

Thanks for your reply, Pamela!

I've checked out fibrerollout.ie/where-and-when and it says this cabinet is expected to go live on 16th March 2016.

Can you confirm that this is now live or imminent?

Thanks a million
Stan

Eir: Pamela

stannman wrote: »

Thanks for your reply, Pamela!

I've checked out fibrerollout.ie/where-and-when and it says this cabinet is expected to go live on 16th March 2016.

Can you confirm that this is now live or imminent?

Thanks a million
Stan

No problem.

Do you have an active line Stan? Please feel free to PM me the line number & I'll check this.

Pamela 

stannman

Thanks Pamela - I've PM'd you my phone number.

Eir: Pamela

stannman wrote: »

New fibre cabinet was added here this week.

Eir reps - do you have an ETA on when this cabinet will go live now that it's physically installed?

Thanks stannman,



Pamela 

stannman

fibrerollout.ie/where-and-when/ has been updated to say cabinet RC1_034 is now live.

glineli

stannman wrote: »

fibrerollout.ie/where-and-when/ has been updated to say cabinet RC1_034 is now live.

The cabinet I am enquiring about has that too. When you check the eir page does it say e fibre is available? I still don't see that.

eir: Ciara

Hi there,

Thank you for getting in touch.

Unfortunately we cannot give a specific time frame of when this will become live.

The most up to date information we have is available online at Eir.ie

I do apologise for the inconvenience.

Kind Regards,
Ciara.

stannman

Thanks Ciara for your reply, but this is really weird!

Eir has told us earlier in this thread that the fibrerollout site is where we should go for the most up to date information.

Now that the site finally says the cabinet is live (we have been waiting 2+ years for decent broadband here), you're saying that Eir cannot give a timeframe for when the cabinet will actually go live.

Which begs the question of how accurate and useful the fibrerollout site is, given the information there can't be trusted in this case?

If you can't give a timeframe for when it will go live, can you say when you will be able to give a timeframe?

Thanks
Stan

Eir: Pamela

stannman wrote: »

Thanks Ciara for your reply, but this is really weird!

Eir has told us earlier in this thread that the fibrerollout site is where we should go for the most up to date information.

Now that the site finally says the cabinet is live (we have been waiting 2+ years for decent broadband here), you're saying that Eir cannot give a timeframe for when the cabinet will actually go live.

Which begs the question of how accurate and useful the fibrerollout site is, given the information there can't be trusted in this case?

If you can't give a timeframe for when it will go live, can you say when you will be able to give a timeframe?

Thanks
Stan

Hi Stan,


The cabinet can be activated however not all lines will always be activated immediately. As each line is individual individual works would need to be carried out on each line.


-Pamela 

stannman

So the web site fibrerollout.ie/where-and-when/ still says that our cabinet is live but the service is not yet available.

For my address, the web site efibre.ie has been saying eir fibre is coming but just has a blank for the availability date...

"Good news! eir Fibre is coming to your area. Projected availability date is: "

Can an Eir rep please check for any more news?

We've been waiting years for fast broadband here (without Virgin UPC cable as an alternative option), so keen to get a further update.

Thanks!

stannman

Happy to report that this cabinet is now live - got my broadband upgraded this morning. :)

Eir: Pamela

stannman wrote: »

Happy to report that this cabinet is now live - got my broadband upgraded this morning. :)

That's great to hear stannman, Thanks for letting us know! :D


Cheers,
Pamela