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Overcharging

Sam Mac · 2014-11-03 17:04:48

I was overcharged recently for an online purchase. I paid in euro and the total at checkout was including all VAT and delivery charges. I have screenshots from both my bank and the website to prove this. I have made several attempts, both via email and phone, to get the amount refunded to no avail. Basically the company…

03-11-2014 5:04pm

#1

Sam Mac

Closed Accounts Posts: 2,227 ✭✭✭

Join Date: February 2012

Posts: 1965

I was overcharged recently for an online purchase. I paid in euro and the total at checkout was including all VAT and delivery charges.

I have screenshots from both my bank and the website to prove this.

I have made several attempts, both via email and phone, to get the amount refunded to no avail.

Basically the company keeps fobbing me off telling me they will refund the charges but they have yet to do this.

The company is Expansys.

What can I do?

0

Comments

#2 03-11-2014 5:16pm

slimjimmc

Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭

Join Date: January 2003

Posts: 7434

Moved from Consumer Issues to Online Buying & Auctions

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